SARAH ELLEN KISSEL

***** **** ***

Marne, MI ****5

ad3zx4@r.postjobfree.com 616-***-****

OBJECTIVE

Seeking a position where my dedicated professional leadership skills and management skills together with my ability to adapt to a new environment can be used to positively support the goals of the organization. To quickly produce positive results that contribute to an organizations overall success all while demonstrating outstanding performance goals to help children achieve their best quality of life.

PROFESSIONAL EXPERIENCE

MANAGERIAL AND CUSTOMER SERVICE EXPERIENCE

Marshell’s

Sales Associate - May 2021-November 2022

Cashier with the responsibly:

selling store credit card

returns per store policy

restocking

returned/unwanted items

beverages

reusable bags

cashier area items (ie. Candy, small products)

Mark Down Team:

Marking down items through out the store per direction from Store Manangers

Using a timely manor to reach the 80% quota for completion of mark downs

Back Room Stocker:

Just In Time inventory to the sales floor

Processing the incoming inventory daily

Hanging and placing security tags on products as store policy

Michigan Family Resources Inc. (Head Start for Kent County)

Substitute Assistant Teacher- December 2017-March 2021

Assisted the Lead Teacher with transitions, learning objectives and circle time

Responsible for food safety and serving the children

Safety supervision of the children

Cleaning of the classroom before and after school

Cleaning of the high touch areas continuously for the safety of the children

Family Christian Bookstore: Walker, Michigan

Manager in Training – October 2013-December 2016

Merchandise to the plan-o-gram given

Hire and train all new employees to meet staffing needs

Receive shipping as necessary to timely merchandise display

21ST CENTURY INSURANCE; Caledonia, Michigan

Customer Service Advocate – November 2011 – Present

Successfully demonstrated all facets of customer service with regards to automotive insurance.

Proficient at customer payments through the Speedpay Western Union service

Maintained a 88.0% rating on overall customer experience

Obtained current level of 100% on all customer surveys

Successful in referring exiting customers to new services provided by Farmers Insurance

KMG PRESTIGE; Mount Pleasant, Michigan

Assistant Manager – January 2010 – January 2011

Successfully demonstrated customer service by leasing apartments and documenting maintenance requests

Secured a positive relationship with existing tenants and created new residential opportunities to perspective customers

Completed all data entry on invoices for property management

Obtained and kept records of all outside contract work being performed

Achieved a 95% and higher occupancy rates for the entire calendar year

FIFTH THIRD BANK; Grand Rapids, Michigan

Customer Service Representative – October 2008 – January 2010

Maintained a successful record of balancing to $0.00.

Achieved an outstanding record of customer service

Successful in referring exiting customers to new services provided by Fifth Third Bank

LANE BRYANT; Grand Rapids, Michigan

Part Time and Full Time Key Holder – August 2007 – October 2008

Sales Representative – June 2007 – August 2007

Hired, trained and developed associates in product knowledge

Supervised cashiers, front-end operations and banking procedures

Highly efficient at cash wrap and maintained an excellent record of customer service

for shipping and receiving

Responsible Conducted managerial support at local Lane Bryant locations

BATH AND BODY WORKS; Grand Rapids, Michigan

Part Time Key Holder – July 2007 – July 2008

Trained and developed associates in product knowledge

Supervised cashiers, front-end operations and banking procedures

Highly efficient at cash wrap and maintained an excellent record of customer service

Responsible for shipping and receiving

Executed “Plan-O-Gram” – Organized Store Layout

BROOKSTONE; Raleigh, North Carolina

Assistant Store Manager – April 2002 – December 2004

Responsible for Associate Sales training, inventory control and supply ordering

Designed and implemented attractive merchandise presentations, resulting in 30% increased sales.

Conducted district product knowledge training, inventory operations, and merchandising

Recruited and hired qualified personnel for local area stores

Supervised staff of up to 25

Experienced with monthly, quarterly, and annual Associate force-ranking, assessments, and reviews

CHILDCARE DEVELOPMENT EXPERIENCE

JOHN AND KC WARNER; Waxhaw, North Carolina

Nanny – July 2006 – May 2007

Provided transportation for three children to and from school and during after school activities

Conducted light household duties to include laundry, dishwashing and household cleaning

Created educational games for each developmental stage for each of the children

JEANINE CLOVER; Waxhaw, North Carolina

Nanny – December 2004 – July 2006

Created the day to day schedule for three children

Provided childcare services during family vacations that included the Hampton’s and Kiawah Island

Created educational games for each developmental stage for each of the children

EDUCATION

FERRIS STATE UNIVERSITY; Big Rapids, Michigan

Associates of Arts Degree – Retail Business – May 2000

TECHNOLOGY SKILLS

Experience using computer software in accounting such as Microsoft Office that includes Word, Excel, OneSight, Citrix, Lotus Notes, 10 key calculator and Internet and E-mail applications.

LEADERSHIP

BRIDGEWAY COMMUNITY CHURCH; Rockford, Michigan

Youth Group Leader

PINEVILLE UNITED METHODIST; Pineville, North Carolina

Adult Sunday School Leader

Vacation Bible School Teacher

COMMUNITY COMMITMENT & AFFLIATION

Second Harvest Gleaners

Pine Ridge Bible Camp

United Way

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