Azra Vranac

Jacksonville, FL, 904-***-**** cell ad3zty@r.postjobfree.com

SUMMARY- Currently seeking a challenging position to demonstrate my mortgage, project management, customer service and systems administration experience.

DEMONSTRATED SKILLS

PC computers, various scanners and printers, other office machines

Desktop applications such as: MS Office (Access, Excel, Power Point, MS Word) Quark Xpress, Adobe Photoshop, Corel Draw, Ventura Publisher, AutoCAD,

Chase internal programs such as CMS, Mortgage Express, Zippy, Closr, RealEC, CLM and Data Verify

Estimating/Project Management/Accounting programs: Timberline, Peachtree Accounting, Constructware, SureTrack, Excel, MS Project, Quest and Hard Dollar

EXPERIENCE

06/12/2023- present Citizens Property Insurance

Customer Care Representative 1

Servicing policy holders (residential property insurance, direct and mortgage payments, assisting with opening new claims.

Connecting policy holders to agents, claim adjusters, coaching policy holders to login to external websites, creating fulfilments, emailing invoices, declaration, and other documents.

Providing professional answers following Citizen’s policy and procedures Jacksonville FL

01/2021-03/2023 JP Morgan Chase

Retail Collateral Underwriter II

Review appraisals single family, multifamily, COOP, condominiums

Desktop, BPO and Hybrid appraisal for refinancing and purchase transactions

Ensured that collateral met lender and investor guidelines that values were not inflated and that reports did not exhibit fraud.

03/2016-01/2021 JP Morgan Chase

Retail Collateral Underwriter I

Review appraisals single family and condominiums for refinancing and purchase transactions. Ensured that collateral met lender and investor guidelines that values were not inflated and that reports did not exhibit fraud.

01/2011-03/2016 JP Morgan Chase Home Lending Jacksonville, FL

Risk Specialist-Appraisal Panel management

06/2010-01/2011 JP Morgan Chase Home Lending

Complete Daily referral process from ISS, LOI, Real EC, Zippy and Verification Reports and special requests referred on an occasional basis received directly from both prefunding and post funding sources. to supervisor.

Letter report processing and mailing, including state referral letters; no response ineligible letters; rebuttal response letters; deficiency letters; remedial accepted letters; sanction letters; FHLMC Exclusionary Letters; WaMu non referrals notice/rebuttal letters.

Account Payable, Freddie Mac Exclusionary List, ASC.gov sanction list (periodic)

Process AMP Voice Mail Box recorded messages, hard copy mail, APM Mailbox Email communication, and direct phone inquiries - manage directly or refer. Managing, processing, reconciliation and control of invoices.

06/2010-01/2011 JP Morgan Chase Home Lending

Junior Funder Jacksonville, FL

Processing and preparing for closing Mortgage loans (conventional government purchase and refinance) using various on-line data entry programs in accordance with policies and procedures. Registering loans and maintaining system accuracy. Issuing proper disclosures as required by federal regulatory compliance and reweaving lock and point objectives for accuracy. Detailed reviewing all documents before submitting to Senior File Review Analysts and DQ release. Maintaining all quality and quantity in production environment.

01/2008-04/2008 Balfour Beatty Construction Jacksonville, FL

Project Engineer

Award winning Construction Company offering full range of commercial construction services to both private and public sector clients.

Assisting Executive Project Manager with following tasks on 11 military housing development projects, averaging 1,000 living units.

09/2004-09/2007 Cronk Duch Partners Jacksonville, FL

Assistant Project Manager/Permit Manager

60-person strong award-winning design-build firm specializing in high-end custom residential projects (single and multi-family) with focus on the traditional design elements.

Helped minimize expenses and maximize profits by creating the construction schedules, change orders and purchase orders.

Assisting accounting department in maintaining subcontractor and vendor requirements.

Account Payable managing.

Assisting superintendents with subcontractor coordination, safety, and quality management

Assisted architectural department in process of development services.

Job site reporting and control and with expediting the permitting and inspection process.

02/2003-08/2004 Florida Groundworks, Inc. Jacksonville, FL

Junior Estimator/Assistant Project Manager

25Person underground facilities company specializing in underground utility/civil projects

Take-offs and estimating of site work (underground utilities, grading and paving).

02/2002-02/2003 Monti Translation SERVICES Jacksonville, FL

Outside consultant – Interpreter/Translator

Medical and court interpretation and translation.

12/1999-02/2002 HOMSIDE LANDING Jacksonville, FL2001 QA Analyst I

Setting the testing strategy.

Outlining regression testing.

Identifying test cases.

Writing test plan documentation.

EDUCATION

April 2004 Florida Community College at Jacksonville Jacksonville, FL

Associate Degree in Science – Building Construction Technology

May 1988 University of Sarajevo, School of Civil Engineering Sarajevo, Bosnia

Bachelor’s degree in science- Civil Engineering

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