NORMAN D MILLER

Choctaw, OK 405-***-**** ad3ztm@r.postjobfree.com

IT SUPPORT – TRANSITIONING INTO HARDWARE REPAIR TECHNICIAN ROLE Dedicated support professional with an extensive background in information technology and hands-on hardware repair, troubleshooting, and maintenance. With over 30 years of experience across various technical roles, possess intricate knowledge of computer hardware, systems, and peripherals. Strong aptitude for diagnosing complex issues, providing hardware recommendations, and ensuring optimal system performance. Ready to leverage technical know-how as a Hardware Repair Technician. A.A., Electronic Technology. CAREER H I GHLIGHTS

• Led the installation, setup, and maintenance of PKI systems for high-priority DISA and DoD locations, ensuring military-grade security.

• Configured and installed hardware firewalls, significantly enhancing system security for numerous clients.

• Played a key role in OS installations, registry repairs, and virus removal for over 1,000 systems, minimizing potential system vulnerabilities.

• Specialized in the maintenance and repair of point-of-sale equipment, ensuring uninterrupted business operations for numerous retail clients.

TECHNICAL SKILLS & EXPERTISE

Operating Systems & Platforms:

• Windows 95/98/2K/NT/XP/VISTA/7/8/10

• MS DOS, Linux, and Unix

• Unisys 2200, AS400, Unix 6000/70/80

• Public Key Infrastructure, Linux Red Hat

Hardware Expertise:

• System Installation and Setup

• Hardware firewalls (HW & SW)

• Point of sale equipment

• Disk drives, RAM, Printers, Tape drives, Remote

terminals

Tools & Software:

• Microsoft Office Professional 2010

• Adobe Acrobat, Photoshop

• BMC Remedy Ticketing, Sitescope, Tivoli, NOC5

• Networking: Wired and Wireless, VMWare,

Active Directory

PROFESSIONAL OVERVIEW

AMPCUS LLC UNISYS CORP.

SERVICE SUPPORT REP. 2

• Troubleshot hardware issues remotely, offering immediate resolutions.

• Provided hardware support and guidance through Teams and Quick Assist.

• Assisted in software installations and hardware setups.

• Managed access using Active Directory, AIG, DUO, and VMWare Horizon.

• Escalated complex issues to level 2 support.

NLB, NEXT LEVEL BUSINESS NTT DATA INC. 3/2021 – 8/11/2021 IT SERVICE DESK ASSOCIATE

• Served as an Active Directory analyst, ensuring seamless user access.

• Conducted network connection analyses for optimal hardware performance.

• Assisted in printer configurations, especially for Ricoh models.

• Provided expert guidance on Windows 10, Adobe Acrobat, and other software. UNISYS CORP, DENVER, CO & TINKER AFB, OK 12/2005 – 7/2016 LINUX SYSTEMS ANALYST / UNISYS BUSINESS SUPPORT ANALYST

• Led the installation, setup, and maintenance of PKI systems for DISA and DoD locations.

• Configured and installed hardware firewalls for enhanced system security.

• Troubleshot, diagnosed software/hardware issues, and repaired OS installations. NORMAN D MILLER

Choctaw, OK 405-***-**** ad3ztm@r.postjobfree.com

• Conducted training for users and technicians, promoting hardware care and optimal use.

• Managed hardware components such as disk drives, RAM, printers, and tape drives. GETRONICS / WANG GLOBAL / DATASERV, DENVER, CO 08/1993 – 12/2005 CUSTOMER SERVICE REPRESENTATIVE

• Specialized in troubleshooting, diagnosing software/hardware issues.

• Expertise in hardware installation, relocation, and configuration.

• Maintained and repaired point of sale equipment, servers, and networking devices.

• Played a pivotal role in OS installations, registry repairs, and virus removal. UNISYS CORP. / SPERRY UNIVAC, LOWRY AFB, DENVER, CO 01/1979 – 08/1993 CUSTOMER ENGINEER

• Excelled in troubleshooting and diagnosing hardware issues.

• Advised clients on hardware problems, offering actionable solutions.

• Recommended and managed hardware upgrades and ensured seamless integrations.

• Skillfully resolved escalated issues using advanced tools and remote access. OTHER EMPLOYMENT

PRODUCE/FRESH SALES ASSOCIATE, WALMART, CHOCTAW, OK AFE PACKING ASSOCIATE, AMAZON FULFILMENT

HARDWARE SALES ASSOCIATE, THE HOME DEPOT, MIDWEST CITY, OK EDUCATION & PROFESSIONAL DEVELOPMENT

A.A., Electronic Technology

Western Dakota Technical Institute, Rapid City, SD

• GPA: 3.8

CERTIFICATIONS:

• CompTIA A+

• PKI Revocation Authority, SAIC

• Six Sigma Lean white belt

LICENSES:

• FCC, First Class

• A+ Certificate

COURSEWORK:

STATEFARM INSURANCE MAC, Dallas, TX

• Skills Acquired:

• Computer Maintenance and Installation

• Computer Move, Add, and Change

HENNEPIN TECHNICAL COLLEGE, Eden Prairie, MN

• Courses:

• AS400 Systems

• PC Technician

• Credit Hours: 2.4 semester hours

IBM SYSTEM 1, St. Paul, MN

• Skills Acquired:

• Computer Maintenance

UNISYS 2200/400 SYSTEMS, Egan, MN

• Skills Acquired:

• Computer Maintenance and Operation

UNIX 6000/70/80 MAINTENANCE, St. Paul, MN

• Skills Acquired:

• Unix Systems Repair

CAS-B SYSTEM 11, Bristol, TN

• Skills Acquired:

• System 11 Tempest Computer

Installation and Maintenance

SPERRY 1100/60 SYSTEMS, New Jersey

• Skills Acquired:

• Mainframe Computer Maintenance

SPERRY UNIVAC 1050 SYSTEMS, Egan, MN

• Skills Acquired:

• Computer Maintenance

INTERESTS:

• Woodworking, Seismology, Astronomy, Automobiles

Contact this candidate