DEBORAH Business Administration “Adapt to Providing WILLIAMS Streamline Operational Guidance.”

***** *. ***** **., ** 60643 Phone 773-***-****

Email:ad3zn0@r.postjobfree.com

OBJECTIVE

Resourceful professional with 31 years of experience in the medical field and a proven track record of providing quality leadership skills. Highly skilled and detailed-oriented at implementing sound business solutions to meet diverse client needs and achieve bottom-line results. Adapt to providing streamlined operational guidance and administrative support. I have developed exceptional adaptability and flexibility skills with the ability to absorb and develop professional and industry skills through self-study and professional development activities. EXPERIENCE

Delivery Associate VEHO 2021 – Present

v As a team member, I loaded and transported items for various clients and delivered them safely to their destinations.

v Self-motivated, yet able to work in a team environment, flexible, and able to multitask to meet project timing (time management skills).

v Planning routes, to included scheduling essential stops by avoiding traffic, and minimizing delays.

v End-to-End e-commerce delivery service that puts customers' experience at the center. Swabber/Collector NFL & CPS Aerotek 2022

v Properly explains the process of swabbing in a clear-cut manner. v I have collected and stored specimens according to established procedures. v Verifies patient identification, and all tests ordered, by completing all required demographic data and requisitions.

v Maintained a clean and safe work environment and accurately replenished supplies upon daily operations completion.

2

Assistant Manager Hertz 2020

v Responsible for overseeing office operations, which include meeting customers’ needs, I also managed employees and supervise store’s operations, catering to high-end clients that also work at Hertz but traveled from various locations all over the world. v As a manager, I provided support to senior management team members by building a strong relationship across different levels of the organization. Responsible for managing budgets for the framing department, scheduling staffing needs, providing training, and supporting projects through mentoring and coaching.

v Created and implemented policies and procedures, oversaw purchases and inventory, and established business plans.

v Provided management support, resolved customers' complaints, and reviewed and approved employee expense reports.

v I am supporting the achievement of location sales and margin goals. v Ensure positive customer experience making Hertz #1 in car rental company experience. v Familiarity with new vehicle technologies across all major OEM vehicle manufacturers v Achieving individual sales goals and customer service goals. v Growing sales and utilizing business sales tactics. v Maintained company standards by ensuring cars are presentable to customers. v Clean and service facilities vehicles to ensure customer satisfaction. Patient Access Representative NorthShore University Health System 2019 v Handle patients' requests over the phone for multiple medical groups/ hospital departments while applying the correct workflow and protocols. v Simultaneously collect information from patients and critical data in EPIC. v Verified patients’ insurance eligibility, informing the patients of their financial responsibility. v Promote critical initiatives for the patient access center and Northshore (i.e., online services). v Promptly adhere to strict HIPAA guidelines when speaking with patients and families. v Performed and assist in routing calls to correct administrative and clinical departments after assessing patients' needs. Supports departmental changes by demonstrating flexibility and a positive attitude in a fast-paced work environment. 3

Laborer / Manager RDH Concepts 2016

v Manage small business companies.

v Created overviews and reports of day-to-day financial operations. v Filed and archived documents on the economic situations and options of the company. v Provide high-level support to include complex and confidential functions on behalf of a department head to complete assigned tasks and projects of complex nature. v May supervise or give work directions to lower-level clerical personnel, Medical Assistant Cook County Health & Hospital Systems 2015 v Clerical duties include front office as well as back office. v Acts as a physician's secretary.

v Administer oral and injectable medications.

v Assist patients with insurance forms and claims. v Assist physicians and other providers with exams and procedures. v Call or fax prescriptions to pharmacies.

v Change dressings

v Clean and maintain instruments and medical equipment. v Collect previous health data, medical and surgical history from patients. v Handle and route office mail.

v Handle medical records.

v Helped clients in performing specialized testing such as EKGs, vision screening, and hearing tests.

v Manage specialty referrals.

v Measured patient vital signs (pulse, blood pressure, pulse, and temperature), height, and weight. v Order medical and office supplies and medications. v Perform billing tasks.

v Perform in-office lab tests.

v Schedule patients’ appointments.

v Stock exam rooms.

4

Medical Data Abstractor Addison Group 2012

v Abstracted health information for patients from paper or electronic medical charts. v Enter abstracted data into a standard data collection tool. v Assist with DRPAssist (Diabetic Recognition Program) and HSRP Assist (Heat and Stroke Recognition Program) as a community resource to support physicians in assessing their performance in the NCQA national standards and ease their efforts in achieving this standard. EDUCATION

Belhaven University, Received Bachelor of Business Administration / 2020 Brown Mackie College, Received Associates of Surgical Technology / 2011 Penn Foster Career School, Received Certificate of Pharmacy Technician / 2008 Penn Foster Career School, Received Certificate of Medical Office Assistant / 2003 Allied Business School, Received Certificate of Medical Billing / 2001 South Suburban College, Received Certificate of Nurse Aide Training / 1994 Illinois Medical Training Center, Received Certificate of EKG/Phlebotomy / 1991 Wilma Body Career School, Received Certificate of Travel Agency Training / 1990 DEMONSTRATED SKILLS

v Acute attention to detail

v Critical thinking

v Great communication skills

v Leadership

v Outstanding time-management skills

v Problem-solving

v Quick learner

Organizations:

Union Steward who obtained previous experience administering unionized grievances and resolving collective bargaining agreements with Cook County Hospital for five years.