Traci Campbell

832-***-**** ad3zkx@r.postjobfree.com San Antonio, TX 78245

www.linkedin.com/in/itraci-campbell / h ps://profile.indeed.com/p/tracic-4iwcxx5 Career Target Here

Seasoned IT professional with a robust background in Compliance, adept at implemen ng IT Service Management (ITSM) best prac ces, and proficient in delivering comprehensive hardware and so ware support and administra on. With a commitment to excellence, I am passionate about providing top-notch customer service while ac vely contribu ng to developing and maintaining a resilient Enterprise IT infrastructure. My extensive experience and exper se uniquely posi on me to navigate the dynamic intersec on of IT and Compliance, ensuring the seamless integra on of technology solu ons in alignment with regulatory standards.

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KEY SKILLS

Jira Automa on Troubleshoo ng System Administra on Mac OS Windows MDM Documenta on/Knowledge Management Network Support

PROFESSIONAL EXPERIENCE

Arrive Logis cs - San Antonio, TX Nov 2015 – Jan 2024 Apr 2023 – Jan 2024: Service Desk Technician

· Work within established troubleshoo ng guidelines and knowledge base to resolve ckets promptly and provide responsive resolu ons for support ckets.

· Collect addi onal details to coordinate with Senior Service Desk Technicians to resolve complex issues and aid in inves ga ons as needed.

· Display the ability to troubleshoot known issues to a high degree of competency. Jira administrator

· Work within Jira to ensure the correct setup of users to appropriate projects, control access, and filter requests for project changes

· Build automa on for new or exis ng projects that u lize, but are not limited to, the use of smart values, regex, API calls, custom fields, and request types to fulfill the requirements of the automa on.

· Proficient in building forms to a ach to request types as necessitated by process changes, quality of informa on standards, and enhancements to the user experience.

Facili es liaison

· Handle low-level facility requests at office loca ons, including vendor management and coordina on, priority response to power outages, plumbing, and infrastructure disrup ons.

IT infrastructure liaison

· Handle low-level IT infrastructure requests at the office loca on, including informa on gathering for system outages, basic network troubleshoo ng, and coordina ng with the IT Infrastructure team at Aus n Headquarters for any required informa on and updates.

Nov 2015 – Apr 2023: Senior Carrier Compliance Coordinator

· Promoted to Senior Compliance Coordinator in January 2020 with addi onal responsibili es added to train and mentor junior team members.

· Processed and collected up to 100 carrier onboarding packets daily, focusing on contract and insurance reviews to meet company business rules.

· Performed safety audits on prospec ve and current carriers in the network, averaging 3,000 per month.

· Worked with sales teams, carriers, and insurance agents to proac vely update mul ple third-party systems to monitor insurance coverages and expira on dates.

· Maintained internal TMS system with accurate informa on for all 90,000 ac ve company profiles.

· Verified contact and address informa on for shippers and receivers.

· Mentored and led process changes for a team of seven compliance coordinators. EDUCATION CERTIFICATION TRAININGS

North Shore Senior High School 2005

Texas State University

Aus n Community College

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