JOCELYN MARTINEZ

SKILLS

• Human Resources Oversight

• Staff Management

Oracle Primavera Enterprise

Project Portfolio Management

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• Hiring and Onboarding

• Customer Service

• Team Leadership

• Workflow Optimization

• Inventory Management

• Microsoft Internet Explorer

• Microsoft Access

• Microsoft Project

• Staff Training

• Google Drive

• Operation Monitoring

• Microsoft Excel

• ADP Workforce Now

• Accounting

CERTIFICATIONS

Certified water technician,

service master- 5 years

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LANGUAGES

Self-starting Operations Manager offering high-level experience in supervision of workover and completion operations. Adept at directing work of completion consultants and completion supervisors. Successful introducing lean manufacturing to increase productivity and cut costs of completion. Well organized, attentive to detail and vigilant in achieving safety and environmental impact reduction objectives.

WORK HISTORY

June 2018 - February 2020

Dispatcher Alternative Staffing, Inc., Cicero, IL

January 2020 - January 2022

Crew Chief ServiceMaster, Chicago, IL

Planned, organized and managed work of subordinate staff to accomplish consistent work within organizational standards.

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Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.

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Received new orders, prepared documentation and

assigned personnel.

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Monitored flow of paperwork and directed information to appropriate departments.

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Facilitated communications between customers and field personnel to answer questions or resolve concerns.

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Trained all team members on key roles to maintain

flexibility.

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Set work schedule according to coverage needs and team skills.

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Maintained safety by implementing effective procedures regarding hazardous actions, materials and items.

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• Spoke to insurance to confirm coverage

• MICA

• Restore 365

• Xactimate

CONTACT

Markham, IL 60428

708-***-****

ad3zq5@r.postjobfree.com

Spanish

English

January 2022 - Current

Operations Manager ServiceMaster, Chicago, IL

Established positive and effective communication among unit staff and organization leadership, reducing

miscommunications and missed deadlines.

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Identified and resolved unauthorized, unsafe or ineffective practices.

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Set, enforced and optimized internal policies to maintain responsiveness to demands.

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Devised processes to boost long-term business success and increase profit levels.

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Trained new employees on proper protocols and customer service standards.

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• Assisted in recruiting, hiring and training of team members. Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

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Trained and guided team members to maintain high

productivity and performance metrics.

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Handled problematic customers and clients to assist lower- level employees and maintain excellent customer service.

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Interviewed and hired strong candidates for team openings, using newspapers, job boards and social media to find applicants.

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Developed and implemented high-quality work

environment as measured through employee satisfaction ratings.

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Monitored over 35 employees' day-to-day activities and made plans to rectify issues.

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EDUCATION

July 2019

Associate of Arts

Morton Colloage, Cicero, IL

June 2012

High School Diploma

Morton East, Cicero, IL

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