PROFESSIONAL SUMMARY

U.S. Navy veteran with ** years of experience and proven knowledge of executive support, meeting planning, and workflow prioritization who can excel in a high tempo/multifaceted environment. Effectively integrates the talents and skills in a complex healthcare administrative environment for both military and civilian personnel. Experienced in using office automation systems (Word, Excel, PowerPoint), including the Microsoft Office Suite, Microsoft TEAMS, and SharePoint. Program Manager with a proven track record in establishing new process improvement initiatives to better track correspondence and administrative reports, timekeeping, and attendance of personnel. Excellent communicator and team player who will undoubtedly add value to any organization.

Active Secret-Level Clearance

CPR/AED/First Aid Certified

Core Competencies

Detail-Oriented Strategic Planning Time Management

Communication/Collaboration Training and Development Value/Result Driven

Project/Program Management Process Improvement Customer Service

PROFESSIONAL EXPERIENCE

Office Manager, 07/2023 – Current

San Antonio Foot and Ankle Center – San Antonio, Texas

Oversee and manage the day-to-day operations of the office.

Surgery scheduler

Referral coordinator

Maintain office supplies and equipment inventory.

Handle incoming and outgoing correspondence.

Prepare and distribute reports, memos, and other documents.

Assist with budgeting and fiscal management.

Hiring manager, recruiting new employees to the practice

Supervise administrative staff and provide training as needed.

Onboarding and Offboarding new employees.

Handle billing and insurance processes, ensuring accurate and timely submission of claims.

Maintain patient records and ensure compliance with privacy regulations.

Coordinate with healthcare providers, staff, and patients to ensure excellent patient care.

Assist with administrative tasks, such as answering phone calls, responding to emails.

Administrative Assistant II (Contractor), 11/2020 – 05/2022

Naval Medical Research Unit San Antonio – San Antonio, Texas

Provide executive level administration to the Director and Deputy Director.

Manage and maintain a wide variety of correspondence, reports, and files.

Manage personnel folders to ensure documents and records are updated.

Retrieve and disseminate mail, empty shred bin waste, and maintain printers/copiers and fax machine.

Update the Emergency Accountability Roster/Recall Roster and Tri-Service Research Laboratory (TSRL) Directory of over 125 personnel.

Created/manages complex calendars, two conference rooms, coordinate schedules/briefs/site visits.

Independently works through various web applications and investigate research related data.

Serve as the Recall Coordinator for Veterinary Service Department (VSD) consisting of 15 personnel.

Proficiently laisses visitors and phone calls, directing them to the appropriate place.

Orders supplies and maintains office inventory.

Provide administrative support to prepare for visitors/tours conducted by VSD.

Manage conference room calendars.

Ensure administrative and Information Technology requests/requirements are fulfilled when new employees onboard.

Assisted in process contract-related documents such as delivery receipts and option year exercise packages for VSD.

Medical Support Assistant (GS-6), 06/2016 – 07/2018

Brook Army Medical Center – San Antonio, Texas

Managed multiple schedules, providing appointments to patients needing treatment.

Provides information concerning authorized treatments available at the medical facility, laboratory, pharmacy coverage, and general hospital procedures and regulations.

Conducts registration in Center for Health Care Services (CHCS) and in local filing system.

Medical Supply Technician (GS-5), 11/2013 – 05/2015

Navy Medicine Readiness and Training Command – Camp Lejeune, North Carolina

Departmental Training Officer trained and guided 15 hospital civilian staff in proper decontamination and sterilization, along with their annual general military trainings.

Prepared the full range of instrument trays, single instruments, equipment, and specialty carts used in all patient care wards, to include intensive care areas, clinical areas and the medical center's research program.

Responsible for filling out work order requests for equipment repairs, storing clean and sterile equipment, and properly issuing equipment to the using areas.

Medical Assistant 08/2008 – 05/2010

Cascade Family Practice/Skagit Regional Clinics – Arlington, Washington

Reviewed and verified patient information by interviewing patients, recording medical history, and confirming purpose of visit.

Scheduled surgeries with the surgical center; verified times with patients; preparing charts, pre-admission and consent forms.

Kept supplies ready by inventorying stock, placing orders, and verifying receipt.

Phlebotomy, immunizations, vitals and EKG.

MILITARY CAREER

Hospital Corpsman 02/2004 – 05/2007

21st Dental Company – Kaneohe Bay, Hawaii

Departmental Training Officer for 25 Hospital Corpsmen. Responsible for ensuring a seamless transition from Dental Technicians to Hospital Corpsman.

Trained in Emergency Care with the Fleet Marine Force.

Knowledge of medical terminology, anatomy & physiology, disease processes, treatment modalities, diagnostic tests, medications, procedures as well as the principles and practices of health services

Performed a wide variety of administrative duties from maintaining files, data entry, record keeping, and patient tracking. Prepared, created, and maintained patient records for all active-duty Navy and Marines.

Assisted Administrative Officer with collection data, scheduling, and workload record maintenance.

Assisted with preparing, routing, and reconciling Government-wide Commercial Purchase Card (GCPC) and medical supply orders.

Provided keen technical support, troubleshooting and computer system updates for the command.

Assisted in clinical dentistry and prepared materials to be used in advanced dental specialties.

Provided technical and administrative support that increased mission capabilities for Navy and Marine Corps units

Student 01/2004 – 02/2004

Marine Corps Base Field Medical Service Technician – Camp Pendleton, California

Trained on tactical combat casualty care to personnel in field units serving with the Marine Corps.

Rendered first aid and emergency medical and dental treatment to unit personnel, ensured observance of field sanitary measures and preventive measures in specialized warfare.

Signalman 04/1999 – 05/2003

Training Officer implemented required General Military Trainings along with Signalman rate for 32 Sailors that led to an increase in mission readiness.

Departmental Purchasing Officer managed a $40K operational target funds of supplies needed during Ship’s underway activities, to include graphics, flags, and pennants needed for Ship’s to establish communications while out at sea. Negotiated multiple quotes with vendors.

EDUCATION

Bachelor of Science in Health Care Administration and Management

University of Phoenix – Phoenix, AZ

Medical Assistant

Everest College – Everett, WA

Hospital Corpsman

U.S. Navy

VOLUNTEER

Girls Scout Troop Leader, led 20 girls and delivered education and safety activities, 2012 – 2014

San Antonio Food Bank, devoted 10 hours to sorting and arranging food for people in need, 2018 – 2019

San Antonio Meals on Wheels, delivering over 50 meals to families in need, 2018 – 2022

Haven for Hope, dedicated 100 hours of serving the homeless, 2023

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