Chanae Freeman

McKinney, TX *****

ad3zt5@r.postjobfree.com

+1-301-***-****

I am enthusiastic, self- driven, and passionate worker with experience in fast paced collections, sales, and marketing/ HR environments which have promoted the growth and determination needed to continue taking on more career opportunities.

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Pharmacy Technician

Walgreens - McKinney, TX

October 2023 to Present

Assist pharmacist with pharmacy functions regarding prescription medication and patient care.

• Patient intake

• Preparing new prescription and refill requests for patients

• Dispensing medication to patients per the prescription, or provider’s orders

• Packing and labeling a prescribed medication

• Processing insurance claims

• Tracking inventory

• Receive prescription requests

• Interacting with patients

• Ensuring medications are properly stored

• Taking part in administrative tasks

Social Media Content Analyst

Genpact - Richardson, TX

June 2021 to March 2023

Review content across social media platforms for policy violations.

• Assist community and help resolve inquiries empathetically, accurately and on time

• Become and remain knowledgeable about client’s products and community standards

• Make well balanced decisions and personally driven to be an effective advocate for our community

• Strong interpersonal skills, verbal and written communication skills and most importantly empathy

• Input data into database system

• Display a strong bias to doing what’s right for our community in supporting the client’s mission

• Investigate and resolve issues that are reported on clients site such as requests for account support and reports of potentially abusive content

• Respond to user inquiries with high quality, speed, empathy and accuracy

• Use market specific knowledge, signals and insights to spot and scope scalable solutions to improve the support of our community of users

• Gather, analyze and utilize relevant data to develop ways to improve the overall user experience on the site

• Enforce Client’s Terms of Use by carefully monitoring reports of abuse on the site

• Review the reported content within agreed turnaround times and standards of quality

• Identify inefficiencies in workflows and suggest solutions Credit/Collections Analyst (In Office/ Remote)

Southwest Credit Systems - Carrollton, TX

March 2020 to June 2021

Inquire and collect on open collections accounts

• Make outbound calls to debtors

• Take inbound calls

• Data entry

• Multi line phone system

• Update client information in system

• Document management

• Schedule call backs

• Accounts Receivable

• Accept payments over the phone

• Negotiate payment options

• File disputes

• Review quality control calls

Credit/ Collection Department Lead

Southwest Credit Systems - Carrollton, TX

March 2020 to June 2021

Manage an assist agents in work from home department.

• Monitor agent calls

• Data entry

• Multi line phone system

• Create daily Excel reports on agent performance statistics

• Take manager calls

• Accounts Receivable

• Document management

• Barge agent calls with consumers to negotiate payments or account resolution

• Monitor work from home message board for multiple teams and assist agents

• Send out coaching opportunities to operations managers for agents

• Request payment Recodes

• Log entries of coaching, meetings, and cross calls daily

• Post compliance and script updates for agents

• Create and Post Excel spreadsheet of agent performance scores

• Request updates for the credit bureaus through the back office

• Return abandoned calls to negotiate payment

Remote Data Control Analyst

Evolve Mortgage Services - Frisco, TX

December 2019 to March 2020

Ensure data is classified correctly in database

• Update spreadsheet on classified policies

• Audit data entries

• Document management

• Track audits

• Classify documents correctly

• Complete auditing projects

Marketing Corporate Trainer

Lumos Marketing Group - Dallas, TX

November 2019 to February 2020

Provide essential marketing and human resource support

• Conduct interviews for potential new hires

• Complete new hire paperwork

• Complete on boarding processes

• Provide new hire training and acclimation

• Employee promotions

• Lead team/ accountability meetings

• Contact and confirm daily marketing sites

• Complete charity transactions

• Distribute marketing materials

• Provide face to face marketing for potential clients/ donors Administrative Assistant/Receptionist

Harden - Jacksonville, FL

January 2019 to November 2019

Provide administrative support for staff, internal customers, and external vendors/investors, as assigned

• Greet and direct clients, vendors and visitors

• Data entry

• Distribute incoming correspondence including mail, faxes, and emails

• Understand concepts of medical terminology

• File medical records regarding claims

• Assist fellow employees with technical questions regarding computer programs and applications.

• Answer calls and operate a multi-line phone switchboard

• Perform general clerical duties which include, but not limited to, bookkeeping, copying, faxing, mailing and filing

• File and organize documents

• Update and maintain existing documents and records for staff, telephones, office space, and parking Nanny/Household Manager

Care.com - Frisco, TX

August 2017 to January 2019

Organized weekly scheduled for family and ensured the wellbeing of the children

• Prepared healthy meals and snacks

• Transported children to activities and appointments

• Worked closely with parents to ensure a functioning household schedule

• Prepared children for bed which included giving baths and making sure they ate dinner

• Helped children with daily homework

Education

Associate

Collin County Community College

2018

High school

Albert Einstein High School

2015

Skills

• Documentation (3 years)

• Inventory (4 years)

• MS Office (8 years)

• Team player (5 years)

• Time management (10+ years)

• Administrative Assistant

• Clerical

• Organizational Skills

• Receptionist

• Microsoft Word

• Outlook

• Scheduling

• Billing

• Microsoft Office

• Data Entry

• Powerpoint

• Data Entry

• Filing

• Microsoft Office

• Powerpoint

• Excel

• Customer Service (7 years)

• Communication (8 years)

• Childcare

• Nannying

• Data Analysis

• Nannying

• Human Resources

• Data Analysis

• Recruiting

• Employee Orientation

• Document Management

• Quality Assurance

• Marketing

• Auditing

• Typing

• Pharmacy Technician Experience

• User Interface (UI)

• User Experience (UX)

• Accounts Receivable

• Multi-line Phone Systems

• Insurance Verification

• Medical Terminology

• Medical Billing

• Epic (2 years)

• Medical administrative support

• Home health

• Medical records

• Front desk

• Document management

• Pharmacy technician experience

• Medical terminology

• Computer skills

• Communication skills

• Customer service

• Windows

• Math

• Patient care

• Computer literacy

• English

• Cash handling

• Banking

• Medical office experience

• EMR systems

• Clerical experience

• Quality assurance

• Software troubleshooting

• Accounts receivable

Certifications and Licenses

Driver's License

Pharmacy Technician License

September 2023 to October 2025

CPR Certification

Additional Information

Personal Skills

• Team player mentality

• Multi line phone systems

• Time management ability

• Enthusiasm

• MS Office proficient

• Flexible

• Inventory management

• Documentation familiarity

• Active listening

• Strong computer skills

• First aid certificate

Contact this candidate