Yord Namhongsa

**** *. ******** **., # *** Chicago, Illinois USA 60607 773-***-**** ad3zrt@r.postjobfree.com WWW: Bold Profile

Summary

Dedicated and organized Operations Manager with over 10+ years of experience using proven planning and support initiatives to cut costs, streamline operations and increase productivity. Decisive and resourceful team builder versed in sales, management and process improvement. Possesses in-depth industry trend knowledge and shifts to offer valuable insights on opportunities for new growth and business expansion. Skills

Supply Restocking

Order Management

Table Bussing

Table Setting

Maintenance Planning

Labor Relations

Document Control

Production

Health and Safety Compliance

Customer Service

Business Development

Workforce Training

Inventory Control

Financial Management

Cost Reduction

Communication Improvements

Customer Relationship Management (CRM)

High-Pressure Environments

Sales Presentations

Project Management Abilities

Quality Assurance and Control

Procedure Development

Problem-Solving

Interpersonal Communication

Project Management

Adobe Creative Suite (Photoshop, Illustrator,

Dreamweaver)

Team Building/Leadership

Staff Management

Operational Efficiency

Team Leadership

Performance Management

Schedule Management

Social Media Marketing

Customer Relations Specialist

Microsoft Office Suite Expert

Graphic and Media Design

Experience

OPERATIONS MANAGER 09/2017 - Current

Hifi Fitness - Chicago, IL USA

Welcomed and provided personalized customer service to 1000+ customers during gym hours. Maintained and made adjustments to a safety environment for customers and staffs. Provided having a 98% customer customer service satisfaction. Managed, operated, exceeded an exceptional gym experience. Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards. Drove revenue growth.

Possessed excellency to customers of the best experiences. Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels. Managed scheduling, training and inventory control. Delivered positive customer experiences by implementing effective quality assurance practices. Collaborated with management team on long-term strategic planning initiatives for the organization. Produced SOPs to document workplace procedures and optimize productivity through standardization. Created company handbook to document corporate policies and procedures. SERVER 07/2017 - Current

Kamehachi - Chicago, IL USA

Provided exceptional service to high volume of daily customers. Performed opening and closing duties such as setting up the dining area, restocking supplies. Ensured that each guest was served courteously, quickly, and efficiently. Provided excellent customer service to ensure satisfaction. Handled cash and credit card transactions and balanced cash drawer at the end of each shift. Worked as part of a team to keep the dining room clean and organized during busy hours. Implemented a new upselling strategy that resulted in a 20% increase in sales. Possessed good knowledge of food, wine and cocktails. Worked flexible schedule including evenings, weekends, and holidays. Greeted customers, answered questions and recommended specials to increase profits. Communicated effectively with kitchen staff regarding customer allergies or special requests. Assisted in training new servers.

Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment. Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.

Upheld high standards of sanitation in accordance with health department regulations. KITCHEN AND BATH DESIGNER 02/2015 - 09/2017

Amber Leaf Cabinetry - Chicago, IL USA

Presented finished designs to clients for approval or modifications prior to installation. Developed design plans for kitchen and bath remodeling projects, incorporating client specifications. Assisted clients in selecting colors, finishes and other aesthetic details of their kitchens or bathrooms. Addressed any customer complaints promptly and professionally. Drove profit, competition, and revenue growth.

Consulted with clients on the best use of space based on their lifestyle needs. Researched products and materials such as tile, stone, wood, laminates and hardware to create aesthetically pleasing designs.

Provided technical support regarding product selection, installation methods and troubleshooting issues. Attended trade shows and seminars regularly to stay abreast of industry trends. Incorporated sustainable design elements into all projects when possible. Maintained accurate specifications for each project. Provided information about available color palettes and helped select colors that reflected client personality and goals.

Education and Training

Illinois Institute of Art - Chicago Bachelor of Arts Graduated With Honor- Fashion Design, 06/2015

The Art Institute of Fort Lauderdale Inc - Fort Lauderdale, FL Associate of Arts Fashion Design, 06/2014

Chiang Mai University - Chiang Mai, Thailand Bachelor of Arts English Major, 01/2013

Udonpit - Udon, Thailand High School Diploma

Accomplishments

Honor roll graduate

Toast Master Public Speaking

Certifications

Certificate of Food Handler

Certificate of Allergen

Certificate of Food Safety

Certificate of Hospitality

Languages

English:

Native/ Bilingual

Thai:

Native/ Bilingual

Laos:

Native/ Bilingual

Spanish:

Professional

Activities/ Hobbies

Travel

Museum

Music

Art

Fashion

Sports

Biking

Gym

Learning languages

Design

Public Speaking

Volunterring

References

References available upon request.

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