DeJane Vera

Barback/ Server

*** ********* ***.

New York, NY 10027

347-***-****

ad3zkj@r.postjobfree.com

EDUCATION

Aug 2012-

June 2016

Jaqueline Kennedy Onassis High School: International Business and Hospitality

Completed courses in chemistry, psychology, technology, multi-media productions (advertising), French, hospitality, and international business. PROFESSIONAL

EXPERIENCE

Sep 2023-

Present

Barback- Amerivents

• Collected, washed, and restocked barware for repeated use

• Monitored bar area for intoxicated guests and enforced responsible drinking policies.

• Assisted in stocking bar for future events

• Opening by setting up glassware, restocking supplies, preparing garnishes, and pre-batching cocktails

• Provided and replenished beverage stock and supplies

• Completed opening and closing duties according to establishment checklist

• Monitored quality control standards for food items served at the bar such as appetizers and entrees

• Maintained cleanliness of bar area, including washing glasses, wiping counters, and sweeping floors

• Prep garnishes to accompany drinks as requested

Aug 2023-

Present

Server Assistant (Fine Dining/ Nightlife)- Hornblower by City Cruises

• Delivered food items to customers in a timely and accurate manner.

• Assisted servers and bartenders with orders and refilling drinks

• Performed task to keep common areas and dining areas presentable throughout the day

• Bussed and used and unneeded dishes and glassware from guest tables.

• Collaborated with team members on various tasks throughout the day to get work done in a timely manner.

• Followed health code regulations to ensure the safety of customers and staff members alike.

• Scraped and placed dirty dishes and tableware in accurate bussers to carry to galley (boat term for kitchen) for cleaning

• Continuously monitored all dining, dancefloor, and deck areas for potential issues or hazards that can arise.

• Trained new employees in restaurant procedures including customer service techniques.

Mar 2023 -

July 2023

Hostess Manager

• Run food

• Handle/ prep To – Go orders

• Bussed tables

• Seat guest(s)

• Serve/ take orders to/ from guests

• Processed payments from guests using POS system

• Maintained record of reservations, seating arrangements, and wait times.

• Collaborated with kitchen staff to ensure food order were delivered accurately and on-time

• Uber eats, Grubhub, and Door Dash to go delivery/ pick up system

• Ensured compliance with health codes, safety standards, and other regulations.

• Provided support to the FOH staff during peak hours to ensure timely service

• Monitored establishment music playlist during operation hours to keep music professional in a positive upbeat vibe to keep guests happy.

• Created daily floor plans to optimize seating capacity while accommodating special requests.

Sep 2022 -

Dec 2022

Line Cook/ Cashier/ Dishwasher/ Prep Cook – Just Salads

• Provided efficient and courteous service to customers

• Operated cash register and accurately processed payments, returns, and exchanges.

• Performed opening and closing procedures, such as counting cash register, restocking, cleaning, count money, balancing registers, and reconciling discrepancies.

• Supported other departments within the store by providing assistance when needed.

• Provided customers with product information and responded to inquiries courteously and promptly.

• Maintained cash accuracy by working with supervisor to correct deficiencies.

• Utilized problem solving skills to effectively handle difficult situations

• Monitor food waste

• Build and maintain positive working relationships with co- workers

• Developed strong customer relationships to support satisfaction and loyalty.

• Followed safety standards for handling hazardous materials such as chemicals for cleaning products.

• Resolved customer complaints professionally in accordance with company policy.

• Maintained inventory and store visual presentation to meet customer needs.

• Maintained cleanliness of the checkout area by cleaning counter, shelves, and windows.

• Ensured compliance with all company policies related to cash handling procedures.

• Assisted with training and mentoring new team members.

• Identified fraudulent activities such as counterfeit currency and stolen credit cards.

• Enforced store safety and cleanliness standards, reducing hazards.

• Cross-trained colleagues on proper use of POS systems for efficient check out times.

• Managed large amount of cash accurately during busy hours in a fast- paced environment.

• Greeted and informed customers of products, fostering positive store experiences.

• Stock shelves with merchandise when needed

SKILLS &

ABILITIES

• Ice Restocking

• Hospitality Management

• Suggestive Selling

• Customer Deliveries

• Mobile delivery/ pick up to- go specialist

• Safety and Sanitation Standards

• Order Accuracy

• Table Setting Arrangements

• Cash Handling

• Food Preparation and Safety

• Dining Customer Service

Certifications &

Licenses

Driver's License – exp. 09/16/2025

Food Handler Certification – exp. 10/2026

Contact this candidate