Customer Service Accounts Receivable
Resume:
High School Diploma:
Bloomington High School
Bloomington, CA
ad3zqn@r.postjobfree.com
Whittier, California 90603
Skills
• Service Delivery Optimization
• Handling Escalations
• Account Reconciliation
• Reporting
• Bookkeeping
• Account Management
• Audit Support
• Staff Training
• Performance Reporting
• New Hire Training
• Logistics Oversight
Education And Training
Driven Customer Service Supervisor offers 10 years of expertise in sales management and office administration. Polished in strategic planning and employee relations. Adaptable and versatile professional equipped with sound judgment and performance-based management approach. Southern Glazer's Wine And Spirits - Customer Service Manager Cerritos, CA
01/2013 - 10/2023
Erika Garcia
Summary
Experience
Assisted staff with resolving complex customer issues and implementing targeted solutions.
•
Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
•
Demonstrated excellent communication skills in resolving product and consumer complaints.
•
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
•
Processed invoices, credit memos, and other documents related to accounts receivable.
•
Monitored accounts receivable report, checking for late, delinquent, or missing invoices, and payments.
•
• Maintained accurate records of accounts receivable and payable transactions. Assisted in month-end closing activities such as preparing journal entries, reconciling accounts, and creating financial reports.
•
Generated weekly aging reports to track overdue payments from clients and followed up accordingly.
•
Performed periodic reviews of existing accounts to identify potential areas of risk or improvement opportunities.
•
Collaborated closely with sales teams when evaluating new clients in order to assess their creditworthiness.
•
Reviewed financial documents submitted by customers when applying for new lines of credit.
•
Researched industry trends in order to recommend updates to company's credit management practices.
•
Negotiated repayment plans with customers in arrears or at risk of defaulting on payments.
•
Contact this candidate