EF

ERICA FLORES

ad3zyi@r.postjobfree.com 239-***-**** Cape Coral, FL 33993

Goal-driven Loan Processor highly effective at coordinating documents and processes between departments, individuals and government offices. Expert negotiator, problem solver and organizer. Experienced administrative professional offering solid background in loan processing. Coordinates documents, corrects errors and liaises with external parties to complete paperwork and facilitate smooth closings. Knowledgeable about Appraisals and title operations, best practices and regulatory requirements. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Risk Mitigation

Mortgage Loan Software

Application Process Management

Loan Submissions

Customer Service

Proficient in Microsoft programs

Proficient in Credit Reporting Software

Proficient in Calyx

Real Estate Title companies

Property appraisal orders and title orders

Credit and Collections

Client Data Gathering

Dedicated Work Ethic

Employment Verification

Data Entry

Loan Closing

Processing Documents

Teamwork and Collaboration

First Florida Financial Group Fort Myers,

FL

Jr Loan Processor

08/2015 - 07/2023

Researched insurance information and flood certificates. Put together and executed loan documents.

Reviewed and verified borrowers' income, credit reports and property appraisals to prepare documents for underwriting.

Communicated with customers in person and via telephone to answer questions, process transactions and resolve issues. Managed conditions sent from underwriting departments. Maintained fast-paced schedule by consistently providing satisfactory application approval turnaround times.

Interfaced with borrowers to obtain needed items and prepare applications for underwriting review.

Completed closing process by collaborating with attorneys, title companies and government clerks.

Premier Mortgage Consultants Naples,

FL

Loan Processor

02/2021 - 06/2023

Calculated income, assets and liabilities to meet lender requirements. Supported loan officiant and underwriter teams by ensuring timely, judicious and accurate loan processing.

Reviewed and verified borrowers' income, credit reports and property appraisals to prepare documents for underwriting.

Maintained fast-paced schedule by consistently providing satisfactory application approval turnaround times.

Interfaced with borrowers to obtain needed items and prepare applications Summary

Skills

Experience

for underwriting review.

Communicated with customers in person and via telephone to answer questions, process transactions and resolve issues. Managed conditions sent from underwriting departments. Created and completed loan submission packages.

Reviewed client documentation and contracts for discrepancies and mistakes.

The news press Fort Myers, FL

Independant Contractor

03/2006 - 04/2016

Navigated with map and GPS to houses to deliver assigned newspapers. Verified newspapers were bagged properly to prevent damage due to inclement weather.

Reviewed routes and expected delivery time frames to determine proper order of deliveries and anticipate potential delays. Adjusted routes in real time based on weather conditions and traffic hazards.

Communicated with customers regarding delivery requests, stoppages and restarts of paper delivery.

Listened to and resolved customer's complaints regarding products or services.

Arrived at main facility to pick up newspapers and loaded up car to begin daily delivery route on time.

First Home Builders of Southwest Florida

Fort Myers, FL

Inspections Coordinator

03/2006 - 05/2008

Maintained Positive Customer relations by addressing problems head on and implementing successful corrective actions.

Scheduling inspections of varied stages of the home building process, from the foundation to the rough plumbing.

Relaying passed inspections to the field crew ao they can start the next phase of the building.

Communicating on a daily basis with county inspectors and approved vendors.

Pulling permits for all stages of building and filing with the appropriate county.

Data Entry, programs used were Citrix, Microsoft and Weintraub. Cypress Lake High School Fort Myers, FL

High School Diploma

05/2002

Education and Training

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