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Customer Service M A

Location:
Sanford, FL
Salary:
22.00
Posted:
February 28, 2024

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Resume:

Maria Del mar Bravo

Sanford, FL *****

ad3ztg@r.postjobfree.com

+1-321-***-****

I’m a self motivated person that loves new challenges, and I’m looking for a good work environment that allows me to better my skills in general, and where I can grow within the company. ! My work roles has been applied to Customer service, accounting specialist,Hospitality, health industry., social work, law enforcement, interacting with Children, adolescents, and adults! .I I’m a reliable person. Great at customer service, and with experience in leadership roles. . Always respectful with Clients, team workers, and with my superiors. Im a fast Learner, and I have great ideas to offer for any company that I have the pleasure to work for. I highly believe in education, and getting certified in different modalities is a plus to me! I’m bilingual! Spanish is my main Language. I as well speak some Portuguese.

Authorized to work in the US for any employer

Authorized to work in the US for any employer

Work Experience

Temporary Educator Coordinator & Activity coordinator Lotus Behavioral Rehabilitation Center - Winter Springs, FL October 2023 to January 2024

• I monitor a group of adolescents during classroom providing assistance with school enrollment through Florida virtual while their staying on the facility.

• I plan the activities and monthly schedule for the adolescent clients at the facility.

• I talked to parents in regular basis to provide updates regarding their child education progress.

• I guided and I did mentor the adolescents clients through the importance of conserving a good behavior during their stay at rehabilitation center, and in life after treatment .

• Daily data entry and behavioral reports.

• Supervising in daily basis athe adolescent a group from 5 to 15 kids total . Monitor behavior, academics and supervising monitor use.

Account specialist/ Retail consumer

JPMorgan Chase Bank - Heathrow, FL

February 2022 to September 2023

• Product sales services

• Providing customer service through phone assistance to a variety of customers, and attending to 240 calls at day in a fast pace environment .

• Managing issues and solving problems in regards to Checking accounts / savings/ Debit cards

• Placing Stop payments.

• Assisting clients with real time transactions like Zell or funds transfers

• Problem solving with wire issues

Facial Specialist

Victoria Edward Spa - Winter Springs, FL

March 2021 to January 2022

I specialize doing treatments like: customize facials, microneedling, Dermaplanning, eye lash lift & tint, Microdermabrasion, High Frecuency, waxing. . Setting the Room and clean after treatment .

Office Manager Assistant

Lucky Dog and Pets of America USA - Orange City, FL February 2016 to December 2021

• Opening and closing office during hours of operation.

• Checking schedule, and booking appointments, as well following up with customers.

• Keeping computer files up to date.

• Scheduling Pet groomings employees to come to work /Manage day to day office operations, and related issues or concerns /Manage day to day office operations, and related issues or concerns / Manage day to day office operations, and related issues or concerns / Managing employees customer service, and making sure that they complete the daily task / Ordering inventory, shelve stocking / Making sure employees get paid on time / Improving sales /Assisting owner in errands and requested task . Lead Youth Care Specialist

Florida Methodist children Home - Deltona, FL

January 2020 to April 2021

• Monitor children and/ or young adolescents.

• Making sure that they go to their daily activities.

• Assisting with the medication logs making sure the kids or adolescents took their medication on time/Counseling them, an being a motivational entity for them to overcome the problems they were facing /Counseling them, an being a motivational entity for them to overcome the problems/ Overseen aspects of behavior watching for any kind of drug abuse / Providing resources available as far as classes enrollment, doctors appointments,parental right visitations. Assisting with transportation related to assigned activities.

Correction Officer

Seminole Sherrif department - Sanford, FL

January 2008 to December 2008

• I work in 3 different Departments of the John Polk Jail: - Intake / Property/ and Control 1. Inmate Release and Bonds!

• A gradúate of Citizens Seminole sheriff academic . Completion of 4 months Certificate.

• I as well participate in the COP program “ Citizen on patrol” helping to neighborhoods watch for a while.. ( serving as volunteer)

Dental Assistant

DR.ALI BEHZADI - Casselberry, FL

February 2006 to October 2008

My job was base in the sterilization of instruments, maintenance in some of the lab machines, helping with files, assisting the doctor in each procedure with the patient, and keeping the entire office in a healthy and save environment. - the use of X rays as well! Caregiver for Elderly

Guardian Elder Care - Lake Mary, FL

February 2002 to November 2005

Certified in CPR!

• I worked taking care of a sweet elderly lady that was diagnosed with Alzheimer's and Dementia. She was very ill, and she couldn't walk. My job duties were: -Bathing- Hygiene - Feeding-cooking- transportation- Behavioral understanding base on the situation she was it took patience, commitment and loved to help and care for others! -It was a very rewarding experience for me. Public Relations Intern/sales

Body Care Center - Miami, FL

March 2000 to January 2002

Aesthetics Body care Center:

In this job I went to Aesthetics trade shows and demonstrate their aesthetic body care machines to customers. I emphasize the importance of knowing how they operated. As well explain the benefits of their use on patients prior to have any kind of surgery, or body care treatment. Education

Associate's degree in Dental Hygiene

Beauty and Health Institute - Tampa, FL

February 2018 to May 2018

Trade school in Beauty industry/ Esthetician

Beauty and health institute/ Tampa /Fl - Tampa, FL February 2018 to May 2018

Skills

• Customer service

• Senior care

• Translation

• Interpretation

• Experience with Children

• Caregiving

• Childcare

• Spanish

• Spanish/English

• Fluent Spanish/ English (10+ years)

• Driving

• Supervising experience

• Restaurant management

• English

• Leadership (5 years)

• Hospitality (8 years)

• Server/ Waitress (5 years)

• Sales (10+ years)

• Portuguese

• Alzheimer's Care

• Dementia Care

• Dental Assisting

• CPR (4 years)

• Public relations

• Customer service

• Banking

• Windows

• Accounting

• Social work

• Childcare

• Cooking

• Supervising experience

• Office management

• Driving

• Retail sales

• Microsoft Office

• Microsoft Outlook

• Organizational skills

• English

• Mentoring

• Cash register

• Home Care

• Body Waxing

• Dermabrasion

• Behavioral Health

• Microsoft Word

Languages

• Spanish - Expert

• Portuguese - Intermediate

Certifications and Licenses

Esthetician License

Adult and Pediatric First Aid/ CPR/AED

January 2021 to 2023

Citizens Police Academy certification Seminole sheriff academy certification April 2008 to Present

We learned about all the Seminole sheriffs officers training and functions on each department. Facial specialist

May 2018 to October 2026

Pet Groomer

May 2010 to Present

• Pet hair stylist.



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