I apply my communication expertise to improve the way

customers engage with a business.

Work History

****-**-

To date Contact Centre Intern

• Managed incoming and outgoing calls/ messages.

• Built long-lasting relationships with customers.

• Kept a comprehensive record of all calls and/or conversations in Affinity's call center database.

• Spent time to understand customer query with the view of providing a solution.

• Leveraged on customer interaction to identify and follow-up or refer opportunities for the business.

2019-01 – 2023-09

Call Center Agent

ZuZo Company Limited, Accra, Ghana.

• Booked appointments with Clients

• Answered calls professionally and responded to customer enquiries and complaints.

• Handled and resolved customer complaints regarding our services.

• Provided customers with the organization’s service and information.

• Identified escalating priority issues and reporting to the high-level management.

• Completed call notes and call reports as necessary and updated them in the CRM.

• Recorded details of comments, inquiries, complaints and actions taken.

2021-09 - 2022-09

Teaching Assistant

Accra Girls Secondary School, Accra

• Supported classroom activities, tutoring and reviewing work.

• Helped with grading assignments and tests, providing constructive feedback to students based on results.

• Partnered with teacher to plan and implement lessons following school’s curriculum, goals and objective.

2017-10 - 2018-08

Production Assistant

Precious TV., Dzorwulu, Accra

• Performed administrative work.

• Assisted production teams during various programs

• Undertook errands as assigned.

Education

2019-2022

BA. Communication Studies Option {Public Relations}

Ghana Institute of Journalism - Accra, Ghana

2017-2019

Diploma in Communication Studies

Ghana Institute of Journalism

Interests

Reading, being involved in charity, participating in campaigns, joining social and environmental group, Organizing event in the community.

Capabilities

• Adapt quickly to new environment

• Ability to work under pressure

• Team player

• Innovative

Referee

Name: Mr. Gilbert Debrah

Position: Chief Executive Officer

Contact: 024*******

Email: ad3zuk@r.postjobfree.com

Name of Institution: ZuZo Company Limited

Name: Mr. Alvin Cudjoe

Position: Talent Manager

Contact: 050*******

Nana Yaa Fremah Koranteng

DOB- 03-07-1997

Contact

Address

PMB 84 Airport, Accra, 233

Phone

057*******

E-mail

ad3zuk@r.postjobfree.com

Skills

Organizing

Complex Problem Solving

Active Listening

Effective Communication Skills

Positive Interaction

Verbal and written communication

Reading Comprehension

Social perspectiveness

Software

MS Word, Excel, Power point

Languages

English

Twi

French

Contact this candidate