LaShonda Watkins

C: 404-***-**** ad3znr@r.postjobfree.com

Summary

Highly motivated individual looking for a remote Customer Service Representative position. Offering exceptional problem-solving skills and a friendly demeanor to provide excellent customer support through phone, email and chat channels.

Experience

12/2022-12/2023

State Farm (Remote Position)

Claims Associate

Investigating, evaluating, negotiating, and settling claims.

Applying knowledge of policies and insurance regulations when determining coverage, liability, & damages.

Contacting customers by telephone, written correspondence and/or various electronic media.

Effectively managing work through task driven queues while multi-tasking in a fast-paced call center environment.

Supporting our customers through personalized, caring, and simple interactions.

12/2015- Current

Leasing Consultant/Assistant Management

TAM/ Essential Staffing – Atlanta, GA

Meet with prospective tenants, take them on tours of the units they are interested in and highlight the benefits of the units and property.

Prepare and execute lease documents according to property standards and regulations.

Conduct credit and background checks to qualify potential tenants.

Confirm information and references provided by potential tenants on the application.

Collect application fees and security deposits from potential tenants and monthly rental payments from existing tenants.

Coordinate any necessary property maintenance.

Inform residents of any changes to their rental agreement or upcoming events or issues associated with the property.

Collections, sending late notices, and eviction filings.

Create marketing and promotional materials to advertise vacant units on their property.

Monitor the use of community facilities and common areas including the office, pool, laundry, mail and fitness centers.

11/2015 to Current (PRN)

Administrative Assistant

Fresh Start Staffing Decatur, GA

Created and maintained spreadsheets and developed administrative and logistical reports.

Coordinated troubleshooting, maintenance and updates for office systems.

Processed financial documents including contracts, expense reports and invoices.

Created PowerPoint presentations used for business development.

Organized conference room space and materials for internal and customer meetings, took notes and distributed meeting minutes to support executive needs.

Wrote email messages, memos and business letters for management and proofread all documentation to provide error-free correspondence.

Generated shipment invoices, prepared packages and set up courier deliveries for customers.

Conducted thorough research using various media sources to obtain relevant data for staff requirements.

Coordinated project materials, including managing physical and digital files, monitoring spreadsheets and updating reports.

Maintained attendance records, taking note of staff vacation time, sick days and personal days.

9/2011- 12/2015

Administrative Assistant/ Scheduler

21st Century Pest Control

Answer phones and greet customers.

Field questions from customers and other team members.

Contact customers to set up and schedule work.

Record work and field production.

Create and send invoices.

Pay bills and help manage Accounts Payable.

Send statements and help manage Accounts Receivable.

Help prepare tax forms and paperwork.

Enter data from inventory sheets.

Reconcile account statements with charges and receipts.

12/2005- 09/2011

Patient Access Representative

Dekalb Medical

Greets patients and their caregivers and records pertinent information into a computer database.

Records insurance information and obtains pre-approval for treatment if needed.

Relays information between patients and other staff members, and provides them with updates as needed.

Prioritizes the order of care so that the most critical patients are seen first.

Keeps paper and electronic medical records, and updates these records as needed.

Provides information to insurance companies in order to assist with billing.

Assists patients during checkout, and ensures they have post-treatment instructions if required.

Refers individuals to outside agencies when unable to meet their needs.

Calculates payment information, accepts funds, and credits accounts accordingly.

Top collector month after month consecutively.

Education and Training

High School Diploma

Martin Luther King- Jr. High 2001-2005 Lithonia, GA

References Available Upon Request

Contact this candidate