Customer Service Representative
Resume:
Shenika Wimberly
Administrative Assistant/Customer Service Representative - Assured Storm Protection Fort Lauderdale, FL 33312
ad3zom@r.postjobfree.com
Work Experience
Customer Service Specialist
Florida Department of Children and Families - Miami, FL February 2022 to Present
Inbound telephone customer service, conducting interviews and approving applications for benefits. Customer Service Representative
City Furniture - Tamarac, FL
June 2021 to Present
Remote work at home, inbound telephone customer service. Customer Service
Willis Towers Watson - Jordan, UT
June 2020 to February 2021
Remote work from home, inbound customer service
Administrative Assistant/Customer Service Representative Assured Storm Protection - Pompano Beach, FL
May 2018 to March 2020
Inbound customer service and scheduling installation. Taking and posting payments.Telephone customer services.
Customer Service Representative
JEG & Sons - Miami, FL
August 2016 to October 2017
Inbound telephone calls and answers emails
Customer Service Rep and Mentor
Convey Health Solutions - Miramar, FL
September 2014 to October 2016
Responsibilities
Inbound Customer service representative for the Humana project. Explanation of benefits, updating doctors
information. Adding members. And explain billing and taking payments for policy holders. Also mentor and supervise a team of 15 to 20 representative.
Education
Associate in Health and Business Administration in Health and Business Administration
National School Of Technology - North Miami Beach, FL August 2000 to June 2002
High School Diploma
North Miami Senior High School - Miami, FL
1991 to 1994
Skills
• Customer service
• Administrative support
• Data entry
• Call Center
• Customer Care
• Customer Support
• Office Management
• Supervising Experience
• Microsoft Outlook
• Mentoring
• Management
• Payroll
• QuickBooks
• Event Planning
• Microsoft Powerpoint
• Financial Report Writing
• Bookkeeping
• Accounting
Languages
• English - Expert
Additional Information
Skills
Customer Service, Data Entry, Administrative Support, Executive Administrative, cash handling
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