FM

FIORELLA MOYSE

fiorellamoyse@gmail.com 214-***-**** Dallas, TX 75231

Result-driven and customer-focused professional with 6 years of experience in customer service and marketing roles. Proven ability to deliver efficient and high quality service, resolve complex customer issues, and coordinate the activities of a customer service team. Adept at training and advising lower level representatives, with strong analytical and communication skills.

Leadership

Analytical thinking

Billing and Financial Transactions

Coordination and Organization

Customer Service

Excellence

Problem resolution

Technical skills

Multi-tasking

New hire training

MS Office, CRM Systems, Salesforce

Communication

Management

Data entry

Technical support

Call Control

Account Management

Complaint Resolution

Customer Support

Aspira Dallas, TX

Senior Customer Service Representative

12/2021 - 09/2023

Led and trained a customer service team, ensuring adherence to proper procedures for responding to customer needs

Resolved complex and sensitive customer problems, achieving high customer satisfaction

Conducted audits of customer account information, identifying issues and implementing e ective solutions

Played a key role in the resolution of escalated customer inquiries and complaints

Provided expertise in assisting customers with retirement plans and stock investments, optimizing client retention.

Displayed strong telephone etiquette, effectively handling difficult calls. Handled difficult situations with tact, diplomacy, and professionalism. Charity Advertising and Marketing

Partners Dallas, TX

Marketing Associate

09/2021 - 10/2021

Developed and implemented marketing campaigns to increase product awareness

Analyzed customer insights data, optimizing customer engagement strategies

Conducted market research to identify trends in customer behavior Aligned marketing strategies and objectives based on data-driven insights. Worked with cross-functional teams to achieve goals. Tracked communications strategies, advertising campaigns and marketing approaches to measure successes and failures.

Identified potential markets and market segments with desired customers Summary

Skills

Experience

and gaps for optimum product demand.

GC Services Jacksonville, FL

Customer service

11/2019 - 06/2021

Provided payment option setup assistance and made outbound calls to obtain account information

Delivered excellent customer service to resolve issues promptly Assisted customers with product selection, ordering, billing, returns, and technical support

Trained new hires, contributing to the reduction of process gaps. Served as a liaison between customers and internal departments to ensure successful resolution of customer issues.

Answered customer inquiries and resolved customer issues in a timely manner.

Provided technical support to customers via phone, email, and web chat. Coordinated with other supervisors, combining group efforts to achieve goals.

Steak N' Shake Jacksonville, FL

Server/Bartender

04/2019 - 11/2019

Ensured customer satisfaction and handled complaints professionally Provided leadership to restaurant sta, setting an example of excellent service

Monitored inventory levels and ordered supplies as needed. Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.

Operated POS terminals to input orders, split bills and calculate totals. Handled money transactions accurately while following company procedures for handling cash payments.

Performed opening and closing duties such as setting up the dining area, restocking supplies.

Elite Services USA Boston, MA

Concierge/Receptionist

01/2018 - 12/2018

Welcome and directed guests, providing excellent customer service Managed day-to-day front desk operations for busy rental Conducted regular inspections of lobby areas to ensure cleanliness is maintained at all times.

Maintained a professional presence at the front desk area by adhering to dress code standards.

Provided detailed information about the city's points of interest, restaurants, transportation options, and other activities. Organized packages received by mail or courier on behalf of guests while ensuring they are properly tracked.

Dunkin Donuts Swampscott, MA

Barista

04/2017 - 12/2018

Coordinated pickup and delivery of express mail and packages Greeted customers and took orders for co ee drinks and food items Prepared specialty co ee drinks and trained new baristas on company policies

Maintained a clean woke environment and assisted with catering orders. Monitored inventory levels of supplies and restocked when necessary. Operated cash registers to process customer payments. Trained new baristas on company policies and procedures regarding food handling safety standards.

Purdue University Global Indiana

Bachelor of Science in Psychology

Education and Training

12/2023

Swampscott high school Swampscott, MA

High school

06/2016

French, Creole, English

Languages

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