Quality Assurance Customer Service
Resume:
DONTEA B. HUMPHREY
Hattiesburg, MS
Email: ********@*****.***
Objective To obtain a position where I can maximize my training/skills, safety
and quality assurance training, and customer services experience in a method
that will positively influence my career as well as the growth and stability of the
company
Qualifications
Knowledge of installing Air Handling Unit
Knowledge of installing compressor
Familiar with most systems Carrier,Train etc
Proficient understanding piping and brazing
Mini split installation
Knowledge of reading wire schematics
Read building blueprints
Understand and respect building codes
Work in many conditions
Proficient in all software suites
Execute LOCKOUT/TAGOUT
Excellent customer service
Excellent written and oral communication skills
Very flexible
Proficient in troubleshooting and taking advice when needed
Work Experience
Feb 2021-Dec 2022
McDonald’s Starkville HVAC
Troubleshooting, maintenance of AHU
Repair blower motors
Install compressor
Fix walk-in coolers and freezers
Other small refrigerator and freezers
Work with variety of gases
November 2019- Feb 2021
KBM Solutions, Lumberton,MS-HVAC Technician
Installation of AHU and compressors, residential and commercial
Installation of Mini Splits residential and commercial
Running and Brazing copper of different sizes in different size locations
Troubleshooting and Repairing and replacing compressors
Check amps., voltage of units, change filters, and clean compressors and units.
February 2015- present Johnson Control; Hattiesburg Unit Builder
Reading Blueprints to make sure the assembled correctly
Using hand tools and power tools to assemble metal units
Measuring out material to the 32nd measurement
Using cranes for lifting and moving materials throughout the warehouse
Bending, squatting and kneeling for long periods of time
Working with a team and communicating to make sure the project is finished
March 2014- January 2015 Arora Technology; Huntsville, Al
Etching Technician
Weight unetched Aluminum by crane weight
Use crane lift to put Aluminum Rolls on the machine
Make sure Aluminum is going through the machines properly
Balance Nitric Acid and Nitrates to the specific of the Roll
Inspect for damage or bumps
Document the roll by weight and feet per pound
Document the degrees of the salts and chemicals of each machine
January 2011-Feb 2013 Sharp Communications; Huntsville, AL
Senior Installer
Installation of lights, sirens, and antennas (coax)
Installation of seats, and partitions inside of Interceptors
Installation of digital controllers and network radios for Interceptors
Troubleshoot wire problems inside vehicle
Find solutions to reduce battery drainage on vehicle
Update software and hardware for digital cameras
Test the quality of hardware before installing
Complete sales orders
April 2010- 2011 Remington Inc.; Lonoke, AR
Level II Maintenance Technician
Facilitate daily maintenance of assigned equipment
Facilitate production of quality products
Maintaining product production according to computer requirements
Monitor timing of machines to ensure consistent production of goods
Correction of mechanical/computer issues that hinder production
April 2008- September 2009 Marshall Durbin; Hattiesburg, MS
Maintenance Technician
Providing division computer maintenance and repair
Troubleshooting maintenance problems of production equipment
Provide preventative maintenance of production equipment
Provide unscheduled repairs of production equipment
Facilitate a quality product is produced in a timely manner
August 2006-June 2007 Hattiesburg School District; Hattiesburg, MS
Computer Technician Intern
Calibration and rectification of PC malfunctions
Troubleshooting and alleviating networking issues
Updating required software
September 2002-September 2004 U. S. Navy; Norfolk, VA
Electrical Technician
Analyze and repair motherboard
Assembling new transformers
Souder clips
September 2000- September 2002 U. S. Navy; Norfolk, VA
Plane Executor
Chalk and chain planes and helicopters on flight deck
Transportation of planes to and from the hanger bay
Coordinate organization of planes on the flight deck
Education
September 2019 VTI HVAC Technician Phoenix, AZ
EPA Universal 6
R410A
OSHA 10
June 2007 Antonelli College Hattiesburg, MS
Associates Degree of Applied Business-Technical Support Networking
May 2000 Diploma: Jacksonville High School Jacksonville, AR
Awards Received
2005 Student of the Quarter
2003 Best upcoming Petty Officer of the USS George Washington CVN73
2002 Awarded Third Class Petty Officer of the USS George Washington
CVN73
References
Available upon requests
Contact this candidate