PT

Pearl Lynn Tolliver

Professional Summary

Experienced Licensed Professional Counselor Associate with strong background in helping clients overcome personal challenges and cope with triggering situations. Focused on facilitating exploration of issues, developing individualized plans, and committed to creating safe, supportive environment for all participants. Skilled at conducting individual and group counseling sessions to address mental, social, emotional, and physical problems, as well as, teaching life skills, promoting self-esteem, and healing.

Languages

Bilingual: English and Spanish

Work History

Nirvana Behavioral Solutions, LLC - Clinical Coordinator Houston, Texas

05/2021 - Current

Streamlined the intake process by implementing efficient data collection and organization methods.

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● Created customized treatment care plans.

Collaborated with cross-functional teams to gather relevant data, ensuring comprehensive and accurate reports.

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Developed strong relationships with community partners (DFPS, Foster Agencies, RTC's GRO) to enhance support services available for patients beyond the clinical setting.

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Championed patient-centered approach by actively involving patients and their families in care planning process.

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Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.

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Mentored new clinical staff members for proper onboarding and orientation processes.

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Mentored staff members, fostering culture of professional growth and continuous improvement within clinical team.

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Introduced evidence-based practices into clinical workflows by staying up-to-date on industry research and attending relevant conferences;

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ad3zv3@r.postjobfree.com

956-***-****

Houston, TX 77064

Skills

● De-Escalation Techniques

● Clinical Documentation

● Recovery Planning

● Suicide Prevention

● Psychoeducation Delivery

● Group Facilitation

● Case Management

● Therapeutic Relationship

● Patient Assessment

● Family Support

● Crisis Intervention

● Trauma-Informed Care

● Mental Health Counseling

● HIPAA

● Conflict resolution

● Computer Literacy

● Substance Abuse Counseling

● Client Advocacy

● Grief counseling

● Mental Health Assessment

● Family Dynamics Understanding

● Empathy Development

● Self-Care Promotion

● Multicultural Competence

● Treatment Planning

● Care Plan Development

● Individual Counseling

● Progress Monitoring

● Support Group Facilitation

● PTSD specialist

● Biopsychosocial Assessments

● Crisis Response

Williams-Sonoma - Senior Lead - Dedicated Retail Service Team Houston, Texas

11/2017 - 05/2021

Hario Village/Main Base Child Development Center - Child and Youth Program Lead

Japan (FPO AP)

05/2015 - 03/2017

American Eldercare - Case Manager

Clearwater, Florida

06/2013 - 06/2014

translated findings into actionable recommendations for staff. Established protocols for emergency preparedness, ensuring swift response during crisis situations to minimize potential negative impacts on patient care.

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Accurately documented, researched and resolved customer service issues

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Gathered and verified all required customer information for tracking purposes

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Managed customer calls effectively and efficiently in complex, fast- paced and challenging call center environment

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● Managed high call volume with tact and professionalism. Addressed and resolved customer product complaints empathetically and professionally

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Resolved service, pricing and technical problems for customers by asking clear and specific questions

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● Supervised infant to pre-school aged children

● Supervised curriculum and lead planned activities

● Knowledgeable with CYMS,

Responsible for Bi-weekly reports, KIT, IAT, child profiles, lead training's, work scheduling, cash handling, Interviewing and enforcing CDC Regulations

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Conducted regular assessments of children's development, using results to inform individualized instruction strategies.

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Utilized positive reinforcement techniques to encourage appropriate behaviors among participants consistently.

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Trained with seasoned Care Managers to provide approved services for members who qualified for and were enrolled in Long Term Care Diversion Program; services consisted of social, medical, rehabilitation, food services and transportation

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Scheduled Monthly Visits, Reviewed Care Plans, Monthly Phone Contact, Hospice Updates, Welcome Homes, follow-up contact, Silverlinings Case Recordings, Member charts, Filing, Fax, Email and in office "On-Call"

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Kept detailed records of patient care, progress, medication administration and changes in health or other conditions

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Education

05/2021

Houston Baptist University

Houston, Texas

Master of Arts: Clinical Mental Health

Counseling

12/2010

Houston Baptist University

Houston Texas

Bachelors Degree of Science: Psychology

05/2004

Weslaco High School

Weslaco, Texas

High School Diploma

Certifications

Licensed Professional Counselor

Associate (License Number: #93634)

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● Certified CANS/ANSA

● QMHP-CS

Ann Taylor Loft - Sales Lead

Houston, Texas

10/2011 - 06/2013

HealthBridge Children'sHospital - Administrative Assistant Houston, Texas

06/2010 - 06/2011

Doctor's Hospital At Renaissance - EKG Technician

Edinburg, Texas

02/2005 - 02/2007

Team leader; provided direction and supervised associates; assisted customers, provided customer care resolution

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Accountable for Marketing, Bank Transactions and establishing sales and associate goals

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Improved profitability and developed pipeline by leveraging multiple marketing channels and sales strategies

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Boosted team morale and overall sales volume by creating employee incentive sales contests

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Assisted in strategic planning and setup of merchandise displays to promote target products and attract customer traffic

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Oversaw inventory purchases and sales contracts to keep records current and compliant

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Proactively engaged shoppers, providing assistance and information on merchandise and product features

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Solved problems that were sometimes unstructured and that required reliance on critical thinking involving patient pediatric care

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● Responsible for Medical Records and Hospital Billing Office duties included working with time sensitive materials involving Physicians, Nursing staff, Social Workers and Clinical Psychologists

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Created and maintained spreadsheets and developed administrative and logistical reports

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Controlled and managed document processes by reviewing files, records and critical information to confirm accuracy and ensure compliance with company policies and procedures

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Wrote email messages, memos and business letters for management and proofread all documentation to provide error-free correspondence

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Organized and maintained filing and document management systems, coordinating archiving and purging aligned with company document policies

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Tested patient cardiac activity with specialized equipment to conduct tests such as echocardiograms and electrocardiograms

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Checked, tested and maintained cardiology equipment to uphold optimal diagnostic standards

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Operated diagnostic systems, adhering to all protocols to minimize machine damage and patient injury

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Maintained confidential records on patient treatments and diagnosis to alleviate possible data breaches

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● Set up equipment to prepare for patient procedures and tests Valley Grande Manor - Certified Nursing Assistant

Weslaco, Texas

11/2002 - 03/2004

Effectively controlled release of proprietary and confidential information for general client lists

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Documented information in patient charts and communicated status updates to interdisciplinary care team

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Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status

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Preserved patient dignity and minimized discomfort by carrying out CNA duties

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Exhibited compassionate care and communication regarding issues surrounding death and dying

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Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate

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Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets

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Collaborated with interdisciplinary healthcare teams to provide high- quality patient care

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Volunteer

Ambassador's for Christ Mentor: 2009-2010

US-Navy Family Readiness Group Treasurer and Support/Event Coordinator: 2015-2016

US-Navy Mentor: 2017-2019

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