JEWELL B.

COOLEY

WORK HISTORY

Sedgwick Service Center Representative Remote April 2022 –

Current

• Receive and handle inbound telephone inquiries in accordance with Client and Regulatory requirements, including use of call scripts.

• Communicate persuasively with Customers to maximize sales, subject to regulatory and client requirements.

• Working collaboratively with the client Leadership Team to consistently achieve SLAs and Sales Targets.

• Respond to Customer inquiries and questions (product or service) in a confident and knowledgeable manner, including where appropriate the managing and resolving of complaints. Westlake Financial Services LLC Customer Service Representative Dallas, TX June 2021 – Novmber 2021

• Maintained a positive, empathetic, and professional attitude toward customers at all times.

• Responded promptly to customer inquiries.

• Communicated with customers through various channels.

• Acknowledged and resolved customer complaints.

• Processed orders, forms, applications, and requests.

• Created records of customer interactions, transactions, comments, and complaints.

• Communicated and coordinated with colleagues as necessary.

• Provided feedback on the efficiency of the customer service process.

• Ensured customer satisfaction and provide professional customer support

Medical Practice Solutions Medical Collector Dallas, TX June 2016 – Apr 2019

• Negotiated payment plans and made inquiries to insurance companies.

• Resolved debtor's disputes with client services.

• Answered customer questions regarding problems with their accounts.

• Provided excellent customer service to clients, customers and co- workers.

• Maintained records in an organized manner, corrected and re- billed denied claims when necessary, and performed.

• Assisted with reviews and audited complex problematic accounts.

• Verified billing information for electronic claims, hard copy billing and mailing out notices.

C O N T A C T

ad3zn1@r.postjobfree.com

214-***-****

DALLAS, TX

A B O U T M E

Highly motivated professional seeking positions in the administrative, customer service and data entry fields. Verifiable record of low absenteeism and punctuality; performs tasks with enthusiasm and efficiency Well organized with good time management habits; completes assignments in a timely and accurate manner..

SKILLS

Excellent communication and safety skills. Knowledge and experience in technology, and utility techniques. Time Management and Organization Proficient in

Microsoft Office Suite Record-Keeping

Data-Entry

Communication Interpersonal Skills Strategic

Critical Thinking Negotiation

Conflict Resolution

EDUCATION

MIddleSex HighSchool – HS Diploma

Saluda, VA -- 2010

• Analyzed and interpreted medical documents, contracts, receipts, notes, and other correspondence.

Revenue Cycle Solutions Medical Account Specialist Dallas, TX March 2015 – September 2016

• Researched paid accounts and made sure payment was made to the contract fee schedule.

• Completed adjustments required to balance the account accordingly.

• Monitored claims to research and resolve complex problems/issues.

• Maintained confidentiality of all information in accordance with HIPPA.

• Maintained daily/monthly projects on special accounts set in place by management.

• Resolved problem accounts as allocated by management.

• Communicated with other staff, contracting, payment posters, and physicians as needed.

• Reviewed correspondence from incoming faxes, mail and emails corresponding to special projects account.

Contact this candidate