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Customer Service Project Management

Location:
Jersey City, NJ
Posted:
February 28, 2024

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Resume:

Emmanuel Sumaya

** ******** **. *** *

Jersey City, NJ 07307

551-***-**** (mobile)

Email: ad3zkl@r.postjobfree.com

EDUCATION: B.S. Mathematics Major in Computer Science,

University of St. Thomas, Philippines,

March 1991

SUMMARY:

Senior Mainframe Technical Lead Developer/programmer with more than 20 years data processing experience. Activities include project management, systems analysis, design, programming, testing, documentation, and user interface. Technical expertise centers on batch and online mainframe systems development. Industry experiences include brokerage, and banking. Systems and applications worked on include Customer Service System (CSS), Class Actions, Bankruptcies, Special Mailings, Dividends, Corporate Actions, Global Wealth Management, Gain & Loss, and Tax Reporting.

PROGRAMMING SYNOPSIS:

HARDWARE: ES9000, IBM 309x, 30xx, 370, 390, IBM PC

OPERATING SYSTEMS: OS390/MVS, MVS/XA, DOS/VSE, WINDOWS

LANGUAGES: COBOL 370, COBOL II, VS COBOL, Base SAS, EZtrieve Plus, ASSEMBLER, PL/I, CLIST, REXX

Web Technologies: XML, HTML/XHTML/DHTML, Visual Basic, VBA, VB Scripting, JavaScripting, Windows Scripting (WSH), ASP

ONLINE SYSTEMS: CICS, IMS DC

DATABASES: DB2, IMS DB, VSAM, SAS, MS Access

SOFTWARE: CICS, Rational Developer for z/OS (RDz), SAS Base, MQ WebSphere, IDCAMS, CSF (Customer Statement Formatter),

INTERTEST, FileAid, File Manager, CLIST, REXX, ChangeMan,

IOF, SDF2, MVS JCL and Utilities,

CompareX, Abend-Aid, JCLcheck, Microsoft Office, MS Word,

Excel, MS Access, MS SQL, Visio, LotusNotes, ICCF

WORK EXPERIENCE:

ConEdison, New York, NY

Feb 2016 – Oct 2023

Technical Lead Feb 2016 – Oct 2023 under eClaro International Consulting

ConEdison is a utilities company supplying electric, gas, and steam to NYC.

Customer Accounting System (CAS) under Customer/1 (also known as Customer Service System CSS). This sub-system supplies data to G/L, Meter Asset Management, MDMS, and Billing system.

Successfully led cross-functional teams in planning and executing multiple large-scale projects, ensuring adherence to scope, budget and timelines.

Drafted companywide SDLC policy which was incorporated in executive Project Management guidance

Consistently achieved on-time project completion, exceeding client expectations.

Actively participated in the design, coding, and maintenance of Advanced Metering Infrastructure (AMI) project. One of the interfaces provides data to synchronize information distributed to different meter systems.

Managed and communicated project status and action items with team members and key stakeholders

Maintained accurate documentation on infrastructure and technology assets which improved operating efficiency by 95%.

Developed and maintained programs in COBOL for new interfaces of Customer/1

Utilized SyncSort, SAS, REXX / CLIST, FTP and DB2 to build interfaces feeding data to other platforms to enhance and improve processes built for Customer/1 (CSS)

Maintained legacy programs of Customer/1 (CSS) written in COBOL, Assembler, and PL/I.

Morgan Stanley GWM, New York, NY

Associate May 2005 – Feb 2016

Analyzed, coded, and maintained batch (JCL) and online (CICS) programs in COBOL and Assembler for the Gain & Loss group, mostly related to 1099 Tax Package

Participated in data clean up in preparation to Cost-Basis mandatory reporting issued by the IRS

Created and executed project work plans and revised plans as appropriate to meet the ever changing business needs and requirements. Used formal SDLC project methodology.

Actively participated on rewriting programs aimed to increase efficiency and reduce runtime; Tax system runtime reduced from 2 day runtime down to 8 hours

Coded and maintained batch and online programs for the Tax Reporting Group

Performed various ETLs from the mainframe to PC workstation and vice verse

Generate ad hoc reports and data mining using Eztrieve and SAS

Developed stored procedures for front-end trading subsystem

Utilized MQ Websphere to efficiently process sales versus purchase transactions

Wachovia Securities, LLC (formerly Prudential Securities Inc.), New York, NY

Associate May 1995 – April 2005

Managed and maintained Class Actions, Bankruptcies, & Special Mailing’s (CABS) batch and online system. Actively participated in the software development life-cycle (SDLC)

Coded and maintained batch and online programs for Corporate Actions Group, mostly for the Dividends System

Generate supporting documentation and ad hoc reports using SAS for managers and users.

Transferred files from mainframe to PC (and vice versa) to load in an Excel spreadsheet files and MS Access databases.

Assisted supervisors and managers in analyzing, researching, debugging, and resolving issues/queries related to dividend processing.

Modified CICS-Middleware-ASP program for the Dividends System that provide web-based management report for the Corporate Actions group; the CICS program combines and generates XML data (metadata) which are processed using an XSLT and ASP

Utilized File-Aid to produce XML data by providing COBOL layout and the input dataset to be downloaded

Transferred files from the mainframe to the PC and vice versa, and Wachovia’s mainframe to ADP’s mainframe using File Transfer Protocol (FTP).

Designed, coded, and implemented an automated mass dissemination of notices and other pertinent information to domestic and international brokers via email, thereby reducing printing and mailing costs

Enhanced online user interface to produce varying letters to clients and financial advisors

Replaced manual process of faxing the notices to different branches by implementing interface to Enterprise Tracking System to inform financial advisors about EuroClear notices received from London

Developed VB program, implemented, and maintained a subsystem that enabled users to upload any document from workstations and mass print from the mainframe “on demand”, thus significantly reducing the printing costs

Provided off-hour and weekend production support in office and at home, allowing overnight systems to complete with a minimum of interruption

Analysis and Design.

Gathered user requirements by communicating to user managers and would be end-users of the system

Provided project definition documents that contain overview of the project, development approach, deliverables, time frame, user interfaces, and risks assessments

Produced dataflow diagrams and other system documentations for CABS users

Created customized client statements/notifications for clients who may or may not want to join Class Actions, Litigations, and special mailings

Environment: ES9000, OS/MVS, TSO/ISPF, COBOL, CICS, CSF, VSAM, JCL, SAS, HTML, VB Script, Windows Script, CHANGEMAN, INTERTEST ABEND-AID, SDF2, DB2

Leverage Technologists, Manila, Philippines

1994 - 1994

Analyst/programmer Consultant

Coded and tested programs using Automated Teller Machines (ATMs)

Coded batch and online programs for the Automated Debit System of Far East Bank, Philippines

Environment: IBM 3090, OS/MVS, TSO/ISPF, COBOL, CICS, VSAM, JCL

Sarte, Teodoro, & Associates, Manila, Philippines

1992 - 1994

Senior Programmer Analyst

Performed tasks as Phase Manager on a DOS/VSE to MVS/XA conversion for Dao Heng Bank, Hong Kong; project completed ahead of schedule

Supervised team of programmers to adhere system protocols and standards

Coordinated technical personnel in Dao Heng Bank to procure resources for conversion/reengineering project

Actively participated in setting standards to transform DOS/VSE JCLs to MVS/XA JCLs, COBOL to COBOL II programs in both batch and online systems, Assembler programs and other essential CICS system specifics that are operating system dependent

Helped resolve technical issues encountered during conversion

Involved in recoding IMS DB & DC PL/I programs to conform standards for Sidmar System, Belgium

Performed extensive system and unit testing to ensure PL/I programs were properly reengineered under specified system norms

Environment: ES9000, COBOL, PL/I, ASSEMBLER, CICS, VSAM, JCL, MVS/XA,

DOS/VSE, ICCF, SDF2, TSO/ISPF, CLIST/REXX, IMS DB, IMS DC, DL/I

Matthias Computer Systems, Ltd., Manila, Philippines

1991 - 1992

Head Programmer

Analyzed, designed, coded, and maintained automated payroll system for the American Wires & Cables, Philippines

Supervised team of programmers in solving issues encountered at any phase of SLDC to ensure project finished on time

Environment: Dbase, Clipper, FoxPro



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