CINDY FRANKLIN, MSIM

SOFTWARE:

Cerner Millennium: Revenue Cycle, Charge Services,Powerchart build, IVIEW build, Core build, Clinical Documentation, Security, Charge Services, DCPtools, ESH, familiar with Pharmnet, Surginet, Firstnet, Powerchart Ambulatory, Powerforms, Powerchart Maternity, BedRock, Olympus, Visual Explorer, Discern Developer, EKM editor, CCL.

PROFESSIONAL EXPERIENCE:

Charge Services Analyst August 2023 – December 2023

Legacy charge services support.

Update pricing

Troubleshoot tickets.

Cerner Charge Services April 2022 – Jan 2023

Charge Services TSA

• Perform solution-related service request investigation, incident resolution, and application maintenance.

• Perform troubleshooting investigations reviewing front-end applications by gathering information, using troubleshooting tools, shadowing end users, and testing workflows internally and externally

• Perform troubleshooting investigations via backend methods by capturing log files, querying tables, updating database fields, and updating/cycling servers

• Communicate effectively verbally and in writing to clients and internal stakeholders

• Document notes, activities, resolutions, and other knowledge articles throughout the lifecycle of an investigation

• Prioritize work based on severity and urgency balancing client and business needs

• Collaborate among and across teams to ensure issues are addressed by the appropriate individuals.

Memorial Health Care, Gulfport, MS Jun 2021 -April 2022

Charge Services Consultant

Worked with end users and charge services analyst to resolve, maintain and optimize charge services issues and projects.

PHSA BC, Canada

Charge Services Architect Sep 2018 – April 2020

Lead for integration considerations from reg/sched through the clinical side of the house to ensure proper billing requirements are met. Daily design meetings assisting clinical teams with design considerations. Review and analyze all project requests for charge capture/billing impacts.

Astria Healthcare Sep 2017 – September 2018

Revenue Cycle Lead

Revenue cycle lead for new implementation of Cerner Community Works. Advise and manage all aspects of revenue cycle for new implementation of 3 hospitals. Charge services; cdm consolidation and standardization, build design, training. Responsible for keeping Cerner on track with the expectations of Astria’s organizational vision. Also coordinating efforts of new software implementations for HR, Payroll, and Materials Management.

Alaska Native Tribal Health Consortium Mar 2017 – Sep 2017

Charge Services/Revenue Cycle Analyst

Lead Charge Services ‘remodel’ to include organizations that have joinMed a shared domain. CDM and workflow/charging standardization throughout the domain. Mentor and train the existing analysts in charge services ongoing maintenance.

CHS Sep Jan 2016 - 2017

Charge Services/Revenue Cycle Analyst

Full Revenue cycle/charge services implementation liaison between Cerner and Client. Assist with testing Charge Services build, clinical workflow and Patient Accounting integration. Research, recommend and build CHS standard Revenue cycle reconciliation training documentation for all areas from charge services analyst->department->patient accounting->corporate oversite.

Leidos/Cerner

Senior Charge Services Consultant – Sep 2016 to Jan 2016

Charge services implementation to include DCW collection, charge services build. Discuss and recommend revenue cycle solutions. Discuss design decisions. Build charge services. Train employees in charge services/revenue cycle.

Leidos/Cerner

Senior Revenue Cycle Solution Consultant – Feb 2016 to July 2016

Evaluation and cleanup of charge master. Troubleshoot and resolve. Charge services build Train on charge services functionality and integration impact. Prepare the client and the charge master for data collection worksheet updates. Discuss implementation and

Optimize current Community Works client space to include:

Training, analysis, build for rules, CSpricingtool, CStiering logic, Add ons etc.

Cumberland Aug 2015 to Jan 2016

Senior Charge Services/CDM Lead

CDM/Charge services lead for revenue cycle project.

Review current state; bill_items, activity types, pricing tool, CDM schedules, legacy interface files, CDM master from 3 hospitals to combine all three so there is a one to one match from the clinical trigger->cdm schedules->through Tier->to Patient accounting Discuss with clients the findings and how changes will optimize the use of Cerner Patient accounting to include core build, clinical build and workflow. .

Utilize CCl to pull charging audits for analysis

Munson Medical Center March 2015 – June 26th 2015

Senior Consultant – Charge services

Lead consultant for Nursing Documentation Assessment project. Audit and analyze data for trends, usage, and data quality for optimization opportunities. Interview clinical staff regarding workflow, (what works, what doesn’t) starting an iterative approach with nursing to optimize nursing documentation. Document analysis and provide technical recommendations and industry best practice.

Children’s Mercy September 2014 – March 2015

Senior Consultant – Charge services

Test code upgrade 2014.1.35 for charge services, Charge services build, test and maintain for Lab, Rad and Rehab.

Leidos Health October 2014 – March 2015

Senior Consultant

Analyze, recommend and build revenue cycle test scripts for upgrade from 2012.26 - 2012.35.

Fischer Titus (April 2014 – July 2014)

Senior Business Analyst (Franklin Consulting, LLC)

Audited current state of Powerchart in preparation for documentation build of Powerforms.

Used SQL based programming (Cerner CCL) to exact data for analysis

Documented workflow for design and built consideration for Industrial Health and Employee Health.

Built out two forms with 10 sections.

Audited current state of Charge Services prior to charge build.

Assessed charge services data flow into GL tool. Worked with accounting prior to charge build to ensure proper GL aliasing.

Built out alpha charging in CSpricingtool, and appropriate rows in CSprincingtier for Industrial Health.

Tested and trained on new documentation with clinical event charge processing workflow.

Dignity Health (June 2013 – April 2014)

Senior Business Analyst (Contract)

Acted as a liaison among stakeholders in order to elicit, analyze, communicate, and validate requirements for changes to business processes, policies, and information systems.

Supported 19 hospital Cerner systems for charge services.

Audited, assessed, recommended and built charging functionality.

Used SQL based programming (Cerner CCL) to exact data for analysis

Optimized, enhanced and maintained all charge service aspects using CSmiscsetup, CSTiermaint, CSPricingtool

Assisted clindoc team in understanding analysis needed in considering dataflow, user workflow and then building in the tools and the impact to department and organization requirements regarding charging. DCW analysis.

Used Lights on to determine charge services performance impact.

Standardize charge services aspects to meet the organizational need for all 19 hospitals

Assentation Health (April 2011 – June 2013)

Senior Consultant – Cerner (Contract)

Complied with client guidelines and practices for Cerner system support and build.

Powerchart build included: Rehabilitation orders, tasks, forms build. Orders, order details, order formats build.

Iview build, charge services, and some profit analysis.

Trained clients in charge services, optimized and updated CSTierMaint and charges in CSPricingtool.

Taught clinical analysts to use Lights on to show performance degradation in poor or incomplete build elements.

Performed significant workflow and dataflow analysis to uncover clinical documentation elements adversely affecting billing.

Designed and built data elements to support quality measure initiatives.

Used SQL based programming (Cerner CCL) to exact data for analysis

Cerner (May 2010 – April 2011)

Senior Consultant (Various Locations)

Complied with client guidelines and practices for Cerner system support and build.

Build for alpha billing and training the analyst to support charge services.

Charted format revision. Demonstrated Integration aspects between Pharmnet, Powerchart and Charge Services with the use of Lights On module.

Trained analysts on charge services build, maintenance and troubleshooting. Placed at two locations during my tenure with Morgan Hunter Healthcare with my last placement extended 8 months plus.

University of Washington Medical Center (2006 – 2012)

Senior Computer Application Specialist - Cerner

Participated in the planning, design, and build of Clinical application replacement with the ultimate goal to gain expert knowledge and provide ongoing support for the application once in place.

Designed and built data elements to support quality measure initiatives.

Assisted in the planning, design, and build of the Cerner Immunizations tab with the ultimate goal to gain expert knowledge and provide ongoing support for the application once in place. Manage clinical documentation ongoing enhancements to improve patient safety, regulatory requirements and clinician satisfaction.

Maintained and enhanced cross functional relationships and continued to offer positive feedback and encouragement

Increased overall ORCA / Cerner system knowledge.

Accomplishments:

Lead analyst for ePrescribe project

Implemented Rehabilitation content at two facilities

Successfully implemented Patient Care Documentation IVIEW at Harborview and UWMC significantly improving patient safety and the hospitals mortality rate.

Team was nationally recognized due to success: the amount of work versus the number of project members on the Patient Care Documentation project implementation in 2008

Successfully implemented the electronic Immunization functionality for both facilities increasing reliable patient care information for nursing staff

Successfully built and am supporting areas of UWMC that have been on paper and now are using electronic

Documentation with 100% acceptance and usability.

Successful working relationships with Physicians, Nurses, Directors, Clinicians and user community

Children’s Regional Medical Center (2003 – 2006)

Production Support Supervisor - Cerner

Management of Ongoing Support of Production Applications

Application Transition Support

Project Management and Team Leadership

Accomplishments:

Developed a professional, technical and functionally proficient team of 11 over the three years

Implemented a new triage model that enhanced staff ability to work efficiently on small projects while supporting the clinical applications.

Implemented and facilitated a cross functional Service Review Board that allowed the continuous work requests were understood from all aspects i.e. clinical, system, staff and prioritized adding predictably, client expectation and organizational readiness

Implemented several communication venues for the team to enhance team building through trust.

As a working supervisor I was able to assist the team with areas of challenge to bring about successful outcomes.

We successfully delivered Phase I for a single point of entry for user issues and an effective tool for issue tracking in Production Support beginning sustained, repeatable process and measureable outcomes.

Evergreen Medical Center (1999 – 2003)

Senior Systems Support Analyst – Cerner Revenue Cycle Analyst

Led the revenue cycle analysis and implementation for a successful outcome.

Project knowledge from Patient Registration to Insurance AR days went from 64 days to 20 days 3 months after implementation.

Successful member of a phenomenal team where we implemented a 16 suite application over a 12 month period of time to improve Patient care, Patient Safety, Revenue cycle, Clinician satisfaction and organizational readiness for electronic medical record.

Trained over 400 nurses on Microsoft Office suite in preparation for electronic medical record.

Complete build of Hospice documentation and revenue cycle.

EDUCATION:

M.S., Information Management, University of Washington, Seattle, WA (2009)

B.S, Computer Science, City University, Bellevue, WA (2000)

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