Post Job Free

Resume

Sign in

Customer Service Project Management

Location:
Las Vegas, NV
Posted:
February 28, 2024

Contact this candidate

Resume:

Alberto Cerna

**** *** ****** ** *** Vegas NV

702-***-****

ad3zn6@r.postjobfree.com

OBJECTIVE: To obtain a challenging and rewarding position, utilizing my Technical skills and experience.

SKILLS & QUALIFICATIONS

● Knowledge of basic networking and experienced with the TCP/IP protocol, IP routing, subnetting, Ethernet, LAN/WAN and VLAN.

● Experienced in common desktop operating systems such as Windows 10, 9X, ME, XP, 2000, Vista, Windows 7, Windows 8, as well as Mac OS. Comfortable with Internet Explorer, Google Chrome, Safari, Firefox and Microsoft Office Suite applications.

● 10 years experience in IT, telecommunications and networking industry. Also as a switch Technician on Nortel, Avaya, Cisco switching equipment T66 Block, JLG lift and scissor lift operator.

● years experience in the customer service field.

EDUCATION & TRAINING

January 2017 OSHA 10, San Jose, CA

September 2006 Adult ED, Las Vegas, NV

G.E.D

October 2008 Diversity class & customer Service Class The Signature, Las Vegas, NV

January 2019 Osha30 certification San Jose, CA

EMPLOYMENT HISTORY

Feb 2018 – July 2023 Parabit Systems, New York

● Project management.

● Provide on-call, on-site support to service call requests and system installations

● Perform service and installation work.

● Support and interface with customers, resellers and suppliers.

● Work independently and with a team.

● Manage and resolve issues/problems and client requests.

● Take on challenges and learn/train on latest security equipment.

● Install and service access control systems.

● Install/service MAG-locks and exit hardware

● Series and parallel wiring knowledge.

● AC/DC Power and telephone circuit troubleshooting.

● Running Cat5, Cat6, 18/2 gauge, 22/4 gauge, and 22/8 gauge wire.

● Manage and organize day to day routines as well as keep and take inventory. Sep 2015 – Feb 2018 OutSource, San Francisco, CA

● Read architectural Floor Prints

● Run fiber optic cable cat3, cat5, cat6, A/V cables, VGA cables and USB cables. ● Terminate cat3, cat5, cat6, fiber, coax RG6 single & dual, and coax RG11 single & dual. ● Lead jobs with 10 to 15 man crews.

● Assist customers with configuring IP address. Work with customers and handle work orders.

● Work with JLG lifts, scissor lift, Forklifts.

● Troubleshoot wifi and hard line networks.

● Manage projects, Inventory, and deal with management.

● Solder and terminate RS232 controller.

● Completed installations on site at residences and commercial locations. ● Installed everything from simpler security alarm systems to high-level security systems.

● Programmed installed components and activated them on site.

● Took direction from management as needed and reported all installation issues Feb 2014 – April 2015 Google, MTV

● Supervise receiving dock by making sure that the receiving processes are being followed as well as processes all incoming PO's.

● Make sure that X-ray machine is monitored and isolate dangerous goods for approval. ● perform mailroom functions, such as mail fulfillment, which includes sorting, filing, packaging, and processing shipments for delivery to multiple locations. ● filing and labeling of documents and other materials for storage and retrieval. ● Shipping and Receiving, including the movement of boxes and equipment. ● Provide Courier Service for the distribution of packages and mails on campus and offsite Jun 2011– Feb 2014 Stryker, Flower Mound, TX

● Install operating rooms for hospitals all across the country.

● Troubleshoot and install endoscopy cameras, insufflators, lighting, cameras, routers for video and audio monitoring, video monitors, control cables, audio cables, fiber optic cables and video cables in operating rooms.

● Deal with surgeons and doctors.

● Manage and run 4 man crews.

● Read and understand blue prints and floorplans.

● Manage travel and expenses.

Jan 2006 – Jun 2011 Smart City Networks, Las Vegas, NV

● Run floor work of 3 to 4 people crews.

● Run fiber optic cable cat3, cat5, cat6, A/V cables, VGA cables and USB cables. ● Terminate cat3, cat5, cat6, fiber, coax RG6 single & dual, and coax RG11 single & dual. ● Run cables through conduits. Splice fiber, Install/de-install and troubleshoot internet and telephones.

● Assist customers with configuring IP address. Work with customers and handle work orders.

● Work with JLG lift roof tops and catwalks.

● Familiar with Cisco switches and WiFi.

REFERENCES:

● Edgar Leon, Civil Engineering Project Manager, Lochsa Engineering, Las Vegas NV 702-***-****

● Delvin Leonardo, Operations Manager, Parabit Systems, New York, NY 718-***-****

● Miguel Sanchez, Operations Manager, Stryker Comm, NV 408-***-****



Contact this candidate