Customer Service Sales Associate
Resume:
SARAH ELLEN KISSEL
Marne, MI ****5
*********@*****.*** 616-***-****
OBJECTIVE
Seeking a position where my dedicated professional leadership skills and management skills together with my ability to adapt to a new environment can be used to positively support the goals of the organization. To quickly produce positive results that contribute to an organizations overall success all while demonstrating outstanding performance goals to help children achieve their best quality of life.
PROFESSIONAL EXPERIENCE
MANAGERIAL AND CUSTOMER SERVICE EXPERIENCE
Marshell’s
Sales Associate - May 2021-November 2022
Cashier with the responsibly:
selling store credit card
returns per store policy
restocking
returned/unwanted items
beverages
reusable bags
cashier area items (ie. Candy, small products)
Mark Down Team:
Marking down items through out the store per direction from Store Manangers
Using a timely manor to reach the 80% quota for completion of mark downs
Back Room Stocker:
Just In Time inventory to the sales floor
Processing the incoming inventory daily
Hanging and placing security tags on products as store policy
Michigan Family Resources Inc. (Head Start for Kent County)
Substitute Assistant Teacher- December 2017-March 2021
Assisted the Lead Teacher with transitions, learning objectives and circle time
Responsible for food safety and serving the children
Safety supervision of the children
Cleaning of the classroom before and after school
Cleaning of the high touch areas continuously for the safety of the children
Family Christian Bookstore: Walker, Michigan
Manager in Training – October 2013-December 2016
Merchandise to the plan-o-gram given
Hire and train all new employees to meet staffing needs
Receive shipping as necessary to timely merchandise display
21ST CENTURY INSURANCE; Caledonia, Michigan
Customer Service Advocate – November 2011 – Present
Successfully demonstrated all facets of customer service with regards to automotive insurance.
Proficient at customer payments through the Speedpay Western Union service
Maintained a 88.0% rating on overall customer experience
Obtained current level of 100% on all customer surveys
Successful in referring exiting customers to new services provided by Farmers Insurance
KMG PRESTIGE; Mount Pleasant, Michigan
Assistant Manager – January 2010 – January 2011
Successfully demonstrated customer service by leasing apartments and documenting maintenance requests
Secured a positive relationship with existing tenants and created new residential opportunities to perspective customers
Completed all data entry on invoices for property management
Obtained and kept records of all outside contract work being performed
Achieved a 95% and higher occupancy rates for the entire calendar year
FIFTH THIRD BANK; Grand Rapids, Michigan
Customer Service Representative – October 2008 – January 2010
Maintained a successful record of balancing to $0.00.
Achieved an outstanding record of customer service
Successful in referring exiting customers to new services provided by Fifth Third Bank
LANE BRYANT; Grand Rapids, Michigan
Part Time and Full Time Key Holder – August 2007 – October 2008
Sales Representative – June 2007 – August 2007
Hired, trained and developed associates in product knowledge
Supervised cashiers, front-end operations and banking procedures
Highly efficient at cash wrap and maintained an excellent record of customer service
for shipping and receiving
Responsible Conducted managerial support at local Lane Bryant locations
BATH AND BODY WORKS; Grand Rapids, Michigan
Part Time Key Holder – July 2007 – July 2008
Trained and developed associates in product knowledge
Supervised cashiers, front-end operations and banking procedures
Highly efficient at cash wrap and maintained an excellent record of customer service
Responsible for shipping and receiving
Executed “Plan-O-Gram” – Organized Store Layout
BROOKSTONE; Raleigh, North Carolina
Assistant Store Manager – April 2002 – December 2004
Responsible for Associate Sales training, inventory control and supply ordering
Designed and implemented attractive merchandise presentations, resulting in 30% increased sales.
Conducted district product knowledge training, inventory operations, and merchandising
Recruited and hired qualified personnel for local area stores
Supervised staff of up to 25
Experienced with monthly, quarterly, and annual Associate force-ranking, assessments, and reviews
CHILDCARE DEVELOPMENT EXPERIENCE
JOHN AND KC WARNER; Waxhaw, North Carolina
Nanny – July 2006 – May 2007
Provided transportation for three children to and from school and during after school activities
Conducted light household duties to include laundry, dishwashing and household cleaning
Created educational games for each developmental stage for each of the children
JEANINE CLOVER; Waxhaw, North Carolina
Nanny – December 2004 – July 2006
Created the day to day schedule for three children
Provided childcare services during family vacations that included the Hampton’s and Kiawah Island
Created educational games for each developmental stage for each of the children
EDUCATION
FERRIS STATE UNIVERSITY; Big Rapids, Michigan
Associates of Arts Degree – Retail Business – May 2000
TECHNOLOGY SKILLS
Experience using computer software in accounting such as Microsoft Office that includes Word, Excel, OneSight, Citrix, Lotus Notes, 10 key calculator and Internet and E-mail applications.
LEADERSHIP
BRIDGEWAY COMMUNITY CHURCH; Rockford, Michigan
Youth Group Leader
PINEVILLE UNITED METHODIST; Pineville, North Carolina
Adult Sunday School Leader
Vacation Bible School Teacher
COMMUNITY COMMITMENT & AFFLIATION
Second Harvest Gleaners
Pine Ridge Bible Camp
United Way
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