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Andrew D. Bishop

Quality Assurance Professional

ad3zm4@r.postjobfree.com • 704-***-****

https://www.linkedin.com/in/andrew-bishop-b00696a/ Huntersville, NC 28078

Quality-focused professional with extensive years of experience in software industry, expert in leading QA teams and implementing advanced testing strategies. Proficient in manual, automated, and performance testing, utilizing Agile and Scrum methodologies. Demonstrates exceptional team leadership, fostering culture of continuous improvement and innovation in testing processes. Skilled in aligning quality goals with organizational objectives, ensuring compliance and excellence in software releases. Committed to driving process enhancements and maintaining high standards in software quality across diverse platforms.

Areas of Expertise

Quality Assurance Management

Manual & Automated Testing

Agile & Scrum Methodologies

Software Development Lifecycle

Team Building & Leadership

Risk Assessment & Compliance

Cross-functional Collaboration

Quality Metrics & KPI Tracking

Test Automation Implementation

Professional Experience

T1V, Inc., Charlotte, NC 2021 – Present

Quality Assurance Manager

(50% Management, 50% Hands on testing)

Spearhead establishment and execution of formal software quality assurance process, enhancing testing efficiency and effectiveness. Lead Software Quality Assurance team, focusing on optimizing quality assurance lab for comprehensive software testing across diverse hardware platforms. Engaged in cross-functional collaboration with product, development, and operations teams for effective release management and alignment with customer needs. Tools and Technologies: JIRA, HubSpot, GitHub, Aha!, SQL, JSON, XML, QT, RabbitMQ, Janus(WebRTC), AWS, Windows, MacOS

● Reduced customer-reported software defects by over 30%, demonstrating significant improvement in product quality.

● Played key role in defining product workflows and conducting gap analysis, ensuring new features accurately met customer requirements and functioned flawlessly.

● Identified and resolved complex hardware and software configuration issues in collaboration with support team, enhancing overall system performance and reliability.

● Created and Executed Smoke Testing, Regression Testing, Functional Testing, Stress Testing, Performance testing, System Integration Testing (SIT), and User Acceptance Testing (UAT) XPO Logistics, Charlotte, NC 2015 – 2021

Lead Engineer, Technology Quality Assurance 2017 – 2021

(60% Management, 40% Hands on Testing)

Oversaw quality assurance for XPO Logistics' internal brokerage software, Freight Optimizer, including developing functional and regression testing strategies. Directed Software Quality Assurance teams across Europe and North America, managing both onshore and offshore resources for efficient delivery. Coordinated with Business Analysts and Development teams to define and implement new or updated functionalities in Freight Optimizer. Tools and Technologies: JIRA, Zephyr, LoadRunner, JMeter, Jenkins, TeamCity, Postman, SOAPUI, Swagger, SQL

(Oracle and SQL Server), GitHub, Oracle ERP, SAP ERP, JSON, XML, Rabbit MQ, Angular, .Net, C#, Selenium.

● Led implementation of robust quality assurance processes for Freight Optimizer, ensuring high-quality software delivery and efficient issue and defect management.

● Played key role in integration of functional, automation, performance, and regression QA teams, resulting in enhanced software functionality and performance.

● Instrumental in adopting Agile/Scrum methodologies throughout the Software Development Life Cycle (SDLC), enhancing team agility and responsiveness to changing requirements.

● Spearheaded automation testing using Selenium integrated with TeamCity and Jenkins, significantly improving testing efficiency and reliability.

● Implemented performance testing using LoadRunner and JMeter, ensuring the software's scalability and stability under varied load conditions.

● Created and Executed Unit Testing, Smoke Testing, Functional Testing, Regression Testing, Performance Testing, System Integration Testing (SIT), User Acceptance Testing (UAT), Automation Testing, and Data Validation. Page 2 3

Senior QA Engineer 2015 – 2017

(70% Hands on Testing, 30% Analysis and Process)

Tools and Technologies: JIRA, ALM\QualityCenter, Zephyr, SharePoint, UFT\QTP, LoadRunner, JMeter, Jenkins, TeamCity, Postman, SOAPUI, Swagger, SQL (Oracle and SQL Server), GitHub, Oracle ERP, SAP ERP, SAP Success Factors, JSON, XML, Rabbit MQ, Angular, .Net, C#.

Created and Executed Unit Testing, Smoke Testing, Functional Testing, Regression Testing, Performance Testing, System Integration Testing (SIT), User Acceptance Testing (UAT), Automation Testing, ETL, Configuration Testing, and Data Validation.

Freight Optimizer Project

● Served as high-level QA, overseeing quality assurance for various modules of Freight Optimizer. As team and company grew through acquisitions, progressed to manage QA for software from 2017-2021. Oracle/ERP Integration Project

● Involved in consolidation efforts as XPO Logistics merged and acquired other companies. Focused on integrating finance, ERP, and transport systems into a common system.

● Validated data post-ETL processes and ensuring system process integrity for newly acquired companies. SuccessFactors/One HR Project

● Engaged in integration of multiple companies into one common HR system following mergers and acquisitions.

● Played key role in validating system customizations, configurations, and data integrity, ensuring seamless integration and functionality.

● Developed and implemented proof of concept tools, significantly automating data creation processes for HRIS Quality Assurance, enhancing efficiency.

● Supported Oracle Financial Services through on-site User Verification Testing.

● Contributed to enterprise-wide process improvements in Quality Assurance, including defect process management, test case formatting, test execution, and reporting, leading to enhanced efficiency and effectiveness in QA practices. Digital Optics Corporation \ FLIR \ Avago, Charlotte, NC 2012 – 2015 Application Support Analyst

(60% Administration and Support, 20% Reporting, 20% Customization) Oversaw implementation, customization, and maintenance of enterprise software applications for manufacturing production at Charlotte micro-optics facility, including CAMSTAR MES and SYSPRO ERP systems. Managed MES server and database, including updates and customizations based on engineering requirements and shop floor needs. Implemented MES for new lens factory in Hsinchu, Taiwan, involving installation, setup, and customization to meet specific factory needs. Administered and supported custom web-based sales and shipping software, developing production and financial reports, and performing general IT support tasks, including Active Directory and server maintenance.

● Performed full MES implementation in Hsinchu, Taiwan, transitioning system to local resources post-implementation.

● Developed custom document templates using Crystal Reports, enhancing ERP system functionality for U.S., Ireland, and Taiwan sites.

● Created custom applications to support Inventory Administration, Change Management, and Document Control, utilizing C# and Visual Basic backed by SQL Server.

● Authored SQL queries for advanced reporting and statistical analysis, contributing significantly to strategic decision- making process.

Camstar Systems, Charlotte, NC 2008 – 2012

Senior QA Engineer

(50% Hands on Testing, 30% Analysis and Process, 20% Performance and Automation) Conducted comprehensive quality assessments of Camstar Manufacturing and Camstar Quality software applications. Spearheaded the development, execution, and management of test cases across multiple platforms, including regression, smoke, functional, data, installation, hardware/software integration, and documentation testing. Engaged in collaborative efforts with development team for requirement reviews and progress tracking, along with hardware integration implementation. Tools and Technologies: TFS (Azure DevOps), ALM\QualityCenter, Microsoft TestManager, SharePoint, UFT\QTP, LoadRunner, Crystal Reports, Business Objects, SQL (Oracle and SQL Server), JSON, XML, .Net, C#.

● Reported and tracked software defects, enhancing development efficiency and product quality.

● Established and managed robust testing environment using virtual servers and databases, significantly improving testing processes.

● Played key role in Load/Performance testing team, innovating automated testing scripts in LoadRunner and Microsoft Visual Studio 2010 Web Test, leading to more efficient testing cycles. Page 3 3

● Facilitated customer demonstrations in coordination with sales and services departments, demonstrating versatility and customer engagement skills.

● Resolved customer issues pertaining to new software functionalities, strengthening customer satisfaction.

● Created and Executed Smoke Testing, Functional Testing, Regression Testing, Performance Testing, System Integration Testing (SIT), User Acceptance Testing (UAT), Automation Testing, Configuration Testing, and Data Validation.

Additional Experience

Advisory QA Engineer, ENOVIA Inc. \ Dassault Systemes, Charlotte, NC Computer Consultant, Wachovia (Modis IT), Winston-Salem, NC Software Engineer, Spectra Research, Dayton, OH

Education & Credentials

Master Certificate in Software Testing Villanova University, Villanova, PA Bachelor of Science in Computer Science University of Dayton, Dayton, OH Certified Scrum Master 2016

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