Financial Counselor/Referral Coordinator

Work History Contact

Skills

Daysi Rashford

Efficient Medical Referral Specialist with dual responsibility as a Financial Consultant with over 15 years of experience in fast-paced healthcare industry. Expertise in medical terminology, insurance processes, ICD-10 and CPT codes. Personable Medical Referral Specialist connecting patients with suitable service providers. Proven strengths in quickly and accurately capturing all relevant information. Front Desk Administrator

Hill Orthodontic Center, Orlando, FL

Greeted visitors and customers upon arrival,

offered assistance, and answered questions to

build rapport and retention.

Screened and transferred incoming calls, took

down messages, and transmitted information and

documents to internal personnel.

Managed up to 45 to 55 patients per day in a high

volume setting.

Confirmed important personal and payment

information for compliance with security and

payment card industry standards.

Prepared and processed patient referrals and

transfer requests.

Scheduled patient appointments in respective

doctors' calendars and followed up with reminder

phone calls.

2022-05 -

Current

Referral Coordinator

Orlando Health, Orlando, FL

Cultivated and strengthened relationships with

new and existing patients

Educated patients on provided professional

recommendations on specialist for diagnostic

producers such as the following: MRI, MRA, CTS, &

Ultrasounds; based on each patients individual

needs & insurance coverage

2003-11 -

Current

Address

Orlando, FL 32822

Phone

407-***-****

E-mail

Daysirashford11@gmail.c

om

Bilingual

Accounting procedures

consultant

Patient relations

Strong communication

skills

Self-motivated

professional

Financial management

Time management

HIPPA

Medical Terminology

Insurance coding (ICD-10

and CPT)

Education

Called insurance companies to get

pre-certification and other benefits information on behalf of patients

Weighed patient need, provider availability and

insurance coverage to determine optimal

scheduling

Maintained accurate records on in-progress and

completed referrals, ensuring full data integrity

throughout process

Trained staff on referral and intake process

Composed internal memos and external

correspondence for Doctors and RNS and

reviewed all documentation to eliminate errors

Performed general office duties, including

answering multi-line phones, routing telephone

calls or messages to appropriate staff, faxing, and computer proficiency

Administrative Assistant

Dos Santos International, Orlando, FL

Performed general office duties, including

answering multi-line phones, routing telephone

calls or messages to appropriate staff and

greeting visitors

Supported efficient meetings by organizing spaces

and materials, documenting discussions and

distributing meeting notes

Providing professional recommendations on

investment opportunities on product services

based on each clients individual needs

Reconstructed accounting records from clients

cash and check receipts

1998-01 -

2003-10

Certification : Financial Advisement

POL - Altamonte Springs, FL

1992-09 -

1993-05

2004-01 - Certification: Referral Coordinator

Office administration

Problem-solving

OSHA compliance

Verifying insurance

coverage

Microsoft Word expertise

Transmitting medical

records

2004-06 Orlando Regional Medical Center - Orlando, FL Certification : CPR

American Heart Association - Orlando, FL

2020-09 -

2020-09

Certification: Health And Life Pre-Licensing

Primerica - Orlando, FL

2020-01 -

Current

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