Customer Service Sales Manager

JURMAR WILLIAMS

ASPIRING IT PROFESSIONAL

Lithonia, GA 404-***-**** **************@*****.***

OBJECTIVE

I am an IT professional looking for an opportunity to enter the industry and do what I am passionate about. Goal driven with a solid understanding of Customer Service; I am working on getting IT certifications to support my growth inside the company. EDUCATION — EXPERIENCE

Information Technology Security

and Administration –

MyComputerCareer

Aug 2015 – Present

Sales Manager Georgia Furniture Mart

• Utilizes CRM software to track and manage customer interactions, preferences, and purchasing history, ensuring personalized service and effective follow-ups

• Employs data analysis tools to identify customer trends and preferences, enabling targeted marketing campaigns and product recommendations

• Collaborate with the IT department to maintain and update the online furniture catalog, ensuring accurate product information, pricing, and availability on the company website

• Collaborate with the logistics and inventory departments to optimize stock levels, minimize backorders, and ensure timely deliveries, utilizing inventory management software and supply chain tools

Jan 2012 – Jul 2015

Sales Manager Aaron’s Rental

• Develops and execute sales strategies to achieve and exceed sales targets, contributing to the overall growth and profitability of the store

• Lead, motivate, and coach the sales team to optimize their performance, providing guidance on sales techniques, product knowledge, and customer engagement.

KEY SKILLS — TECHNICAL

SKILLS

Excellent Customer Service

Time Management

Teamwork

Technical Support

Leadership

Technical Troubleshooting

Hardware Configurations

Software Installs

User & Remote Authentication

Customer Service & Support

Active Directory & File Systems

Installations, Service & Updates

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