Elaine

McKinzie

Customer Service Manager

Louella “Elaine” McKinzie

Dallas, Texas 75287

214-***-****

ad3zll@r.postjobfree.com

Skills

●Outstanding customer service

●Excellent written and verbal communication skills

●Computer proficient

●Operational knowledge of standard office equipment (printer/copier, fax machine, multi-line phone system)

●Experienced in data entry and Point of Sales system

●Awareness of food handling and safety requirements

●Inventory planning/management

●Effective team leader with the ability to multitask effectively in fast-paced, demanding environment

Experience

Crossmark / Retail Event Manager

JULY 2021 - PRESENT, DALLAS, TX

●Manage team responsible for introducing customers to target products and brands through product tasting events.

●Assist team with all aspects of tasting events including preparation, set-up, cooking, and customer engagement while adhering to food safety guidelines. Digital photos are taken to document success stories.

●Maintain supplies and equipment used for events, with an emphasis on products that are required to be in-stock at all times.

●Communicate with store management regarding upcoming event deliverables as well as the execution of past events.

●Assist management with preparation for client visits and audits.

●Partner with Human Resources in hiring and onboarding of new Event Specialists.

●Execute various reports including event execution reports, inventory audits, expense reports, and human resource management reports.

Sam’s Club / Merchandiser

JUNE 2020 - JULY 2021, PLANO, TX

●Manage incoming inventory by stocking merchandise, updating inventory software, and removing outdated products.

●Organize the store prior to welcoming guests each day.

Member Services Associate

AUGUST 2019 -JUNE 2020, PLANO, TX

●Assist members with returns and exchanges.

●Process membership sales, renewals, and upgrades.

●Process store credit card applications.

Kroger / Assistant Manager

MAY 2007 - AUGUST 2019, ALLEN, TX

●Acquire knowledge about retail industry and interact with clients and employees. Drive sales and financial performances in assigned area. Ensure compliance with company policies and procedures.

●File employee and associate incidents reports by keying follow up with claims division. Provide supervision development opportunities for hourly associates in assigned areas.

●Hire employees also perform associates’ annual evaluations. Responsible for preparing schedules for all associates in department. Uphold company open door policy.

Deli Manager

●Provide exceptional customer service to patrons and fulfill orders requested in person, online, and in-store kiosk. Ensure that special orders are completed prior to established deadlines (party trays, holiday meals, etc.)

●Manage an average of 10 direct reports: weekly schedules, annual performance reviews, and address employee relations concerns as needed (attendance, dress code adherence, etc.).

●Work with the team to ensure work area is kept organized and safe at all times. Continuously educate team members on food safety requirements and routinely inspect work stations to ensure all standards are met.

●Maintain inventory levels by referring to historical and projected sales data and ordering products on a daily basis. Participate in monthly department inventory.

●Partner with Store Manager to prepare for upcoming holiday traffic, store events, and executive visits. Work additional hours/shifts on a regular basis to ensure department has adequate coverage.

Key Accomplishments

●Selected to be a member of the 2011 Culture Council

●Selected to facilitate staff training for new store openings

●Consistently meets sales goals, inventory levels, and safety inspections

Plano Independent School District / Cafeteria Specialist

AUGUST 2002 - MAY 2007, PLANO, TX

●Prepared nutritious meals for students in grades K-5. Adhered to menu and food safety requirements at all times.

●Assisted with unloading and stocking incoming inventory.

Daisytek / Customer Service Representative

1996 - AUGUST 2002, ALLEN, TX

●Provided excellent customer service within a high-volume inbound/outbound call center environment.

●Assisted medium-large businesses with office supply orders throughout the US by entering requested orders and verifying accuracy of item numbers and quantities provided. Forwarded completed orders to Receiving Department for fulfillment and correspond with team to ensure that high priority orders were shipped in a timely manner.

Contact this candidate