Customer Service
Resume:
Patricia Haren
Contact
ad3zmm@r.postjobfree.com
Expertise
Salesforce
Microsoft Teams
Appointment setting
Event Planning
Front Desk
Customer Service
Restaurant Management
Food Safety
Staff Management
Record Keeping
Inventory Management
Scheduling
Catering
Other
Strong Interpersonal skills
POS operation
Microsoft Word
Telephone etiquette
Typing Skills
Education
High School Diploma
Awards
Hotel of the Year -
Hyatt Place Crocker Park January 2017
Customer Service Specialist - Dial
America March 2023 - November 2023
● Provided excellent customer service to callers in a remote work environment
● Worked with a Salesforce customer management
system
● Delivered fast customer service with strong typing and computer skill
Gallery Host - Hyatt Place Crocker Park
September 2019 - March 2020
● Took ownership of the entire guest experience
- from booking to checkout
● Worked closely with clients to accommodate
their needs and desires
● Managed operational functions of event
planning, bar, and kitchen
● Responsible for overseeing dining and
managing kitchen efficiency
● Managed guest complaints and accommodated
them to meet their satisfaction
● Team player - worked a variety of positions
when necessary
Customer Service Representative -
Kohl’s August 2014 - September 2015
● Ensured customer satisfaction and
provided professional customer
support
● Managed customer concerns and complaints
● Assisted with refunds, replacements or exchanges
● Processed orders, forms, applications, and requests
● Provided excellent customer service to callers in a remote work environment
● Worked with a Salesforce customer management
system
● Delivered fast customer service with strong typing and computer skill
Catering Coordinator - Cleveland
State University
● Took ownership of the entire guest
experience - from booking to checkout
● Worked closely with clients to
accommodate their needs and desires
● Managed operational functions of event
planning, bar, and kitchen
● Responsible for overseeing dining and
guest experience
Contact this candidate