COMPETENT ACHIEVER WITH LOTS OF

ENTHUSIASM WHO CAN MOTIVATE THE

TEAM, MANAGE MULTIPLE PRIORITIES

WELL, AND PERFORM WELL UNDER

PRESSURE IN A BUSY WORKPLACE THAT

IS CONSTANTLY CHANGING. A TEAM

PLAYER AND TEAM BUILDER WITH GREAT

COORDINATION, INTERPERSONAL AND

INTELLECTUAL GROWTH, KNOWLEDGE OF

COMMUNITY RESOURCES, AND

EXPERTISE IN COUNSELING/SOCIAL

WORK STRATEGIES FOR AT-RISK AND

MARGINALIZED GROUPS, A DETERMINED

LEADER WITH STRONG

ORGANIZATIONAL AND PLANNING

ABILITIES. OPERATE WITH A STRONG

SENSE OF FOCUS, A FIRM SENSE OF

DIRECTION, TASK-ORIENTATION, AND

NONJUDGMENTAL CHARACTER TRAITS.

Shavonne

Jaquess-

Smith

Dedicated Case Manager with over 10 years of experience in providing efficient and personalized care solutions to diverse client populations. Adept at comprehensive assessments, care coordination, and resource navigation, with a strong commitment to client advocacy and well-being. Demonstrates excellent communication, problem-solving, and time-management skills, contributing to a high level of client satisfaction and successful outcomes.

CONTACT

• ad3zou@r.postjobfree.com

• 832-***-****

EDUCATION

Houston Community College

Psychology/Counseling

Houston, Tx

(In Progress)

Certified Phlebotomy Technician by the NPCE

INC Houston, TX 06/16/2017-06/16/2019

South County Technical High School High

School Diploma St. Louis, MO 05/08/1990

SKILLS

• Project Management

• Communication

• Leadership

• Critical Thinking

EXPERIENCE

Career And Recovery INC. Housing Client Service

Manager (Program Manager) 07/2022- Current

• Build a strong team through open communication and by collaborating on decision-making responsibilities with all case managers.

• Directly supervises assigned staff and acts as supervision resource for all staff.

• Oversee five programs a Housing team of twenty case managers and two lead case managers.

• Oversee and monitor the programs from start to

completion involving deadlines, milestones, and processes.

• Implement and monitor the success of new programs as well as organizing programs activities using teamwork and goal setting.

• Prepare or assist in the preparation of grant requests and funding continuation from outside funders, stakeholders, committees.

• Meets all best practices, quality management, funder, and department goals; provides high-level oversight and verification that work processes and compliance needs are met; and uses data and feedback to better work processes and outcomes.

• Completes time sheets and mileage accurately to

document time spent with clients and ensure that each grant-related activity is recorded correctly.

Career and Recovery Housing Lead Case Manager

10/2020-07/2022

• Provide direct supervision of a team of 2-4 Housing Stability Case Managers, including case conferencing,

documentation review, and discharge planning.

• Manage a caseload of 25 households and families; Coordinate the integration and delivery of case

management and supportive services to Rapid Rehousing clients.

• Maintains compliance with required reporting, data entry and quality control.

• Assists with necessary outreach and engagement activities to include clients, their families, community providers, and landlords.

• Participates in weekly staff meetings, scheduled supervision meetings, and other required meetings and/or training.

• Completes time sheets and mileage accurately to

document time spent with clients and ensure that each grant-related activity is recorded correctly.

Baker Ripley INC. Disaster Case Manager/QAQC

10/2017-03/2020

• Follow all safety protocols to protect my clients and me.

• Review data submitted by both the Housing Infrastructure section for completeness and consistency.

• Ensure case files meet program guidelines and all applicable government regulations.

• Maintained a caseload of 110 clients which entails intake eligibility, assessments, home visits, & Implementation of Recovery Plans for clients affected by Hurricane Harvey.

• Coordinate with local agencies and non-profit groups for information used to verify case files.

Neighborhood Centers INC.

Lead Disaster Case Manager 08/2008-09/2017

• Provided leadership to a team of eight to ensure program standards are met daily.

• Develops and updates Goal Plans with program

participants using a case management approach,

assisting them to set and prioritize short and long-range goals.

• Attended meetings and special events, to obtain needed information shared with the Team to provide adequate and efficient client support.

• Maintains effective working relationships with other agencies to which (and from which) participates may be referred, regular contributions to the resource

directory/database.

• Review data submitted by both the Housing Infrastructure section for completeness and consistency.

• Follow all safety protocols to protect the staff, myself, and clients.

Contact this candidate