ASHOK PARHATE

ad3zxp@r.postjobfree.com / Mob: 404-***-****

SUMMARY:

Over 23 years of IT Project and Program delivery experience on building, integrating and enhancing software products and services to solve business problem improving customer experience

Highly experienced in delivering valuable product in large scale Projects using Waterfall and Agile methodology

Create MS project plan for initiatives, manage and track planned/actual Schedule, Budgeting, Resource allocation, SOW, timesheet, Risks and weekly status reporting to C-level execs in large Program delivery

Lead the project team in objective planning and commit to deliver in DBT phases and monitor OKR

Effective use of KANBAN, Scrum-of-Scrum, ALM tools i.e., VersionOne, JIRA, DevOps Pipeline, Confluence, Rally, Epic Burn-down, Release Burn-down, Sprint Burn-down and Sprint Velocity for large and complex enterprise systems and the integrated release

Drive scrum team to achieve product increments and deploy through DevOps Jenkins pipeline through Dev, QA, UAT, and Prod environments with test automation framework and vulnerability scanning through pipeline

Lead and coach scrum teams on agile framework and values on large projects involving multiple value streams in distributed environment (onshore & offshore/distributed/remote)

Hands on experience on JAVA, Micro services, JDBC, Servlets, JSP, EJB, JMS, Hibernate, Spring boot Framework, Design patterns, SQLDeveloper, Oracle, JavaScript, SOAP and Restful Web services.

Good Knowledge of AWS (Amazon web Services) with hands-on experience in AWS VPC, IAM, EC2, S3, SQS, SNS, Lambda, API Gateway, Cloud Formation template.

Highly experienced in Telecom with Fulfillment and Assurance domain, Customer Care, Billing, provisioning, inventory management and Network management systems

Experienced in using IT COTS tools like Fieldglass, Integral+, Workday, Dayforce, Remedy, ServiceNow

Highly experienced in Banking domain with Payment processing and Gateway, Merchant Onboarding and reporting platforms

Excellent understanding and implementation of SDLC, Business processes, Architectural Frameworks, Design Pattern, principles and guidelines

Experience with vendor engagement through SOW, onboarding, offshore teams and managing resource for software delivery

ACADEMIC: Bachelor of Engineering (B.E Honors) in Computer Science from BITS Pilani (1995-99)

TRAININGS and CERTIFICATIONS:

PMP Certified from Project Management Institute

PRINCE2 Certified Project Manager - Axelos

SAFe Program Consultant SPC6, SAFe-RTE6 (Release Train Engineer), SAFe-SA6 Agilest

CSM Certified Scrum Master - ScrumAlliance

KMP Kanban Certified Practitioner – Kanban University

AWS Certified Solutions Architect Associate

Trainings undertaken –Salesforce Admin

Project Product work and additional information:

Client: US Bank – Elavon (Remote) June 2023 – Jan 2024

Role: Senior Project Manager for customer success

Program: Portal Resiliency for Payment insider

Description: The Resiliency initiative objective is to speed up the customer report generation by tuning the query performance, modernize API to microservices and migrate database to graph DB technology (Neo4j)

Responsibilities:

Organize the requirements workshop with Product Manager, Lead Architect and Tech lead to finalize and get agreement on project scope and feature breakdown.

Plan and manage the feature delivery schedule and budgets based on SME/Lead Architects inputs and anticipate risks based on infrastructure constraint and the team access level.

Organized and facilitated the design session for knowledge transfer and problem solving on M2M services breakdown, KYC and Address change MFE using React, Merchant Hierarchy data modelling/API and data migration for performance comparison

Create and update the master delivery schedule for feature delivery plan and release milestone with the Customer success Portfolio Manager

Monitor the Project deliverables progress and manage Risks in Clarity with staff assignment and mitigation plan and highlight and escalate as needed to SLT team

Manage and track Planned OKR and communicate the progress, reporting weekly status and closing with product demo and artefacts.

Setup JIRA Dashboard for the project and use JQL as an ALM tool for managing and tracking feature completion% in Plan Roadmap view and Setup project confluence space for project artefacts, results, signoffs, demos

Engage Vendor resource through SOW, onboarding, training and assign to implementation teams

Lead the team of 4 DB devs, 4 Java BE devs, 2 React FE dev and 3 QA with the help of Architect and delivered three initiatives in parallel in the cloud infrastructure and bank’s compliance environment on time with committed release dates and given resources geared up to learn new skills

Environment: Java, React for KYC, Address Change, Salesforce Service cloud, Jenkins Pipeline, Rancher, Kubernetes, Oracle DB, Neo4j on AWS EC2, Clarity PPM, Fieldglass SOW, ServiceNow

Client: Bank of America (Remote) Jan 2022– June 2023

Role: Program Manager

Program: Digital channel Payment for BofA CashPro Online

Description: The BofA CashPro application is a global Trade finance and Payment processing app for businesses or company supporting User Interfaces on all devices, Back-office support, batch and API interfaces. The payments train is focused on validating the transactions through various digital channel and perform business rules and fraud checks to submit for payment processing or warehousing and communicating the transaction status through subscription channel to the clients.

Responsibilities:

Plan and align project deliverables, dependencies and milestones between enterprise system for an enterprise release and get commitment from Business stakeholder on the plan acceptance and identify and document anticipated Risks with analysis, assignment with response plan

Work with BA and the solution team project requirement for solution design and transition to delivery teams facilitating design, build, test and release plan

Manage the delivery of scope in Release train and track the release progress through the scope tagged to the release and

Monitor status of the projects in progress through Kanban board and report status through weekly sync meeting with Product manager, Project Managers, Platform owner and Engineering Manager

Manage and align dependency between CPS, GPO, Finacle, GFD, mRP/fRP and Admin teams for interface agreement, message flow and data alignment

Plan and get agreement on the combined integration testing in the enterprise test window and QA test progress and acceptance report

Manage Roster in TeamHQ for alignment to DCH Payments delivery team and onboard new team/ team members

Use JIRA as an ALM tool for managing Initiatives/Project, EPICS and Deliverables and compliance/MRA auditing, Metrics Reporting and creating/managing work through JQL/Dashboard

This product is part of treasury management platform and I’ve led the team of agile teams to delivered critical projects successfully on time currency cutoff, New Transaction types, business sanctions, data localization, iso20022 standardization, SWIFT MT102,103 interfaces updates, Real time payments interface project within the government compliance timelines

Environment: JIRA, JIRA Align, TeamHQ, ARM, JAVA, Restful Micro service, Oracle, JDBC, SQL, XML, JSON.

Client: McKinsey & Company (Remote) Mar 2021 – Oct 2021

Role: Project Manager

Project: McKinsey Academy Sustainment Initiative

Description: McKinsey Academy provides the various career development programs through its online digital learning Docebo platform. The objective of this Project is to track the subscriber’s journey throughout the learning plan and to bring back on track by collecting user actions analytics data, survey results and responding with appropriate nudges to subscribers. This project was initiated as part of the RFP proposal approval and contact was awarded to start the service

Responsibilities:

Organize the requirements session with Product Manager, SME - Domo Architect to clarify data model and gain project scope clarity

Plan project scope and delivery milestone, budget cost, identify risks and dependencies with other Project managers and create Risks and mitigation in Wrike

Work with the PMO team on quarterly roadmap and project planning for prioritized feature deliverable, milestones, and dependencies across PODs

Created Projects in JIRA Cloud for Project products feature delivery and monitoring for scrum team’s execution

Manage the project product execution by weekly monitoring and reporting progress, achievements and issues, budget and forecast to stakeholder as part of weekly status report

Participate in monthly Program board’s status meet and manage risks/issues/dependency and roadmap/release alignment, highlight issues and request required assistance if required to deliver committed project work on time

Lead the delivery of POD with 4 devs, 2 Architects, 2 QA and Prod Manager for course progress and completion notification services delivery in the fast-paced McKinsey delivery process

Environment: JIRA Cloud, Nodejs, AWS, Domo DW, MS Project, Wrike Project management, Box

Client: US Bank, Atlanta GA/Remote Jan 2019 – Feb 2021

Role: Project Manager

Program: e-Boarding digitalization

Description: The objective of this project is to build and enhance the UI (legacy JSP to React) to onboard the retail customers and our partners requiring payment processing solution for their business having single owner or multi proprietorship. US Bank payment processing enterprise provides boarding and payment management solutions to small business, partner banks and large enterprise. Manage customer inventory and fulfill future orders in Salesforce Service cloud.

Responsibilities:

Plan and align the Project scope with external CRIF project, discuss with engage Project team on interface scope definition and finalize the requirements. Plan schedule for Design and implementation cycle, tasks effort estimate, release timeline and identify and analyze Project risk

Manage the budget of CCIH and Scarecrow team for the Product delivery in clarity PPM

Execute the Interface development work by engaging the agile delivery team and manage and monitor work and feature progress in sprints by weekly sync up meeting between the PO. SM and Tech leads. Anticipate and mange risks and mitigation plan through clarity project risks and highlight to the Payments SLT if required bi-weekly

Work with the design lead/SME on new or enhancements request and channel through change approval process.

Work with Architecture, BA and Solution leads on JSP to React migration to support Tablet, Partner onboarding API creation and integrating partner banks and facilitate the weekly problem-solving session with the leads

Manage and monitor the delivery of project artifices, interface specification, QC, Business Verification and get approval to deploy in the change window

Manage and align dependency between different credit agency assisting in credit verification and customer profile data assisting in field automation.

Delivered the CRIF engine and Visa2.0 integration within budget to fulfill the compliance timelines.

I’ve led the team of 17 devs, 4 Dev leads, 2 Architects and 10 QA for successful delivery of Partner onboarding API, apps in Reach for mobile support, Identity provider and credit check integration and Product catalog delivery

Environment: VersionOne, Java, Oracle, JSP/React, XML, AWS, Restful Micro service, SF Service cloud, Tableau Perf Report, Clarity PPM, ServiceNow

Client: Telstra Corp, Melbourne (Various projects) Mar 2007 – Jul 2018

Role: Program Manager

Project: Foxtel online self-care digitization

Description: The objective of this program is to deliver the online self-care products and Services to enhance the DIGITAL experience for Telstra customers. The project FOXTEL Online Self-Service online portal launched in May 2016 targeting to serve FOXTEL from Telstra customers through My Account Self-Service and 24X7 app enabling them to upgrade hardware, channel packages online, tech appointment, pay-per-view, box office and many more. The project also delivered the RESTful web services Foxtel assets & credit check API so it can be used by another project. The Online transaction charges are sent from Foxtel to Telstra for monthly postpaid Billing account in Kenan and are sent to EDW (Enterprise Data warehouse Solution) for reporting.

Responsibilities:

leading the delivery of Foxtel online Self Service three program increments we call it as MVP 1, 2, 3. MVP 1 focuses on launch of portal with basic operations like viewing the customer assets, upgrading packages and upgrading set-top-box. MVP 2 focuses on modifying technician's appointment, ordering pay-per-view, box office and special events. MVP 3 focus on CSR getting access to this platform to serve the customers and unica campaign management system for targeted marketing and offers.

This involves project planning and delivering through multiple constructor teams i.e., 1. Front-end AEM scrum team responsible for AEM based UI to enhance the customer experience and pulls in the content from CMS based on keys 2. Media products team to present restful API of product catalog and available valid upgrade options based on customer assets. 3. B2B gateway team to interact with Foxtel Web Services to get the customer assets and ordering as all the assets are stored in Foxtel system. 4. Digital Customer Assets team which agent (CSR) can access to view customer Foxtel assets and order, update their assets on behalf of them. 5. Vendor UNICA team displaying the valid upgrade offers based on current promotions and offer by product managers. 6. Digital Policy management team to ensure the online logged in user or legal lessee is authorized to initiate the particular transaction. 7. Credit management API building scrum team to check credit validity of customer against the cap to enable them for online transaction.

Plan and Manage delivery of initiatives through business problem and high-level solution brief and impacts to the as-is solution and costs them for approval to start the project execution

Organize workshops between Product Managers, business stakeholders, supplier vendors to derive IT requirements and lock down program scope.

Plan Iteration increments and align to enterprise release management schedule for integrated testing and release deployment

Identify nonfunctional requirements to adjust system performance and forecast weekly/monthly orders based on Order types from Enterprise Data Warehouse where order is sent to warehoused for analysis and reporting

The objectives were delivered on time withing budget in three phases as planned. The scope and order of magnitude cost of each phase was presented and approved separately to start work. The learning and feedback were incorporated into the subsequent phase and asset built by this project was used by other projects to get the data

Environment: AEM, CMS, Java API Microservices, JIRA, DevOps Jenkins Pipeline, Microsoft Project, Integral+, FieldGlass SOW.

Project: IPTV Products and Services – Telstra/Roku TV

Description: The objective of this project is to launch Telstra TV product as part of Entertainment broadband bundle which enables customers to plug in this TTV IPBox at home and watch Internet TV including channels like Stan, Netflix, AFL, NRL, BigPond Movies… The project involves creating products in Siebel to make them available for sale for CSR and online digital T-Shop. The order line items are orchestrated and sent to Brightstar for warehouse shipment. Activate the device online when plugged in through the network by using the customer’s user-id to register in the assurance portal for activation using TTV API’s and assist in any warranty support.

Responsibilities:

Started as a schedule manager and Developed IT Schedule from the impact assessment, feasibility and order of magnitude cost and integrated to Media Program delivery master schedule

Lead the delivery by weekly status meet with project managers, BA and vendor teams,

Manage risks – analysis and mitigation plan, scope, actuals, forecast in Integral+ and status reporting to group Director on a weekly group call with other PM and get input and help as required. WSR was done through 1 page project template and highlighted bullet points as needed to communicate and socialize in the executive group.

Respond to the impact assessment with cost and timeline for the change to support initiative, raise CR and post approval update the IT schedule and master scheduler.

Manage the cost in Integral plus, create new codes, cost bucket and assignment for various constructor teams.

We delivered this initiative on time within budget as the nationwide media campaign was already out and launch date were fixed as we had to meet the timelines to make product available in the system and also stock in warehouse for shipment

Environment: Java, AEM SPA, CMS, AWS for hosting SPA, Rest API, MS Project, Integral+

Project: Enterprise Billing Evolution - Corporate Billing

Description: The objective of this project is to migrate corporate customers currently billed in ABRS billing solution to CSG SingleView Enterprise Billing system which is industry standard billing system. As the Infrastructure, Migration and deployment manager, my project scope involves deploying new infrastructure to support CT-BILL servers, deployment of migration code and migration of customers data onto new greenfield installation of CT-BILL platform

Responsibilities:

Worked with Product owner, Release management and Vendor for migration code deployment window

Schedule and manage the deployment of the CT Bill packages and acceptance test post deployment

Deploying the new infrastructure and applications in production with firewall and various feed files landing zone

Algin the project teams and downstream support teams primary and secondary contact on call to support deployment and acceptance test

Schedule and budget the infrastructure, CR, resources engagement to support deployment and release

Environment: Java, Oracle DB, CSG APP Servers, Jump Servicers, VM Farm, BMC Remedy, MS Project

Company: Airvana Networks, Chelmsford MA Oct 2004 – Feb 2007

Role: R&D Module Leader

Project: 1xEVDO Network EMS

Description: The Project involves building the feature for remote network device management using the WebNMS

Responsibilities: The Project involves planning the requirement, Design, Coding, QA and release cycles for the configuration management, TS image download features impacting RN and RNC network elements.

Companies: Clovis solutions, Symphony Services, Velankani infotech and iTech workshop Apr 2000 – Oct 2004

Role: Senior Software Engineer

Environment: Linux, Win, Java, RMI, JAXB, SWT, Swing, Oracle, RMI, JDBC, AWT, JSP, Servlet

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