Customer Service Health Care Field
Resume:
Tony Varda
Mishawaka, IN *****
***************@*****.***
Seeking a position where I can apply my significant experience in customer service and education to contribute to the focus and growth of the company's vision. Authorized to work in the US for any employer
Work Experience
Certified Orthotic Fitter
Hanger Clinic - South Bend, IN
April 2023 to January 2024
Health care professional specifically educated and trained in the provision of certain orthoses. This includes patient assessment, formulation of a treatment plan, implementation of the treatment plan, follow-up and practice and billing management.
Quarterly Inventory and weekly intake / scheduling management. Orthopedic Field Service Rep II,
Breg - Mishawaka, IN
November 2019 to December 2022
Orthotic Fitter, DME Coordinator,
DME Trainer, Inventory Management.
Billing / Intake Specialist, Claim Specialist
Educating Drs. and Patients on Products and Billing Practices. DME Floater and Educator / Trainer for over 10 orthopedic clinics in the Northern IN area. Running DME operations including account management, sales support, Inventory management, insurance claim processing, and staff training. Support technical team on measurement and fittings for equipment. Aide Territory manager on new product introductions, policy and procedure implementation and increasing revenue. Cross Functional Leadership . Have one Title but wear many hats. Medical Contractor
Kinex Medical - Mishawaka, IN
August 2016 to November 2019
Orthopedic Technician / Fitter/ Territory Manager / Scheduler / Warehouse and Inventory Manager / Data Entry
In charge of servicing the South Bend,IN Area and Michigan Area. Setting up Orthopedic, and Cold Therapy Equipment and Fitting Braces and instructing clients on how to use their Medical Equipment for their rehab/therapy. Troubleshooting Medical Equipment. Maintaining HIPAA and CHAP Guidelines. I have one job but where many hats in regards to fulfilling the duties and responsibilities of this job. Client Service Technician
Apria Healthcare
September 2015 to July 2016
Delivering and Instructing Clients on how to use and properly maintain medical equipment. Maintaining HIPAA and OSHA guidelines. Troubleshooting Medical Equipment.
Client Service Technician
Memorial Home Care
May 2014 to August 2015
In Charge of Laporte and Knox County for Memorial Home Care Delivering and Instructing Clients on how to use and properly maintain medical equipment.
Route Sales Representative
Aramark
March 2013 to October 2013
Sales, Renewing Contracts and Creating New Accounts Route Driver
Interacting with customers to obtain payment and service Maintaining Driving schedule and Driver logs
Service Associate
University of Notre Dame - Notre Dame, IN
August 2011 to March 2013
Maintenance and Cleaning, at North Dining Hall
Prepared food for catering events.
Lead Warehouse Assistant & Social Networking I.T. Management Zolman Tire Auto Service Center - Mishawaka, IN
December 2009 to September 2010
Mishawaka, IN December 2009 - September 2010
Lead Warehouse Assistant & Social Networking I.T. Management Shipping & Receiving Merchandise
Forklift Operator
Marketing
Delivery Driver
Production Trainer
Krispy Kreme Doughnuts - Mishawaka, IN
August 2004 to August 2009
Operating Production Line
Training Employees, Cashier
Route Driver
Krispy Kreme - Mishawaka, IN
March 2004 to August 2009
Interacting with customers to obtain payment, signatures and giving receipts
Loading and unloading delivery goods
Maintaining driving and scheduling records
Education
Some college
Skills
• Customer Care
• Customer Service
• Customer Support
• Product Developer
• Route Driving
• Service Technician Experience
• Delivery Driver Experience
• Food Production
• Field Service
• Shipping & Receiving
• Troubleshooting
• Warehouse Experience
• Microsoft Outlook
• Communication skills
• Documentation review
• HIPAA
• OSHA
• Completed Breg's ABC Pre Certified fitter-orthotic program as a health care professional who is specifically educated and trained in the provision of certain orthoses. (3 years)
• Digital Marketing
• Healthcare management
• HIPAA
• Training & development
• Leadership
• Customer service
• Documentation review
• Medical terminology
Certifications and Licenses
ABC Certified Orthotic Fitter COF
October 2023 to October 2026
American Board for Certification in Orthotics, Prosthetics & Pedorthics, Inc. The Fundamentals of Digital Marketing
March 2023 to March 2025
Google Certification
Digital Marketing
Patents
Hilotherapy Shoulder Wrap and Strap Assembly (#11,304,846) April 2022
Additional Information
Product Developer I have licensed one of my products I developed to a manufacturer. Chauffer's Driver's License
Customer Service
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