BETTY SCHEINGOLD

Round Rock, TX *****

Home: 1-512-***-**** - Cell: 512-***-**** - ad3zng@r.postjobfree.com PROFESSIONAL SUMMARY

Reliable and committed to delivering exceptional patient service. Thoughtful and caring with strong team collaboration skills. Detail-oriented, reliable work history. Maintains poise and composure in fast-paced, high-stress environments. Motivated professional. Adds value to any organization in need of great collaboration, interpersonal and multitasking abilities. Meets tight deadlines. Hardworking and reliable with strong ability with patient care. Highly organized, proactive and punctual with team-oriented mentality.

WORK HISTORY

10/2022 to 09/2023 Client Services Coordinator/Scheduler AccentCare – Austin, TX

Conducting daily Visit Maintenance for all Personal Care Attendants in the database call in/out system for those PCA who fail to call in our out. The continuous updating of Consumer Schedules. Identifying PCAs who require daily visit maintenance for more than 3 consecutive days for continuous TRAINING on call in/out system. Staffing and TRAINING all Personal Care Attendants when assigned new consumers on EVV Call in/out process and approved task and hour. Providing coverage for those PCAs who have requested days off. Providing coverage for Consumers whose PCA has not reported to work or called in sick. Training Personal Care Attendants on Consumers Plan of Care and providing Attendant Orientation as needed. Submitting 1st start of care form to Caseworker on all new consumers for all payers. Submitting Delay in Service Initiation form to CW when unable to start by begin date on authorization Performing Attendant Orientations on PCAs who are eligible for a telephone orientation. Completing a Service Interruption form when identifying a consumer who is not being serviced (refer to Service Interruption form for reasons. Updating Consumer status. Implementing increase/decrease in hours to include new attendant orientation as assigned by the program coordination. Entering new schedules/ Updating schedules in database for new or existing consumers when a change has occurred. Identifying PCAs and calling PCAs to provide coverage Managed department call volume of 70 to 100 calls per day and coordinated department schedules to maximize coverage during peak hours. Implementing increase/decrease in hours to include new attendant orientation as assigned by the program coordinator. Entering new schedules/ Updating schedules for new or existing consumers when a change has occurred.

01/2018 to 10/2022 Patient Care Coordinator

Fresenius Medical Care NA – Austin, TX

Participating in all activities CMS, QA and collecting data for projects and publications Maintain access data base and be able to use the EMR for access Responsible for making clinic and surgery

appointments Serves as a resource on all issues• High level, specialty team - work on urgent, time sensitive cases which prevent members from hospitalization. coordinate

appointments and transportation• Excellent ability to multi-task: working requests and making outbound calls while remaining available to answer inbound calls, responding to

group chat messages, monitoring emails,

monitoring queues for reassignment of tasks and cases as well as the live monitoring of transportation• Strong written

and verbal communication skills: in real time, relay detailed information to peers, leadership and member's care team across multiple media platforms.• Initiate approvals of initial standing orders and facilitates the renewal of those standing orders in a timely

manner, as dictated by the timeframe of the prior

authorization• Maintain high level, routine communication with clinic, transportation coordinator, and Ambulant billing team to ensure all parties have the information needed to properly coordinate transportation of patient• Review details of requests received by Transportation Coordinator & ensure all data elements a represent to successfully submit & obtain order approval by payer. Performs needed outreach to pertinent parties to obtain information missing as needed.• Document details of approvals of standing orders

appropriately in systems as directed by supervisor• Collaborate with operations leadership to identify any barriers to a successful program.• Assist with various projects as assigned by direct supervisor.• Participate in all pertinent company training and development opportunities to grow and develop business knowledge, skills and leadership competencies.• Review and comply with the Code of Business Conduct and all applicable company policies and procedures, local, state and federal laws and regulations. Contact pharmacies to make sure they received the prescriptions to confirm it is correct

Contacts Insurance companies to verify patients

benefits, prior authorizations.

09/2010 to 09/2015 Case Manager Coordinator

Bismarck Transition Center – Bismarck, ND

Reviewed casework documentation for accuracy, clarity, detail and objectivity relevant to caseload. Discussed client advocacy and referral services, supporting families with education and resources. Handled

difficult case situations with tact and professionalism to maintain positive working relationships. Conducted long and

short-term program

planning to improve methods and procedures. Supervised agency staff with investigations, risk and safety decisions to create safety plans. Analyzed financial and case note data to measure team performance. Developed appropriate care plans for at-risk individuals and high-risk

families. Coordinated support services and optimized communication between healthcare workers and patients. Provided transparency to clients and support system regarding

care provisions and cost of clients to different

providers based on progress or needs.

EDUCATION

06/1990 GED

Belmont College - Reseda, CA

SKILLS

Queue Management Queues Real Time

CMS EMR Content Management System

Database

Team Management Billing Answer

Inbound Calls Operations Account

Management Metrics Detail-

Oriented Excellent Written and Verbal

Communication Skills Written and Verbal

Leadership Communication

Multitasking Punctual Self Motivated Very

Organized Highly Organized Outbound

Calls

Training Programs Documentation

Healthcare Client Services Lockout/Tagout

Safety Procedures QA

Team Building Patient Care

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