Sr. Salesforce Developer

Suma Kamatham

E-mail: ad3zlo@r.postjobfree.com

Phone: +314-***-****

Professional Summary:

Having 9+ years of IT industry experience, including a dedicated focus of 5+ years on the Salesforce.com CRM Platform, I have demonstrated expertise in Administration, Configuration, Implementation, and Support of Salesforce CRM using Apex Language and leveraging the Force.com Platform. Additionally, I bring 3 years of experience in developing web applications using Java/J2EE.

Experience in administration, configuration, customization, and Integration (Soap API, Rest API, and Metadata API as Call in and call-out services), and Support of Salesforce CRM and Salesforce SFA applications.

Experience in modifying Visualforce pages to support the Lightning Experience and a good understanding of lightning mode and its features.

Implemented Aura Lightning framework with applications, components, controllers, and stylesheets.

Worked on Visual Flows and Process Builder to automate workflow actions based on functional requirements.

Designed various webpages in Visual Force for functional needs and created Custom Controllers and Standard Controllers in Visual Force.

Implemented Apex Triggers, Apex Classes, and Wrapper Classes as per the custom business requirement.

Worked on Visualforce pages and have experience with CSS and JavaScript.

Utilize Health Cloud's analytics features to gain insights into patient health trends, outcomes, and overall population health. Develop and present reports to support data-driven decision-making.

Provide training to end-users and administrators on how to effectively use Health Cloud, offering ongoing support to ensure successful adoption.

Utilize task and activity features in Health Cloud to track and manage patient interactions, follow-ups, and healthcare-related activities.

Experience with Apttus CPQ to oversee design, estimating, citing, rebates, motivating forces, and recommendations on any gadget.

Experience working across various SFDC implementations that are covering Sales Cloud, Service Cloud, and Apttus CPQ.

Experience in using source control Git, Copado & Blue canvas and used Visual studio code, and Eclipse IDE

Experience in XML, JavaScript, HTML, Eclipse, and SVN.

Having experience on support projects providing solutions to Level-1, Level-2, and Level-3 tickets

Worked on Soap API and Rest API to design and support web services platform.

Created the Validation Rules, Approval Process, and workflows for automated lead routing, lead escalation, and Email Alerts.

Expert in developing User Interface (UI) applications and professional web applications using JavaScript, JSP, HTML5 /DHTML, XHTML, jQuery, CSS3, and Ajax.

Worked on Web services using REST API exclusively on obtaining the needed information using the URL approach.

Having experience with REST methods such as Put, Get, Post, and Delete .

Having experience with partner WSDL, Enterprise WSDL, and Metadata API.

Experience in MuleSoft any point API platform on designing and implementing mule APIs.

Having experience in live support activities providing solutions to end users in a Production environment.

Worked on Sales cloud such as Web-to-lead to support online lead capture, with auto-response rules.

Proficient in Configuration, Customization, and Programming with Apex API (Controllers & Triggers), Visual force Pages, and Visualforce Components using up-to-date technology & implementing new instances of Salesforce.

Defined assignment rules to route case requests to appropriate case support queues.

Implemented security and sharing rules at object, field, and record levels for users at different levels of organization created various profiles, and configured the permissions based on the organizational hierarchy.

Experience in customizing existing Visualforce to align with Salesforce’s new Lightning UI experience.

Experience working with Data Loader, import wizard, salesforce.com, and Sandbox environments.

Expertise in using Salesforce Lightning Design System (SLDS) for developing Lightning Components, Actions, Events, and Server - Side Controller

Experience in working on Field lighting service (FSL) in the service cloud and sales cloud.

Deployed code using Copado to the next environments also used back promotion feature

Worked on the designing of custom objects, custom fields, role-based page layouts, custom Tabs, custom reports, report extractions to various formats, and design of Visual Force Pages, Dashboards, and various other components as per the client and application requirements.

Worked on CRM with good exposure to sales, service, and marketing modules of CRM and a good understanding of CRM user interface architecture.

Experienced in Conga Mail Merge, Conga Composer, and Conga Conductor and in creating Conga Template and Quick Merge Links.

Experienced in Conga documents and generation process followed by DocuSign integration.

Experience with all aspects of Salesforce.com customizations, data loading, integration using Jitterbit data loader and Apex Data Loader, and Web Services (Soap and Rest).

Experienced in all phases of Software development life cycle (SDLC), quality management systems, and project life cycle processes.

Education

Master from webster university (USA).

B. Tech from AVN Institute of Technology, JNTU, Hyderabad

Certifications:

Salesforce Certified Administrator

Salesforce Certified Platform Developer – I

Salesforce Certified Platform Developer –II

Sales Cloud consultant

Service Cloud Consultant

Technical Skills

Salesforce Technologies

SalesForce.com, Force.com, Apex Language, Apex Classes/Controllers, Apex Triggers, SOQL, SOSL, Visual Force Pages/ Component, s-Control, Apex Web Services, Partner WSDL & Enterprise WSDL, Workflow and Approvals, Dashboard, Analytic Snapshots.

Salesforce Tools

Force.com IDE (Eclipse), AJAX Tool Kit, Force.com API tools (Data Loader), Force.com Explorer, Force.com Platform

ETL Tools

Data Loader, Salesforce-to-Salesforce, Apex- Explorer, Informatica.

Languages

Apex, C/C++, Java, HTML, XML, CSS, AJAX.

Database

SQL Server 2008, Oracle, MySQL.

Web

HTML, XML, CSS, JSP, JavaScript, WSDL, SOAP.

Tools

MS Office, Adobe Photoshop, MS Excel, Silverlight, Eclipse IDE.

Web Servers

IBM WebSphere 4.x/5.x, Apache Web Server, Tomcat 6.x

Professional Experience

Client: Humana, KY Aug 2022 – Present

Role: Sr. Salesforce Developer

Responsibilities:

Involved in creating a component for custom buttons that are not supported in lightning.

Created Email Templates and Mail Merge Templates and was involved in doing the mail merge for different standard and custom objects in the lightning experience.

Translated Email templates, visual force pages, and custom objects/fields using Custom labels and a translation workbench.

Involved in developing Salesforce Lightning applications using Lightning Web Components, Controllers, and Events and using custom CSS in the components.

Developed Lightning Component Framework and built Lightning web component using aura framework.

Built reusable UI/UX components with Lightning Web component framework.

Designed Lightning pages by using LWC and Lightning message service to communicate with other frameworks in lightning pages.

Experience in using Copado for deploying the code from sandbox to production.

Experienced in implementing Lightning components, Visualforce pages, Web Services, Components, Tabs, Custom Objects, Reports, Analytic Snapshots, and Dashboards to achieve complex business functionalities.

Implemented and configured Field Service Lightning (FSL), Lightning Flows.

Used Field Service Lightning (FSL) enables businesses to unite customers, connected devices, agents, dispatchers, and employees in the service field with one powerful service platform that delivers a seamless customer experience with field service.

Implemented Field Service Lightning (FSL) in Service Cloud and customize Field Service.

Maintenance of installed Managed Packages in Lightning using Apex.

Written Apex Triggers on Account contact and opportunity to automate business processes.

Written Apex Classes, Batch Classes, and Schedule classes according to the business requirement.

Written helper classes support for Apex Triggers.

Worked with SOQL, and SOSL queries with Governor Limitations to store and download the data from the Salesforce.com platform.

Handling view state errors in Visualforce pages.

Developed Visualforce pages using standard controller, Custom controller, and extension controller.

Worked on Soap API and Rest API to design and support web services platform.

Developed the batch process to load data from the external system to salesforce.

Involved in Migrating Configuration, Data between two Salesforce production Organizations.

Worked on the MuleSoft Platform to create mule flows using different connectors and transformers.

Develop REST APIs using MuleSoft to connect the Salesforce Platform.

Created API services for data integration from the legacy system to SFDC using MuleSoft ESB (Community Edition)

Responsible to commit the MuleSoft code using the bitbucket repository.

Demonstrated experience in customizing APTTUS CPQ to meet specific business requirements, including product configuration, pricing rules, quote templates, and approval workflows.

Experience in building lightning components to enhance the APTTUS CPQ user interface and user experience.

Ability to troubleshoot and resolve issues related to APTTUS CPQ configuration and functionality.

Copado enabled faster, error-free releases with continuous integration and delivery (CI/CD) technologies.

Integrated Salesforce.com to back-office systems for bi-directional data exchange using Jitterbit Data Loader that automated information exchange to the back-office Oracle databases.

Used Jitterbit Data Loader service for loading the data into Salesforce Application using CSV files.

Worked on creating conga Clause types, Clauses, Queries, Generating Solutions, and creating templates using template builder.

Created Conga documents and generation process.

Developed DocuSign integration for conga documents for E-signature.

Configured and worked on applications from the App exchange like EchoSign, Conga builder, and case age business hour app.

Experienced in Agile Methodologies, and Scrum Software Development processes.

Implemented Quote-to-Cash solution using APTTUS CPQ. Good understanding of the Apttus CPQ.

Involved in CPQ (Configure, Price& Quote) design and mapped to the Salesforce custom objects and involved in Apttus Advanced Workflow Approvals.

Environment: Apex, Visual force, Apex Classes, SOQL, Lightning Components, Field Service Lightning (FSL), Apex triggers, Lightning, Visual force, MuleSoft, Pages, Batch Apex, Copado, Schedule Apex, SOAP, REST, Jitterbit, Conga, DocuSign Workflows, and Approvals

Client: NRG Energy, St Louis, MO Mar 2021 to July 2022

Role: Salesforce Developer

Responsibilities:

Interacted with users to understand complex business requirements and documented the requirements.

Experienced in designing, developing, and data modeling of the application and ensured that they are within the Salesforce governor limits.

Created productive documents which will be used by the rest of the team to have a better understanding of the related system; Salesforce.com CRM.

Provided development, implementation, and updating focusing on Sales cloud and Service cloud.

Worked on Salesforce.com Standard Objects such as Accounts, Contacts, Opportunities, Campaigns, Cases, and solutions.

Created various Profiles, Roles, Page Layouts, and Record Types and configured the Permissions based on the Organization hierarchy requirements.

Created Page Layouts to organize fields, custom links, related lists, and other components on record pages.

Implemented various advanced fields like Pick list Fields, Master-Detail Fields, and Custom Formula Fields, and defined Field Dependencies for custom picklist fields.

Worked with Jitterbit, Copado tools, and Heroku connects to migrate data and metadata from one organization to another organization.

Extensively worked on customizing case management by creating Assignment rules, Auto response, and escalation rules and used them to direct the case to appropriate groups such as Stories and PCS Central Support.

Wrote an Apex Trigger on Contact for cross-object field update for reporting purposes.

Enhanced Apex Class and Visual Force Page to create a custom Related List, showing activities for selected contacts or clients.

Generated the quotation word document from Salesforce.com and used the feature of CPQ product.

Data migration and updates through the tool provided by Sales force.com and Copado tools.

Involved in end-to-end testing and configuration enhancement for the CPQ and CLM functionalities.

Closely worked with Salesforce.com consultants for implementing the business solutions for their client requirements, using APPTUS CPQ within the exclusively developed framework.

Experience in configuring price quotes (CPQ) with Apttus.

I configured product and pricing setup using CPQ/Product consoles, which include price ramps, Price Matrix, Price Rule sets, price list items, tiered pricing, and asset pricing.

Created CPQ process using Apttus CPQ and CL AppExchange tool in Quote.

Provide training and coaching in the use of CPQ CRM systems. Identify training and development gaps and create plans to address them.

Created technical design documents and functional design documents as per business requirements.

Worked on Sales cloud such as Web-to-lead to support online lead capture, with auto-response rules.

Developed integrations to integrate data from Salesforce.com using SFDC APIs.

Used Copado for automated testing, continuous integration, and continuous deployment.

Created Page Layouts to organize fields, custom links, related lists, and other components on record pages.

Implemented pick lists, dependent pick lists, lookup, master-detail relationships, validation, and formula fields to the custom objects.

Implemented Case Assignment Rules to direct the case to appropriate groups such as Stories and PCS Central Support.

Wrote Case Escalation Rules to escalate cases depending on the time frame and difficulty of the case issues.

Created and scheduled data synchronization tasks using Jitterbit to synchronize the data between Salesforce org and between Salesforce and other applications and databases.

Environment: Apex, Visual force, Apex Classes, Apex triggers, Visual force, Pages, Batch Apex, Schedule Apex, Workflows, and Approvals, Data Warehousing, Case Management, Copado, Automation, Sandbox testing, Jitterbit, SalesForce.com Platform,

Client: Pacific Life, Alpharetta GA. Aug 2019 – Feb 2021

Role: Salesforce Developer

Responsibilities:

Developed several Apex Classes, Triggers, and Visual Force pages and components.

Interacted with different business teams and development teams to acquire requirements and document business and technology requirements.

Designed, developed, and deployed Custom Apps, Custom Objects, Custom Fields, Custom buttons, Page layouts, Custom tabs, Components, Visual Force Pages, and Apex classes to suit the needs of the application.

Worked in Agile methodology, attending daily scrum meetings, weekly grooming meetings, and sprint review meetings.

Implemented Salesforce Lightning Components for a small set of users within the organization, developing Lightning components and server-side controllers to meet business requirements.

Created Lightning components and apps combining Lightning Design system, Lightning App Builder, and Lightning Component features.

Used field level security along with page layouts in Lightning to manage access to certain fields.

Developed Salesforce Lightning applications using Lightning Components, Controllers, and Events and used custom CSS in the components.

Developed Lightning Component Framework and built Lightning component using the aura framework.

Managed page layouts, fields, and system interface/capabilities in Lightning Component.

Good knowledge of setting up field service features according to client unique business needs and knowledge of the Field Service Lightning mobile app, how it works, and aids on-site job management to a mobile workforce.

Created Field Service Lightning Set up for multi-level service territories representing the regions where agents and technicians can work.

Tracked the location and status of product inventory, warehouses, service vehicles, and customer sites with Field Service Lightning.

Used Salesforce1 simulator during development to test if the lightning components work properly on the mobile device.

Used change-sets to deploy the code into different environments (Testing, UAT, and production).

Used Data Loader for insert, update, bulk import, or export of data from Salesforce .com sObjects, used it to read, extract, and load data from comma-separated values (CSV) files.

Created Apex methods for the lightning controller and helper methods to perform DML operations on the case records.

Worked on Test classes of various triggers and apex classes in the application to maintain a minimum of 75% code coverage.

Extensively worked with SFDC Visual Force Pages, Triggers, Validation rules, sharing rules, Assignment rules, Web services, Tabs, Custom Objects, Reports, and Dashboards.

Developed various Batch Apex classes and scheduled those using Apex Schedulable classes on an hourly basis.

Used HTTP Callout using JSON to fetch records/data from other systems and display them on the fly in the Visualforce Page each time the page opens.

Possesses working knowledge of Project Management tools – Azure DevOps, Jira.

Environment: Saleforce.com Platform, Apex, Visual Force, Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox Data Loading, Data Loader, SF Explorer, Sales Cloud, Service Cloud and Eclipse IDE Plug-in, Windows 2007.

Client: Stanley Black & Decker, Dallas. May 2018—July 2019

Role: Salesforce Developer.

Responsibilities:

Gathered requirements from various business teams and converted them into detailed technical specifications.

Interacted with various business user groups to increase user adoption and assist them in using the software.

Integrated Microsoft Outlook with Salesforce CRM for syncing email, calendar, tasks, and reminders.

Installed Salesforce App Exchange Apps, configured and maintained user security permissions in compliance with organizational needs.

Participated in training sessions provided by the Salesforce team and supported end users.

Provided user support and bug fixing activities and was also involved in the support of the post-production phase.

Developed Custom Objects, Custom Reports, and configured Analytical Snapshots for regular data dumping for business performance analysis.

Added Custom fields and Validations to new and existing objects, implementing custom functionality using Custom Controllers and Custom Extensions.

Experience in writing triggers and their test methods using SOQL for complex validations.

Created Visualforce Pages and Apex Classes.

Designed and deployed Custom tabs, Validation Rules, Approval Processes, and Auto-Response Rules for automating business logic.

Added Users, Roles, Public groups, implemented Role hierarchies, sharing rules, and record-level permissions for managing sharing access among different users.

Experience working with standard objects like Campaigns, Leads, Accounts, Contacts, Opportunities, Quotes, Activities, Dashboards, and Reports.

Added new Custom Objects, Assigned Fields, designed Page Layouts, Custom tabs, Components, and Custom Reports.

Managed routine tasks like deactivating/resetting passwords/user creation, modifying list views, and created ad hoc reports.

Designed various Email templates.

Created and deployed reports for different user profiles based on organizational needs.

Customized Dashboards to track usage for productivity and performance of business centers and their sales teams.

Extensively involved in Unit Testing using Test Methods using Force.Com utilities.

Environment: Salesforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Salesforce.com Data Loader, Reports, Workflow & Approvals, Sandbox, Eclipse IDE, windows XP.

Client: Cadence, San Jose, CA. Aug 2016 – April 2018

Role: JAVA Consultant.

Responsibilities:

Involved in software development life cycle phases like requirements gathering, analysis, design, development, and testing.

Designed, developed, and deployed various data gathering forms using HTML, CSS, JavaScript, JSP and Servlets.

Developed java scripts for all client-side validation and developed User Interface (GUI) using JSP, CSS.

Developed and configured various Custom Reports and Report Folders for different user profiles based on the needs in the organization.

Created and Implemented Micro services or REST APIS using spring boot, REST, JSON.

Used Spring JDBC in persistence layer that is capable of handling high volume transactions.

Implemented the service layer using Spring with transaction and logging interceptors.

Used Spring framework for middle tier and Spring-JDBC templates for data access.

Developed SOAP/REST based Web Services using both SOAP/WSDL and REST.

Participated in discussion with business analysts and analyzed the feasibility of the requirements.

Drew sequence diagrams and Class diagrams using UML.

Utilized Agile Methodologies to manage full life-cycle development of the project.

Implemented MVC design pattern using Spring Framework.

Environment: Java, Oracle 11g, Eclipse, Spring MVC, Web services, Micro services, Agile Methodology, SQL, PL/SQL, JSP, SOAP, Apache Tomcat, HTML, Java Script, JDBC, XML, XSLT, UML, JUnit, log4j, GIT and Maven.

Client: ERICSSON, RESTON, VIRGINIA. Feb2014 -- July 2016

Role: JAVA Developer

Responsibilities:

Played a key role in requirements gathering, analysis, design, and testing phases of the complete system.

Implemented the presentation layer using JSP, HTML, and CSS to enhance user experience.

Configured Apache Tomcat for seamless deployment of the web application.

Collaborated with business analysts to comprehend system requirements and existing functionality.

Interacted with business users to understand and streamline business processes and developed application functionality based on use case documents for various modules.

Wrote ANT Scripts for building the entire web application, ensuring a streamlined development process, and conducted unit testing using JUnit to validate the robustness of individual components.

Possessed experience in working with QlikView and Data Warehousing technologies.

Developed EJB components to encapsulate and streamline business logic.

Configured web.xml and struts-config.xml according to the Struts framework for effective application structuring.

Utilized SVN as a source control system to manage codebase and versioning.

Developed and deployed applications using WebLogic 7.x with JBuilder as the integrated development environment (IDE) tool, utilized JDBC to establish connections and perform operations on the underlying database.

Took responsibility for fixing production issues and providing ongoing support post-application deployment and designed and created various tables necessary for the project in the MySQL database.

Implemented Log4j to capture logs, including runtime exceptions and debug information, and developed the application using the Eclipse IDE.

Environment: Java, DOM, SAX, XML, JUnit, Star Team, SQL Server, Oracle, HTML, JavaScript.

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