C/V RESUME

SILVIO RAMIRO ZAVALA AGUILAR

PERSONAL INFORMATION

Position Applied for:Purser Trainee 2nd Purser officer DOB: April 23, 1993

Nationality: Nicaraguan

Passport No.: C-02571743

Home Address: Colonia unidad de propósito terminal de ruta 105, 1C. O, 25 vrs. S. Managua, Nicaragua

Home Phone: +505-****-****

Mobile Phone: +505-****-****

Skype: live:silviozaguilar

Email: ad3zpc@r.postjobfree.com

NAT/ID: 001-230493-0032X

LinkedIn: https://www.linkedin.com/in/silvio-zavala-7aaa197a/ LANGAUGES

*Spanish (native)

*English (c1)

*French (b2)

SKILLS

* Salesforce (CRM)

* Digital marketing through google workshop certification program

*Microsoft office

*WordPress

*Digital marketing

EDUCATIONAL BACKGROUND

“LA PALABRA” ELEMENTARY CHRISTIAN SCHOOL

2000 – 2006

Full elementary school enlargement.

UNAN-MANAGUA PREPARATORY SCHOOL

2018 – 2022

Full high school enlargement.

CORNERSTONE ENGLISH INSTITUTE

English for business (C1)

2011 - 2013

ALLIANCE FRANÇAISE MANAGUA

Conversational French (B2)

2013 – 2015

ILCOMP

Microsoft office intermediate package (Word, Excel, PowerPoint, OneDrives, Outlook, and Teams)

2016-2016

KEISER UNIVERSITY, LATIN AMERICAN CAMPUS

Bachelor of Science in Management Information Systems Spring 2023-Winter 2026

NUMU ACADEMY

Salesforce administrator certification program

April 2022-January 2023

GOOGLE DIGITAL WORKSHOP

The Fundamentals of Digital Marketing

April 2022-June2022

PROFESSIONAL EXPERIENCE (ON SITE)

Stream global services - sales representative

11/2012 –11/2015

Promoting the entire line of products offered by Sprint Wireless US, Scoping vendor & partner telecommunication requirements to provide a solution to meet and cope with corporate mandates. Generated sales and/or leads to grow revenue and retain customers from assigned account base and unassigned businesses in both small and medium business markets, although the first year I was entirely devoted to residential accounts both inbound and outbound.

Sitel Nicaragua SA - customer service representative 12/2015 – 2/2017

Providing customer service to the clientele of Capital One Bank US, excellent communication and customer services levels, contributing to customer retention and new vendor/sales prospects. Overachieved annual business targets by 2%, I am the expert in on-boarding customers and facilitating the account opening process remotely, I have, as potentially the first contact B2C, the key role in discovering needs and providing knowledgeable information and solutions.

Xperts Nicaragua SA – Retention Specialist

4/2017 – 4/2018

To retain unsatisfied customers for TXU Energy US, educated the clientele base regarding the benefits, features & services of their upcoming contractual renewal agreements, throughout multiple organizational technologies. First steps into the salesforce CRM, assessed clients' needs to identify most suitable plan based on energy usage while helping ensure client satisfaction and increased retention metrics.

PROFESSIONAL EXPERIENCE (FREELANCING)

J&A Homes – Real Estate Acquisitions Manager

5/2018 – 1/2020

Cold calling homeowners from NJ to make them a cash offer for their properties, gather their information and escalate them to account management. Following up on prospects, submitting leads though Podio and sending contract emails to all accounts that passed the initial stages for further verification and approval

Trailer King Builders – Sales Representative

2/2020 – 07/2021

To contact prospects about their previous quotes and discuss the closing of their food truck/trailer deals, performing various tasks through salesforce, I.e., creating new leads, updating lead information, switching to all kinds of statuses and turning leads into opportunities for further closing.

Bobtail Factoring Company

07/2021 – 12/2021

Cold calling truck drivers, freight brokers and dispatchers to offer the cheapest factoring rate in the market, processing over 200 leads a day through salesforce, leaving notes, updating an account status and following up once leads are converted to opportunities as well sending and following up on contracts processed through DocuSign.

LA Cash Offer

1/2022 – current date

Cold calling homeowners from CA to make them a cash offer for their properties, gather their information, then pass on the information to the underwriting team so that I can afterwards make second contact with the homeowner as an account manager with an offer range handy and close as many deals as possible.

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