ROBERT ARANDA

El Paso, TX ***** 915-***-**** ad3zuq@r.postjobfree.com linkedin.com/in/robert-aranda-6445b038 PATIENT CARE COORDINATOR

Motivated fast learner with great people skills. Adept in understanding different medical programs, and fiercely advocating for the rights of patients. Proven track record of maintaining an excellent service and high positive relationships. Experience

QUEST DIAGNOSTICS September 2021 - January 2024

Patient Care Coordinator Remote

• Conducted 150-200 outbound calls daily, consistently securing 8-10 appointments per day.

• Managed inbound calls efficiently, addressing inquiries and providing information as needed.

• Orchestrated the scheduling of home visits for DRS and DEXA screenings, catering to the requirements of diverse insurance companies.

• Implemented strategic mapping of appointments to optimize routes and minimize drive times, ensuring efficient and timely coverage.

• Maintained an impressive 85% success rate for patient goal attainment, as evidenced by annual follow-up calls and surveys.

• Collaborated with administrative staff and nurses to streamline processes, leading to a 5-hour per week reduction in paperwork hours.

EL PASO INC. January 2020 - April 2021

Account Executive

• Spearheaded successful client retention strategies, contributing to a steady growth in existing accounts.

• Streamlined the ad approval process, reducing approval times by 20%, leading to more efficient and timely ad placements.

• Received recognition for outstanding account management, achieving a client satisfaction rate of 90%.

• Introduced innovative advertising packages, resulting in a 10% uptick in new client acquisitions.

• Ensured timely and accurate placement of ads by coordinating with clients and overseeing the approval process.

• Focused on both maintaining existing accounts and driving growth in sales for the company.

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LAVEN PUBLISHING GROUP June 2004 - September 2019

Account Executive

• Managed and expanded client base for print advertising as an Account Executive.

• Ensured timely ad placements by overseeing account management, verifying correct scheduling, and obtaining necessary approvals.

• Consistently ranked among the top-performing Account Executives within the company.

• Successfully contributed to revenue growth through effective client retention and sales expansion strategies.

• Played a key role in maintaining positive client relationships by overseeing the approval process for timely and accurate ad runs.

ADDITIONAL EXPERIENCE

NSDI TELEPERFORMANCE

Shift Supervisor

Call Center Representative

HEALTHCORE INC.

Warehouse Manager

SKILLS

Patient Advocacy Remote Communication Customer Relationship Management (CRM) Data Entry and Management

Problem-Solving Team Collaboration Time Management Adaptability Detail-Oriented Multi-lingual Communication (Spanish) Training and Development Scheduling Call Center Operations Sales Account Management Business Development Effective Communication Patient Care Coordination Appointment Scheduling Inbound and Outbound Call Handling Routing and Mapping Appointments Lean Medical Principles Healthcare Administration Patient Record Management Event Planning Patient Follow-up Procedures Client Retention Strategies Sales Expansion Strategies Efficient Administrative Support Client Relationship Building Problem Resolution Patient Goal Attainment Remote Work Adaptability Coordination of Home Visits Document Approval Processes Efficient Paperwork Management Supervision and Leadership Inventory Management Budget Management Print Advertising Management Online Publications Management Client Growth Strategies Account Approval Processes Positive Client Relationships Client Satisfaction Management Achieving Revenue Targets Community Involvement

LANGUAGES

• Spanish

COMMUNITY INVOLVEMENT

• Member Knights of Columbus