Call Center Technical Support
Resume:
Keshia l Alston
PHONE:
EMAIL:
***********@*******.***
OBJECTIVE I’m seeking a rewarding position to enhance my talent with inquiring A New experience in Call Center Tech Support /Customer Support Analyst with Account Management Skills SKILLS & ABILITIES
Skilled in a Call Center
Skilled Billing Analyst
Level 1-2 Technical Support
Analytical and Critical thinker
Skilled Microsoft User
Software and Hardware Support.
Facilitations Skills
Organizational Skills
Education
SC DEPT OF EDUCATION
1996 – SC HIGH SCHOOL DIPOLMA
DRAKE BUISNESS COLLEGE Graduated 2011 –2013
Medical Technology, Medical Billing Coding
MICROSOFT OFFICE USER
Graduated
Midlands Technical College 2003-2007 Supervisory, Train the Trainer Experience
Southern Gas Company CSR 2 Riverdale Georgia 01-2023/ Present Proficient in answering calls in a High-Volume Call Center Proficient in Operating Systems via Speed pay, All Window’s Programs Including Window’s Excel utilizing PowerPoints.
Billing Analyst
Collecting Payment’s via customer’s Financial Accounts Restore also process Disconnection of Customer’s Natural Gas Services Process the Start also Stop of the activation of new services and closed Accounts. Technical support for Online access to customer’s accounts A liaison for Field Tech to search meters create tickets for workflow orders. A liaison to the Company Practicing Safety and Health Protocol’s GEICO INSURANCE AGENT CSR 2 (MULTI STATE LICENSE
10/2021–01/2023
Experience in High Volume Inbound call center
A Liaison for Providers of Department of Insurance An Liaison for Department of Motor Vehicle for all states Maintain Insurance Confidential Documents
Proficient in MS Office and data input programs used to collect insurance information. Expert in Problem-solving
Assisted customers in filing claims.
Billing Analyst
Policy underwriting
Process payment for policies
Expert in insurance policies procedures coverage prices. Educate customers assisted with recommendations based on their needs. Evaluate current insurance policies and recommend additional coverage when needed T-MOBILE ACCOUNT EXPERT with Level 1-2 TECHINCAL SUPPORT 10/2013–2021
I’m a Dual Skilled Representative
I provide level 1&2 Technical Support.
Upsell all company products also service.
I have facilitated to a team of 8 on how to use tools for Policies and Procedures to provide a comfortable experience for clients.
Promoted
Trouble Ticket Experience, Excellent Negotiable Skills I provide technical support to businesses’, consumers also Government Accounts that are experiencing technical, hardware, or software issues for all models of the wireless telecommunication. I install and configure cell phone systems.
I diagnose hardware and software faults and solve technical and applications problems over the phone. Adherence to all company policies and procedures.
I respond to caseloads inquiries.
I provide accurate and consistent information.
I report and analyze customers' information.
PROMOTED
A High-volume inbound call center Specialist
Address all complex issues including billing details. I process and assist with opening and closing customer accounts. I’m a direct link between a company and its existing and potential customers.
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