Customer Support Front Desk

Sandra Lewis-Hall

***** ********** *****

Bowie, MD 20720

cell: 301-***-****

Email: *************@*****.***

QUALIFICATIONS:

•Great Leadership and team player skills

• Showing professionalism at all times and representing the company or organization

•Ability to prioritize and remain focused on the essence of an issue

•Excellent with customer support services

•Skilled at learning new concepts quickly while working well under pressure

EXPERIENCE:

7/14- 5/20 Emeritus (Brookdale) at Woodward Estates Senior Assisted Living Ashford/ Dunwoody,GA/Bowie, MD

Wellness Care Coordinator/Front Desk Receptionist/Supervisor

•Responsible for bi-weekly/monthly staff schedule

•Hiring staff for wellness/nursing department

•Coordinate and assist in all staff training

•Meet and greet potential clients and family members

•Assist and covered receptionist for lunch when necessary

•Update weekly Service Alignment

•Enter all incident reports in BAIRS system

•Ensure H&P, Medication list, TB, XRays, DNR and most forms are correct upon new admissions to the facility

•Ensure all face sheets are updated with correct information

•Create new charts for move ins/new admits

•Certified/Proxied to assist with medications distribution to the residents in the event we are short staffed

•Responsible for setting up new resident medical pendant alerts prior to moving in to ensure it is set up correctly to the community alert black box and all caregivers/Med Tech pagers and reset pendants

•Update dietary board to co-inside with Physicians orders as needed to pass yearly survey

•Update nutritional tracking form every month

•Coordinate weekly open interviews with family members

•Corrective Actions and write ups and presentations and handle all pharmacy issues

•Give daily 24hr report/department update every morning

•In charge of the Safety Committee

•Coordinate PCP program for new residents sign up

•Order all medical supplies as needed

•Assist in Marketing calls

•Assist with Town Hall In services

•Create schedule for all LPN', Med Techs and CNA's

•Monitor and address hours for wellness staff to control overtime

•Family Connect Calls monthly

•Complete staff evaluations

•Conduct tours as needed

7/02-7/23 Family Care of Hillandale, PC, Lithonia, GA-Hybrid/Remote

Medical Billing & Collections/Front Office Supervisor/Practice Manager

•Responsible for processing all billing claims and posting payments

•Weekly recovery calls on all past due medical bills to outstanding patients and insurance companies

•Process payments by check and credit card payments over the phone

•Attend monthly medical seminars at various sites to ensure the company is in compliance of medical guidelines

•Prepared and worked on monthly Analysis and Accounts Receivables

•Made daily collections calls to patients outstanding account balance to work out payment plans

•Send out monthly reminders and account balance statement to patients

•Processed monthly credit card payments automatically or over the phone

•Daily Input of Bank deposits in Quicken

•Managed multi-lined phones and screened phone calls when necessary

•Maintained employee’s personnel files

•Processed bi-weekly 401K in American Funds Roster

•Order supplies

•Maintained Office Policy and Procedures in reference to Meaningful Use for Electronic Medical Records and HIPPA Compliance

•Managed Office Documentation

•Updated and processed all Physicians credentials and licensing and Attestation and Meaningful Use.

•Processed Bi-weekly payroll accounting and timesheet management

•Schedule appointments for new and established patients

•Trained all new employees how to effectively serve patient s in the front as well as the back

•Trained front office staff how to check patients in a professional manner, schedule appointments, verify insurance, collect co-pays, submit referrals, and follow up on obtaining patient result from the labs and hospitals.

•Trained all new employees how to transition and utilize EMR and scanned in all reports/documents.

10/99-7/02 Diversified Account Systems Inc. Jonesboro, GA

Recovery Specialist

•Placing 150-200 collection calls per day to debtors for outstanding medical and credit card bills

•Greeted and directed visitors / customers to their destination and provided general information

•Answered multi-line telephone, routed calls, and took accurate messages

•Performed faxing, photocopying and filing duties

•Trained new hires

•Assisted supervisor with special projects

•Follow collection guidelines to ensure proper handling of accounts that fall under the FDCPA such as scheduling of calls in a timely manner and efficient manner

•Following up on debtor disputes

•Performing skip tracing procedures at least 1-2 days per week to locate debtors

•Follow up on attorney cases for future settlement on medical accounts to ensure company receives their portion of the settlement agreement as contracted

•Meeting monthly

•Meeting monthly quota of $6,500 and more to ensure monthly bonus structure

•Sorted mail, faxed, and photocopied documents for service coordinators

•Distributed incoming mail and processed outgoing mail

EDUCATION:

June 1985 Midwood High School High School Diploma Brooklyn, NY

May 1987 Kingsborough Community College Associated Degree in Medical Claims&Insurance Brooklyn, NY

May 1991 Long Island University Business Administration Brooklyn, NY

Skills:

Allscripts-EMR

Tiger/Misys

Encite

Medisoft

Medics Elite

Practice Fusion

Medical Manager

Emdeon

Gateway

Kareo

Integra

Sage

Quicken

Word

Power Point

Excel

Scanning

Reference Available Upon Request

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