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MARILYN RANKINS.

ad3zvu@r.postjobfree.com 901-***-****

Experience

TRUIST BANK-Nashville, TN

Loan Operations Monetary Specialist III

**/****-**/****

Manage clients and small businesses contractual obligations, reconcile discrepancies, and analyze multiple databases

Processed Account Payables/Receivables

Research incorrectly posted & unapplied payments by monitoring spreadsheets to correct

Reviewed and researched National Databases, while working reports in the queues, to acquire titles for our client's vehicles and Deeds for marine vessels

Released Titles for vehicles, Deed of Trust on paid-off loans

Processed Release of Liens

TRUIST BANK-Nashville, TN

Total Loss Claims Adjuster III

02/2008-02/2022

Respond to incoming calls and emails from clients concerning their total loss autos, repair checks, home equity lines/loans and gap claims

Acknowledge incoming calls, emails and faxes from insurance agents to notify us of a claim, give title information, and fax/email documentation

Drive customer retention by offering products through our CRM Management system, to better collaborate with sales and support

Quality Reviewer for claims

Train incoming and cross-train current employees

Correspond with insurance officers to request evaluations and settlement breakdowns; Investigate commercial claims & assist with personal loans

Collaborate with dealerships to cancel warranty/service contracts

TRUIST BANK-Murfreesboro, TN

Student Loan Customer Service/Consolidation Advisor II

06/2004-02/2008

Facilitate with past/prior students in regards to setting up payment plans, deferrals and consolidation of loans

Apply sales procedures in regards to our products and services, identify issues, analyze data and propose effective solutions

TRUIST BANK-Memphis, TN

Collection Advisor II

11/2003-05/2004

Supported clients with inquiries about their mortgage, vehicles and personal loans; set up re-payment plans

Assist clients with updating their payment and contact information

Education and Training

University of TN-Knoxville, TN

Business Administration

20+years’ experience in lieu of Bachelor’s degree

Southwest TN Comm College-Memphis, TN

Accounting and Finance

10+ years’ experience in lieu of Associate’s Degree

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