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Customer Service Health Care Field

Location:
South Bend, IN
Posted:
February 28, 2024

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Resume:

Tony Varda

Mishawaka, IN *****

ad3zpf@r.postjobfree.com

+1-574-***-****

Seeking a position where I can apply my significant experience in customer service and education to contribute to the focus and growth of the company's vision. Authorized to work in the US for any employer

Work Experience

Certified Orthotic Fitter

Hanger Clinic - South Bend, IN

April 2023 to January 2024

Health care professional specifically educated and trained in the provision of certain orthoses. This includes patient assessment, formulation of a treatment plan, implementation of the treatment plan, follow-up and practice and billing management.

Quarterly Inventory and weekly intake / scheduling management. Orthopedic Field Service Rep II,

Breg - Mishawaka, IN

November 2019 to December 2022

Orthotic Fitter, DME Coordinator,

DME Trainer, Inventory Management.

Billing / Intake Specialist, Claim Specialist

Educating Drs. and Patients on Products and Billing Practices. DME Floater and Educator / Trainer for over 10 orthopedic clinics in the Northern IN area. Running DME operations including account management, sales support, Inventory management, insurance claim processing, and staff training. Support technical team on measurement and fittings for equipment. Aide Territory manager on new product introductions, policy and procedure implementation and increasing revenue. Cross Functional Leadership . Have one Title but wear many hats. Medical Contractor

Kinex Medical - Mishawaka, IN

August 2016 to November 2019

Orthopedic Technician / Fitter/ Territory Manager / Scheduler / Warehouse and Inventory Manager / Data Entry

In charge of servicing the South Bend,IN Area and Michigan Area. Setting up Orthopedic, and Cold Therapy Equipment and Fitting Braces and instructing clients on how to use their Medical Equipment for their rehab/therapy. Troubleshooting Medical Equipment. Maintaining HIPAA and CHAP Guidelines. I have one job but where many hats in regards to fulfilling the duties and responsibilities of this job. Client Service Technician

Apria Healthcare

September 2015 to July 2016

Delivering and Instructing Clients on how to use and properly maintain medical equipment. Maintaining HIPAA and OSHA guidelines. Troubleshooting Medical Equipment.

Client Service Technician

Memorial Home Care

May 2014 to August 2015

In Charge of Laporte and Knox County for Memorial Home Care Delivering and Instructing Clients on how to use and properly maintain medical equipment.

Route Sales Representative

Aramark

March 2013 to October 2013

Sales, Renewing Contracts and Creating New Accounts Route Driver

Interacting with customers to obtain payment and service Maintaining Driving schedule and Driver logs

Service Associate

University of Notre Dame - Notre Dame, IN

August 2011 to March 2013

Maintenance and Cleaning, at North Dining Hall

Prepared food for catering events.

Lead Warehouse Assistant & Social Networking I.T. Management Zolman Tire Auto Service Center - Mishawaka, IN

December 2009 to September 2010

Mishawaka, IN December 2009 - September 2010

Lead Warehouse Assistant & Social Networking I.T. Management Shipping & Receiving Merchandise

Forklift Operator

Marketing

Delivery Driver

Production Trainer

Krispy Kreme Doughnuts - Mishawaka, IN

August 2004 to August 2009

Operating Production Line

Training Employees, Cashier

Route Driver

Krispy Kreme - Mishawaka, IN

March 2004 to August 2009

Interacting with customers to obtain payment, signatures and giving receipts

Loading and unloading delivery goods

Maintaining driving and scheduling records

Education

Some college

Skills

• Customer Care

• Customer Service

• Customer Support

• Product Developer

• Route Driving

• Service Technician Experience

• Delivery Driver Experience

• Food Production

• Field Service

• Shipping & Receiving

• Troubleshooting

• Warehouse Experience

• Microsoft Outlook

• Communication skills

• Documentation review

• HIPAA

• OSHA

• Completed Breg's ABC Pre Certified fitter-orthotic program as a health care professional who is specifically educated and trained in the provision of certain orthoses. (3 years)

• Digital Marketing

• Healthcare management

• HIPAA

• Training & development

• Leadership

• Customer service

• Documentation review

• Medical terminology

Certifications and Licenses

ABC Certified Orthotic Fitter COF

October 2023 to October 2026

American Board for Certification in Orthotics, Prosthetics & Pedorthics, Inc. The Fundamentals of Digital Marketing

March 2023 to March 2025

Google Certification

Digital Marketing

Patents

Hilotherapy Shoulder Wrap and Strap Assembly (#11,304,846) April 2022

Additional Information

Product Developer I have licensed one of my products I developed to a manufacturer. Chauffer's Driver's License

Customer Service



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