Jyoti Kaushal San Jose, CA 408-***-**** ad3zso@r.postjobfree.com

Professional Summary

● 20+ years of experience in project management, execution and delivery with a proven track record of driving innovation, achieving exceptional results and data-driven strategies resulting in a significant improvement in key performance indicators.

● Experience delivering cutting-edge enterprise/digital transformation projects with scope alignment, release planning, cross-functional initiatives and also defining product requirements and designs.

● As subject matter expert, led programs from market research, product strategy planning, market gap analysis, and collected end user feedback to define new product requirements.

● Led end-to-end program development life cycle, from ideation to launch. Collaborated with cross-functional teams including external/internal stakeholders, product owners, engineering, design and marketing, fostering a culture of collaboration and innovation. Facilitated brainstorming discussion on situations to define mitigation and resolution with proposed options to remove project roadblocks.

● Delivered programs in the healthcare domain using AI/Machine learning, integration with cloud services (AWS, Azure) for computation, database storage and content delivery and to build sophisticated web applications flows with increased flexibility, scalability and reliability.

● Led projects with cloud financial services to accelerate digital process innovation and customer centric asset management to improve customer trust and increase employee productivity.

● Delivered revenue generating programs including project organization, project plans delivery, defining timelines for feature and commercial release.

● Managed projects budgets in millions ensuring that all programs were completed within constraints. Led risk evaluation and mitigation for projects and customer issues.

● Managed and maintained programs status reporting, generating analytical dashboards and decks, ensured documentation delivery as per regulatory requirements.

● Mentored Agile and Scrum methodologies to facilitate effective programs planning, sprint reviews and retrospectives in the company. Coached multiple Scrum teams through the successful delivery of complex projects. Education

● Master of Science Digital Design (MS), San Jose State University, US 2003

● Bachelor of Electronics and Instrumentation, SGSITS, Indore, India, 1997 Experience

2019 – Present Expert Technical Project/Product Manager, Align Technology San Jose, CA

● Led effort for a diverse range of transformation and enterprise projects in various line of business including Order to Cash, Manufacturing, Ecommerce, R&D, Finance (Billing, Invoicing, Contract management and Rev-Rec), Business Intelligence (Analytics and reporting) by overseeing all aspects of project management, task organization and delivering business goals.

● Led 100+ projects focusing business logic integration with CRM (SalesForce) for user management, order processing and with ERP systems (SAP) for finance data flow towards end to end processes.

● Led programs defining integration services to leverage machine learning extensively leveraging historical data for millions of patients, defined protocols (policies) and patient records to generate unique, customized, scalable and high quality Invisalign treatment automatically.

● Led project execution using domain knowledge and in depth technical skill aligning with company objectives and market demand, resulting in consistent on-time and on-budget project deliveries.

● Evaluated programs scope, schedule and prepared project change orders. Ensured timely all project documentation (BRD, PRD, Project Plan, SRS, Risk Assessment, UAT) delivery based on regulatory and company policies. Led project estimate review, documentation routing and approval process.

● Collaborated with users to understand their challenges with existing systems and worked on designing newly reimagined workflows that helped clinical user productivity by 25%. Key problems solved include decreasing redundancies, providing consolidated lists and actionable steps to complete clinical workflows.

● As SME (subject matter expert) mentored and collaborated with cross application teams to define solution design, architecture, dataflows, troubleshoot issues, testing and validation for new product, process enhancement, new features and improvements.

● Led solution development for roadmap products to deliver company goals and contributed to grow revenue by 15%.

● Collaborated with cross application product managers, engineers, designers, fostering a culture of collaboration and innovation, resulting in improvement in product quality and increase in team productivity enabling release of product on time..

● Established strong relationships with key stakeholders, including sales, marketing, and customer support teams, ensuring seamless product launches and post-launch support. Reporting program status reports, analytics to executives/C-level.

● Implemented Agile product development methodologies. 2008 – 2019 Sr. Manager, Align Technology San Jose, CA

● Managed team of Business Analyst, Production Support and Software Validators in different areas of expertise driving projects in dental technologies, finance and service domain.

● Led business analyst team to deliver high quality, customer driven functional requirements with defining end to end process, system design, process, performance optimization (like SEO) and dataflows which in turn generated customer satisfaction and increased revenue. Defined integration requirements across multiple systems to enable order management, data mapping and workflow.

● Managed projects team to drive tight timeline driven programs execution using Agile methodology. Managed coordination during all phases or projects including implementation, quality testing, UAT validation and post release support and training.

● Led and managed highly skilled production support in various time zones to analyze customer technical issues at code or process level with high priority, drive proper escalation and resolve problem/issue with given SLA.

● Managed product backlog, user stories and acceptance criteria for the software applications projects and features.

● Established weekly, monthly and quarterly business support review cadences for 3 lines of businesses for customer issue reduction, prioritizing customer satisfaction and reporting to the company leadership.

● Handled customer satisfaction issues analysis and reporting using BI reports. Led multiple customer satisfaction improvement projects and process enhancement projects to reduce technical debt.

● Participated in design and lead execution with the engineering team, in code reviews and documentation updates.

● Promoted 3 times in less than 5 years and given an exceptional performance award. 2003 – 2008 Software Engineer, GTSV Milpitas, CA

● Developed code for software middleware applications for various clients and debug existing software applications for bug fixing.

● Participated in implementation of new features and functionalities. Professional and Technical Skills

● Professional Expertise: Product strategy evaluation, Market research and planning, System level process evaluation, Gap analysis and enhancement, Creative and Design Product and project lifecycle management, Agile project development, Technical project management, Data security and management with data lake and datawarehouse, Global technical customer support management, Risk assessment and mitigation, Data analysis and decision-making, EHS management system framework.

● Project Delivery/ Methodology Tools: Agile/Scrum, Waterfall and Hybrid, JIRA, Confluence, Requirement Yogi, Wiki plugins-Draw.io, Lucidchart etc, Google Workspace and PLX, Microsoft Project, Planner, Data Studio, Pivot Table.

● Language, System & Tools: SaaS, EDA softwares, EDA tools, CRM (SalesForce), SAP, NetSuite, Apttus, API, Kafka, BI, DalaLake, Data warehouse, AWS, Azure, Stripe, Marketing Cloud, Google Analytics, Medalia, Requirement tools like Aligned Element, Data and process flows tools like Visio, User interface and integration tools (Axure RP, Figma, Miro. etc). Generative AI, Machine Learning, Keynote, Tableau dashboarding.

● Programming languages: C++, Java, Javascript, HTML/CSS, SQL, hardware description languages- Verilog, VHDL, FPGA. Volunteer and Additional Experiences

● Certified Scrum Master (CSM)

● Machine learning and business strategy certification 2024

● Leadership in project management certification

● As president for a NGO over the last few years raised ~5M funds to help the education of underprivileged kids. Also organized fundraising events with ~10K people in San Francisco areas, heading marketing, public relations and public speaking for the NGO.

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