Customer Service, AP, AR, collections

S

Bobbie Strong

859-***-****

*********.******@*****.***

Lexington, KY 40505

WWW: Bold Profile

SKILLS

AP and AR

Collections

Data Collection

Administrative Support

Technical Support

Time Management

Written and Verbal Communication

EXPERIENCE

Disability

Lexington, KY

SSI/ Nov 2015 to Feb 2023

I was diagnosed with stage 4 breast cancer in October of 2015

With doing chemo and radiation it was the best option for me to be a stay at home mom

Collections Specialist

Lexington, KY

Green Tree/ May 2013 to Feb 2015

Created and implemented strategies to reduce delinquency rates, improve customer service and increase collections.

Reviewed delinquent accounts and contacted customers via phone, email or mail to negotiate repayment terms and payment arrangements.

Analyzed account histories, monitored payments, reconciled discrepancies and updated customer information in the database.

Maintained records of collection activities for each account, including contact attempts, payment arrangements and resolution status.

Researched customer disputes regarding billing errors or incorrect charges; resolved discrepancies with internal departments as needed.

Developed relationships with debtors to encourage timely payments while providing excellent customer service.

EDUCATION AND TRAINING

High School Diploma

Bryan Station High School

Lexington, KY

High School Diploma

American Home School Oct 2006

Lansing IL

Some College (No Degree)

BCTC

Lexington KY

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