Patient Care Customer Service
Resume:
Samira Abdul Razak
Orange, NJ 07050
ad3zlx@r.postjobfree.com
Professional Summary
Highly skilled phlebotomist with 1 and half years of experience in healthcare. Skilled in providing professional and competent healthcare. A level-headed health professional who remains calm and effective in extremely difficult and stressful situations with an equally strong belief in the importance of companionship and support in patient care. To continue advancement in my professional career as a Certified Phlebotomy Technician, by providing outstanding patient care.
EXPERIENCE
Fort Tryon Center for Rehabilitation and Nursing, New York City, NY – Phlebotomist March 2023 – PRESENT
• Ensured superior customer experience by addressing customer concerns, demonstrating empathy, and resolving problems on the spot.
• Managed a wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
• Scheduled appointments, registered patients, and distributed samples to laboratory departments as prescribed.
KomfoAnokye Teaching Hospital, Kumasi – Ghana, West Africa – Intern Phlebotomist March 2018 – March 2019
• Prepared specimens for analysis and established proper chronological priorities in testing.
• Quickly responded to and resolved all customer service issues in a timely manner.
• Processed clinical specimens, including from lymph nodes, spleen, and peripheral blood, for laboratory testing and archiving.
EDUCATION
TIA Technical Institute of America, NY – Certified Phlebotomy Technician January 2023 – February 2023
REFERENCE
National Performance Specialists (nps)- 866-***-**** 1717 Pennsylvania Ave. #1025
Washington D.C. 20006
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