Balkus Manette

Case Management Supervisor Profile

ad3zue@r.postjobfree.com • +1-347-***-****

Bronx, NY 10475

Goal-oriented and attentive professional with extensive experience in delivering high-quality care, managing cases, and providing crisis counseling.

Qualifications Summary

Adept at determining and assessing individual needs, analyzing case information, coordinating care management, and processing cases to suitable referrals.

Instrumental at promoting patient advocacy and safety, maintaining accurate records, adhering to strict protocol requirements, and strengthening robust relationships at all levels.

Committed to facilitating positive change in lives of individuals and operating well in fast-paced environments.

Core Skills

Case & Crisis Management

Care Coordination

Referral & Psychosocial Assessment

Client Advocacy & Support

Discharge Planning

Healthcare Regulations

Issue/Problem Resolution

Remote Work

Team Mentoring & Leadership

Career Experience

Took career break from 2022 to 2023 to take care of daughter and grandchild.

Contract Investigator - Remote Work Arizona Department of Health Services, Arizona City, AZ 2021 – 2022

Conducted thorough investigation and completed clients’/families’ assignments. Determined, examined, and evaluated person at risk of infection, while calling clients in contact with COVID affected individuals.

Integrated information into Arizona Department of Health database.

Mental Health Clinician The Bridge, Inc, New York, NY 2021

Provided support and translation services to ensure stability, discharge, and care coordination during pre/post transitions. Performed psychosocial assessments and developed safety plans. Delivered supervision in policy orienting to new members, data reporting, and behavioral health/medical appointments. Led enrollment in health/home program.

Collaborated effectively with managed care plans and housing contractors, offering short-term counseling focused on coping skills and trauma-informed decisions.

Interacted with homeless individuals in NYC, fostering engagement during inpatient hospitalization/ER visits.

CTI Case Manager/Care Coordinator, Bronx CTI Project Renewal, New York, NY 2018 – 2020

Led psychosocial analysis to identify clients’ medical, psychiatric, and social requirements. Devised personalized/short-term treatment plans for clients and accompanied to medical/mental health appointments. Facilitated clients in seeking benefits and referring to appropriate services and programs. Cultivated cooperative relationships with inpatient treatment teams and community programs to secure Bronx CTI program referrals.

Successfully spearheaded caseload of 18 to 20 clients having SMI diagnosis, homelessness/unstable housing experience, and hospitalization/ER visit.

Ensured holistic care by promptly addressing additional and immediate needs.

Case Manager HELPUSA/Clarke Thomas, Wards Island, NY 2018

Administered caseload of 25+ male individuals, addressing medical conditions, parole concerns, and sexual offender status. Advocate clients for suitable housing options, managed referral procedures, and partnered with service providers. Navigated Department of Homeless Services CARES system and participated in weekly multidisciplinary team meetings.

Transitioned medically sick/addicted male clients into society with housing, food, and benefit supports.

Credit Card Specialist/Customer Service Representative Sykes Enterprises, Fayetteville, NC 2017 – 2018

Offered technical assistance and answered billing inquiries. Developed and implemented payment plans to accommodate customer needs. Built and nurtured professional relationships with customers.

Uncovered and resolved customers’ service-related issues.

Maintained and regularly updated customer accounts with relevant information.

Home Daycare Owner Home Daycare, Atlanta, GA 2014 – 2017

Instructed children with essential abilities, such as potty training, shoelace fastening, and letter/number recognition. Prepared children for preschool/kindergarten via age-appropriate activities. Served nutritious meals to children.

Led delivery of compassionate care to children aged three to six years old.

Fostered phonemic awareness and critical thinking skills among children.

Intake Manager ACI-Areba Casriel, New York, NY 2012 – 2014

Oversaw collection, verification, and entering of insurance/benefit eligibility data, supporting and upholding 96-bed program. Steered team of five intake workers and established collaborative environment. Engaged in daily discharge plan meetings in coordination with diverse teams.

Adhered to agency standards and regulations by maintaining discharge plans.

Led attainment of wellness/services and positive lifestyle transformation with case managers and utilization review teams from prominent/managed care insurance companies and community behavioral health organizations.

Additional Experience

Housing Coordinator, Fort Washington Men's Shelter, New York, NY

Case Manager, Fort Washington Men's Shelter, New York, NY

Program Coordinator, Highbridge Community Life Center for Youth Services, Bronx, NY

Mental Health Worker, North Shore Jewish Hospital, Long Island, New York, NY

Special Education Teacher, New York City Board of Education, Bronx, NY

Education

Master in Public Administration & Administrative Affairs in Public

Metropolitan College, New York, NY

Bachelors in Psychology

Mercy College, New York, NY

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