“Terri” (Teresa R.) Buroker, BSN, RN, CPHRM

**** * *** *, ******, IN 46703

ad3zun@r.postjobfree.com

Education

University of Phoenix – Master of Science in Nursing, Leadership Tract, in process

Ball State University – Muncie, Indiana - Bachelor of Science Nursing

Professional Affiliations/Certifications

Registered Nurse, State of Indiana 1988 – Current (License Number 28103026A)

Certified Professional Healthcare Risk Manager (CPHRM) 2013-Current (Certification # 2690)

Indiana Society of Healthcare Risk Managers (ISHRM) 2010 – Current

America Society of Healthcare Risk Managers (ASHRM) 2010 – Current (Renewed to 2022)

Indiana Healthcare Association (IHA) 2021 – Current

Indiana Rural Health Association (IHRA) 2021- Current

Arizona Society of Healthcare Risk Managers (AzSHRM) 2017 – 2021 (Member, President Elect 2020)

Professional Experience

Director Risk Management/Patient Safety Officer/Patient Advocate

February 2021 –February 2024

Cameron Memorial Community Hospital (CMCH) and Cameron Medical Group, Angola Indiana

Established Director Risk Management, Patient Safety Officer, and Patient Advocate for Critical Access Hospital, 18 physician practices, Occupational Health Services and Urgent Care in northeastern Indiana, rural location. Prior to hire, this position was not developed or recognized.

Initial onboarding developed Risk Management and Patient Safety Organization Plan submitted to Administration and Board, accepted, and approved. Annual detailed report to BOD including all aspects of risk oversight. Participate in CMCH Leadership Daily Safety Huddles. Continued implementation of Risk Patient Safety Plan through education house wide to all staff on Event Reporting Culture of Safety and initiated Patient Safety Champion program with front line employees from each department. Participated development and administration of Drug Diversion Committee, policy development and implementation. Administered Culture of Patient Safety Survey campaign and kick off, follow up with department leaders with results, assisted each developing Corrective Action Plans. Developed and initiated Patient Safety Awareness Program – campaign included poster board from departments on display in main lobby. Developed Falls Safety Program, campaign each September with Falls Awareness agreement, decorative display in main lobby.

Coordination of timely event review and follow up by each director through weekly Event Review Meeting with Hospital and CMG leadership. Provided review of all safety event reports, patient complaints/grievances with thorough, quarterly analysis and review with service line directors. Reviewed significance of events, trends within CMCH and additional data comparison to other Rural Health or Critical Access Hospitals. Facilitated all Serious Event report follow up conducting RCA’s, device failure reporting.

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Monthly report to Quality Management System Committee; CMCH Leadership Committee, with quarterly reports to Quality Nursing Committee, Environment of Care, Pharmacy and Therapeutics Committee, Med Safety Committee, Patient Transfer Committee.

Recommendations for policy updates and development related to industry standards, CMCH findings and trends. Notification of safety citing’s and awareness to staff using SBAR tool. Developed policy and education on: Just Culture; Device/Equipment Malfunction; Ethics; Disclosure of Safety Events; Workplace Violence and Weapons; Patient/Visitor Behavior and Behavior Contract; Patient Finance Adjustments; Good Catch; extended Service Recovery Program to electronic report system for tracking, trending, and monitoring money distributed through Service Recovery Gift Cards.

Key role in Operations, Quality, Legal & Corporate Compliance committee’s decision making, Contract Management; Forms Management. Distributed Risk updates (“Risky Business”) in corporate newsletter at least one time/month.

Continued correspondence with corporate administration and legal caseload with assigned attorneys. Serve as CMCH Representative for all legal affairs. Responsible to review and recommendations for all insurance policies annually. Quarterly review of loss run reports with CFO, legal counsel, insurance broker, and insurance claims representative; direct involvement with legal matters including medical malpractice claims; coordinated responses to requests for records, staff interviews, mediations, depositions, interrogatories, approval of expert witnesses, accompany staff to trial.

Risk Manager

December 2017 – current

Yavapai Regional Medical Center, Prescott Arizona

Established Risk Manager and Patient Advocate for two rural hospitals and multiple physician practices in North Central Arizona, rural location.

Representative Yavapai Regional Medical Center legal proceedings and collaborate with assigned counsel; Risk Committee, quarterly report to Quality & Safety Committee; YRMC Leadership Committee, Professional Nursing and Coordinating Council, Environment of Care, Pharmacy and Therapeutics Committee, Med Safety Committee, Patient Grievance Committee, Futility and Ethics Committee; Patient Hand off Committee; Patient Blood Management Program Committee and Spokesperson.

Recommendations for policy updates and development related to findings and trends.

Key role in Operations, Quality, Legal & Corporate Compliance committee’s decision making. Contribution to “Risk” updates in corporate newsletter. Continued correspondence with corporate administration and legal caseload with assigned attorneys.

Liaison and Staff Supervisor, Management Level ANTHEM (CONTRACT POSITION)

December 2016 to February 2017

RepuCare, Indianapolis Indiana

RepuCare Liaison to Anthem with HEDIS Team and future compliance submission teams.

Supervision and oversight of 14 nursing staff members HEDIS Team Project; performing chart review, attraction and mark up in preparation for submission to Centers of Medicare and Medicaid Services provider compliance.

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Risk Management Director, Central & Western Regions Indiana

May –October 2016

Office of Legal, Risk & Compliance Services - Franciscan Physician Network

Initiated and established Risk Manager Program and activities in 80+ physician practices Indianapolis, Crawfordsville, Lafayette, and surrounding areas. Development of electronic incident reporting system. Quality, Safety and Risk assessments of individual offices.

Recommendations of policy updates and development related to findings and trends.

Key role in Operations, Quality, Legal & Compliance Regional and Corporate committee’s decision making. Contribution to “Risk” updates in corporate newsletter. Continued correspondence with corporate administration and legal caseload with assigned attorneys.

Director Risk Manager

May 2010 to December 2015

Office of Legal & Regulatory Services - IU Health Ball Memorial Hospital - Muncie, Indiana

Established Risk Manager in 320+ bed acute care hospital. Transition from local regional operated institution to “IU Health System” acquisition and operation. Developed, implemented, managed risk program. Conduct, lead, oversight and follow up of Root Cause Analysis (RCA) in partnership with Quality & Safety Department. Disaster Planning and implementation team lead.

Collaboration with VP Quality and Safety, preparatory steps for TJC, GME, CARF, Stroke, Trauma and other significant surveys and accreditations. Direct participation in survey process including walk through and review of records, policy and procedures, etc. Completed written corrective action plans and responses for findings and outcomes, including follow up time frames alongside VP Quality – holding Administrative Service Line Directors and Department Managers responsible and accountable. Assisted VP Quality with all aspects of survey processes. Direct involvement and support with Medical Director of Resident Education Program, educating residents regarding patient safety/risk management medical malpractice and GME accreditation.

Representative IU Health Ball Memorial Hospital legal proceedings and collaborated assigned counsel; developed Executive Risk Committee, quarterly report to Quality & Safety Committee; Daily Awareness Safety Huddle, BMH Management Meeting, Professional Nursing and Coordinating Council, Environment of Care, Medical Alert Committee, Nursing Peer Review, Pharmacy and Therapeutics Committee, Patient Grievance Committee, Emergency Preparedness Committee, Futility and Ethics Committee.

Primary contact with Revenue Cycle resolving account concerns related to claim mitigation; demonstrated knowledge of applicable laws and accrediting body standards; developed “Risky Business” newsletter. Initial intake and investigation of HIPPA Privacy Complaints.

Associate Administrator, Nursing Service Administration

April 2008 to May 2010

Oversight of hospital operations in “after hours” all departments, nursing units, bed control, and staffing. Champion for BMH acquisition by IU Health System. Decision maker in significant issues requiring oversight and notifying Executive Team as warranted by level of severity. Multiple other duties will discuss. Better recognized as House Officer or Nursing Supervisor.

Surgical Diagnostic Center (SDC)/Interventional Pain Clinic (IPC)

August 2004 to April 2008

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Personal Profile

Organized, self-driven professional. Experienced Risk Manager/Patient Safety Director, Quality Compliance and Metric Reviews, Nursing Service Administration Supervisor, Disaster Management Preparedness and Incident Command experience. Outstanding hands-on leadership skills motivating and training dedicated teams to strive beyond expectations. Consistently demonstrate “Patient Safety, Patient’s First, and Just Culture;” recognizing ongoing changes in technology in these areas of healthcare, PI, and the nursing process. Versatile and significant nursing career includes legal/regulatory/risk experiences, claims management, quality compliance, Emergency hospital supervision, management, outpatient surgery, bedside nurse, school nurse and home care. Proficient use of Microsoft applications, Outlook, PowerPoint, Excel, Word, Outlook. Recent MCCM, MIDAS and RLDatix electronic event reporting systems; EMR applications experience with Epic most recent, previously CERNER.

Skill Highlights

●Excellent Communication Skills

●Business Operations Organization

●Financial Management

●Relationship Team Building

●Analytical Thinker, Problem Solver

●Educator

●Risk, Quality Assurance, Patient Safety Management Leader/Director

●Nursing Service Administration Supervisor

Additional Information

●Annual ASHRM (American Society Healthcare Risk Managers) Conference Attendee – 2012 - 2013, 2015 – 2019, 2021 -2022

● Completed ASHRM Barton Risk Courses, Crucial Conversations

●ASHRM, AzSHRM, ISHRM, EMMI, Joint Commission, AHA, MCCM, EHR seminars

References

Reference will be provided upon request.

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