Rebecca Herzog

*** ******* **. ***. *

Colorado Springs, CO 80916

719-***-****

ad3zvp@r.postjobfree.com

Objective

I am looking for an opportunity to take my knowledge and skills and apply them in a position within your company.

Abilities

10 years of customer service

4 years retail management

9 years combined in banking customer service, collections, retention, sales and debit and credit card disputes.

6 months of manufacturing packaging

3 months of pharmacy experience

2 years in medical office management

1-year processing medical record requests

3 years manufacturing warehouse experience

Medical terminology/pharmacy and compounding experience

Excellent communication, problem solving, and coping skills.

Extremely productive in a high volume, high stress, environment

Effective and efficient customer service skills

Self-starter with a can-do attitude, conscientious, and reliable

Ten key by touch, type 35 WPM, data entry, word processing, Microsoft Office

Package delivery

Employment History

August 2023- Current Autozone

Sales Parts Manager

Reconcile cash drawers and safe daily, process daily reports. Keep up on store merchandise changes and recalls. Help customers, run registers. Inventory management. Install and test batteries. Oversee employees on their daily tasks. Keeping the store front faced and neat.

November 2022- January 2023 UPS

Seasonal Personal Vehicle Driver

Deliver packages to residents in my personal vehicle. Obtain signatures as required for packages.

March 2022-June 2022 5 Star Bank

Processing Specialist

Processing wires for bank customers, process payments, make verification phone calls, handle fed payments, process ACH payments, process return payments, scan all wire documents and agreements, process mobile payments for our customers, balance batches, and create end of day reports and batch.

July 2021- Allied Government Solutions- March 2022

Clerk

Working independently with little to no supervision disassembling USDA files, Scanning the documents, and reassembling files. Keeping all documents and files in the order they were received. Transfers in/out files and physical interfiling, perform basic computer work, perform data entry to update reports and databases, process requests for files. Batch audit/electronic merging of files. Load and unload boxes of files from trucks and shelving.

Feb 2021-ADECCO/Current Conversion Calls

Customer Service representative

Working from home taking calls from Colorado Unemployment claimants, processing new claims, weekly certifications, handling fraud issues on claims, updating claimant account information. De-escalating frustrated claimants.

Aug 2019-Feb 2021 EMF

Manufacturing

Masking helicopter blades to spec to prepare them for nickel plating, using calipers and other measuring tools to accomplish masking, training new employees entering the department. Maintaining a clean and organized work area. Following all regulations set by NADCAP. Working with little to know supervision daily. Reporting all work in progress at weekly meeting, making all production goals daily.

March 2019-Aug 2019 Sonoco

Machine Operator

Making protective packaging for multiple clients, running presses, packing items for multiple clients. Maintaining and meeting all production goals on each shift. Practicing safety regulations.

July 2018-Jan 2018 Nexgen Pharma

Packager

Packaging OTC vitamins. Responsible for verifying counts, verifying lot number and product information, setting up various machines to run the packaging line. Placing bottles in boxes and get them ready for label and shipping. Various cleaning to FDA standards.

May 2010-May 2013 7_11 Convenience Store

Cashier/Manager

Working in a fast-paced convenience store, conflict resolution for upset customers, cash handling, responsible for maintaining store cleanliness, ordering merchandise weekly, up selling various products, stocking cooler and shelves on a daily basis, and providing cashier services, customer service to customers, and processing the cash reports on a daily basis.

October 2010- June 2011 Synthes USA

Inspector

Responsible for inspecting medical parts and devices to engineered specifications. Removing any parts or devices that do not pass the specifications required. Responsible for maintaining a low to zero error rate.

March 2009-May 2009 Walgreen Pharmacy

Internship

Working in a fast-paced pharmacy. Filled patient prescriptions. Compounded necessary prescriptions, used insurance billing system. Inventory removed expired drugs. Assisted customers in finding over the counter medications, being up to date and current on FDA laws and procedures.

October 2000 - March 2009 5 Star Bank

Dispute Analyst

Work case files for cardholders with unrecognized or disputed items on their credit card statements, following Visa/Master Card Rules and Regulations. Making and receiving phone calls to customers daily. Order and interpret sales draft, Handles initial charge backs to account. File pre-arbitrations, pre compliances per banking regulations. Check reports daily for system rejects or re-presentments. Responsible for training new staff. Back up for answering customer service calls, assisting cardholders with making changes or adding new products or services to their accounts, seeking information, and updating accounts.

Customer Support Representative (Collections)

Handle multiple daily tasks in a busy office environment. Making phone calls daily to delinquent credit card accounts. Obtaining and meeting group and individual goals on a monthly basis. Answered inbound calls in support of customer needs. Handling each unique situation in the best interest of the customer. Offered banking products and services to customers daily. Retention. Inbound/outbound calls to customers who recently decided to close their accounts and offer beneficial options to retain these customers.

November 1998- October 2000 Colorado Neuropsychological Associates

Medical Administrative Assistant/Office Manager

Answered multiple phone lines. Maintained, organized and processed medical records. Set appointments, processed in new patients. Assisted doctors with their daily workload. Filing and organizing medical billing records.

Education

May 2009 Pima Medical School/certificate of pharmacy technician

April 2000 Obtained G.E.D.

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