PROFESSIONAL SUMMARY

Eager and dedicated Salesforce Administrator with 10+ years of diverse experience. Adept at optimizing Salesforce platform functionality, aligning it with business objectives, and driving operational excellence. Proven track record of ensuring data security, delivering user training, and efficiently resolving issues. A committed professional with a deep understanding of Salesforce customization, automation, and best practices, consistently contributing to organizational success through expert Salesforce administration. PROFESSIONAL EXPERIENCE

Hello Tech Los Angeles, CA (Remote) Sept 2018 to Present Salesforce Administrator

Configure and customize Salesforce Service Cloud for a team of 15,000+ users to improve user productivity

Manage all package releases, including designing, developing, documenting, and implementing test cases/plans for the fundraising and advocacy team

Monitor inbound break-fix requests, resolve or identify appropriate teams to resolve issues, and achieve a high ticket resolution rate within SLAs

Participate in a distributed development team, utilizing source control and automated build processes to reduce development time

Manage all help system data and conduct analysis to enhance customer satisfaction, help desk efficiency, and overall support team performance Evergreen Senior Management LLC Buford, GA Feb 2017 to Sept 2018 Scrum Master

Orchestrated the Scrum framework, conducting sprint planning, backlog grooming, daily scrums, sprint reviews, and retrospectives with precision and dedication

Led and facilitated sprint reviews, daily scrums, and planning meetings, cultivating full team engagement and commitment to achieving project goals

Managed the product backlog and provided unwavering support for the Scrum framework, ensuring timely monthly sprint releases

Collaborated effectively with product owners, team members, technologists, and fellow Scrum Masters to define innovative solutions and drive project progress

Pioneered Agile best practices and nurtured team cohesion, adeptly overcoming impediments and enhancing productivity

Mentored teams in Agile practices and delivered comprehensive training sessions to foster a positive Agile mindset across the organization

Applied Agile methodologies to streamline cycle times and achieve target margins, consistently delivering successful project outcomes Chewa Global Corp Peachtree Corners, GA Nov 2012 to Jan 2017 Project Manager

Initiated and developed projects, prudently managing costs while vigilantly monitoring project performance

Cultivated strong relationships with material vendors, effectively reducing costs and diversifying procurement capabilities

Met project deadlines without compromising construction quality or workplace safety

Revolutionized operational methods and streamlined accounting procedures, optimizing overall efficiency

Maintained transparent communication through precise technical writing, thoroughly documenting and disseminating critical processes

Strategically planned, designed, and scheduled phases for large-scale projects, ensuring seamless execution

EDUCATION

Diploma, Accounting, Nkumbi International College

CONTACT

678-***-****

ad3zmc@r.postjobfree.com

Metro Atlanta Area

CERTIFICATIONS

Salesforce Administrator

Scrum Master

Pega CSA

Pega CSSA

Google IT Support

Literacy and Evangelism

KNOWLEDGE, SKILLS,

& ABILITIES

Salesforce Configuration

Salesforce Customization

Data Import and Export

Reports and Dashboards

Creation

Salesforce Security and User

Management

Workflow Automation

Visualforce Page Development

Lightning Components (Aura or

LWC)

Salesforce Data Model and

Schema Design

Data Quality Management

Salesforce Integration (APIs,

REST, SOAP)

Sandboxing and Deployment

Processes

Salesforce Lightning Experience

Troubleshooting and Issue

Resolution

User Training

TOOLS

Salesforce Setup

Data Loader

Salesforce Inspector

Workbench

Trailhead

Salesforce Weekly Export

Salesforce Community

Salesforce Mobile App

Salesforce Trust Status

Tableau Developer

PHILIP PHIRI

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