Customer Service M A
Resume:
Maria Del mar Bravo
Sanford, FL *****
*****.********.****@*****.***
I’m a self motivated person that loves new challenges, and I’m looking for a good work environment that allows me to better my skills in general, and where I can grow within the company. ! My work roles has been applied to Customer service, accounting specialist,Hospitality, health industry., social work, law enforcement, interacting with Children, adolescents, and adults! .I I’m a reliable person. Great at customer service, and with experience in leadership roles. . Always respectful with Clients, team workers, and with my superiors. Im a fast Learner, and I have great ideas to offer for any company that I have the pleasure to work for. I highly believe in education, and getting certified in different modalities is a plus to me! I’m bilingual! Spanish is my main Language. I as well speak some Portuguese.
Authorized to work in the US for any employer
Authorized to work in the US for any employer
Work Experience
Temporary Educator Coordinator & Activity coordinator Lotus Behavioral Rehabilitation Center - Winter Springs, FL October 2023 to January 2024
• I monitor a group of adolescents during classroom providing assistance with school enrollment through Florida virtual while their staying on the facility.
• I plan the activities and monthly schedule for the adolescent clients at the facility.
• I talked to parents in regular basis to provide updates regarding their child education progress.
• I guided and I did mentor the adolescents clients through the importance of conserving a good behavior during their stay at rehabilitation center, and in life after treatment .
• Daily data entry and behavioral reports.
• Supervising in daily basis athe adolescent a group from 5 to 15 kids total . Monitor behavior, academics and supervising monitor use.
Account specialist/ Retail consumer
JPMorgan Chase Bank - Heathrow, FL
February 2022 to September 2023
• Product sales services
• Providing customer service through phone assistance to a variety of customers, and attending to 240 calls at day in a fast pace environment .
• Managing issues and solving problems in regards to Checking accounts / savings/ Debit cards
• Placing Stop payments.
• Assisting clients with real time transactions like Zell or funds transfers
• Problem solving with wire issues
Facial Specialist
Victoria Edward Spa - Winter Springs, FL
March 2021 to January 2022
I specialize doing treatments like: customize facials, microneedling, Dermaplanning, eye lash lift & tint, Microdermabrasion, High Frecuency, waxing. . Setting the Room and clean after treatment .
Office Manager Assistant
Lucky Dog and Pets of America USA - Orange City, FL February 2016 to December 2021
• Opening and closing office during hours of operation.
• Checking schedule, and booking appointments, as well following up with customers.
• Keeping computer files up to date.
• Scheduling Pet groomings employees to come to work /Manage day to day office operations, and related issues or concerns /Manage day to day office operations, and related issues or concerns / Manage day to day office operations, and related issues or concerns / Managing employees customer service, and making sure that they complete the daily task / Ordering inventory, shelve stocking / Making sure employees get paid on time / Improving sales /Assisting owner in errands and requested task . Lead Youth Care Specialist
Florida Methodist children Home - Deltona, FL
January 2020 to April 2021
• Monitor children and/ or young adolescents.
• Making sure that they go to their daily activities.
• Assisting with the medication logs making sure the kids or adolescents took their medication on time/Counseling them, an being a motivational entity for them to overcome the problems they were facing /Counseling them, an being a motivational entity for them to overcome the problems/ Overseen aspects of behavior watching for any kind of drug abuse / Providing resources available as far as classes enrollment, doctors appointments,parental right visitations. Assisting with transportation related to assigned activities.
Correction Officer
Seminole Sherrif department - Sanford, FL
January 2008 to December 2008
• I work in 3 different Departments of the John Polk Jail: - Intake / Property/ and Control 1. Inmate Release and Bonds!
• A gradúate of Citizens Seminole sheriff academic . Completion of 4 months Certificate.
• I as well participate in the COP program “ Citizen on patrol” helping to neighborhoods watch for a while.. ( serving as volunteer)
Dental Assistant
DR.ALI BEHZADI - Casselberry, FL
February 2006 to October 2008
My job was base in the sterilization of instruments, maintenance in some of the lab machines, helping with files, assisting the doctor in each procedure with the patient, and keeping the entire office in a healthy and save environment. - the use of X rays as well! Caregiver for Elderly
Guardian Elder Care - Lake Mary, FL
February 2002 to November 2005
Certified in CPR!
• I worked taking care of a sweet elderly lady that was diagnosed with Alzheimer's and Dementia. She was very ill, and she couldn't walk. My job duties were: -Bathing- Hygiene - Feeding-cooking- transportation- Behavioral understanding base on the situation she was it took patience, commitment and loved to help and care for others! -It was a very rewarding experience for me. Public Relations Intern/sales
Body Care Center - Miami, FL
March 2000 to January 2002
Aesthetics Body care Center:
In this job I went to Aesthetics trade shows and demonstrate their aesthetic body care machines to customers. I emphasize the importance of knowing how they operated. As well explain the benefits of their use on patients prior to have any kind of surgery, or body care treatment. Education
Associate's degree in Dental Hygiene
Beauty and Health Institute - Tampa, FL
February 2018 to May 2018
Trade school in Beauty industry/ Esthetician
Beauty and health institute/ Tampa /Fl - Tampa, FL February 2018 to May 2018
Skills
• Customer service
• Senior care
• Translation
• Interpretation
• Experience with Children
• Caregiving
• Childcare
• Spanish
• Spanish/English
• Fluent Spanish/ English (10+ years)
• Driving
• Supervising experience
• Restaurant management
• English
• Leadership (5 years)
• Hospitality (8 years)
• Server/ Waitress (5 years)
• Sales (10+ years)
• Portuguese
• Alzheimer's Care
• Dementia Care
• Dental Assisting
• CPR (4 years)
• Public relations
• Customer service
• Banking
• Windows
• Accounting
• Social work
• Childcare
• Cooking
• Supervising experience
• Office management
• Driving
• Retail sales
• Microsoft Office
• Microsoft Outlook
• Organizational skills
• English
• Mentoring
• Cash register
• Home Care
• Body Waxing
• Dermabrasion
• Behavioral Health
• Microsoft Word
Languages
• Spanish - Expert
• Portuguese - Intermediate
Certifications and Licenses
Esthetician License
Adult and Pediatric First Aid/ CPR/AED
January 2021 to 2023
Citizens Police Academy certification Seminole sheriff academy certification April 2008 to Present
We learned about all the Seminole sheriffs officers training and functions on each department. Facial specialist
May 2018 to October 2026
Pet Groomer
May 2010 to Present
• Pet hair stylist.
Contact this candidate