Internal Medicine Customer Care
Resume:
GLORIA AYETEY
E-mail: *******@*****.***
Phone: +1-227-***-****
Address: *** ******** ** ************, ** 20877
PERSONAL PROFILE
A well-educated and proactive lady with a proven record of accomplishment of excellent customer care service and dedicated to working to improve the ethos of my organization as well give off my best in a good and challenging work environment. My key skills are:
Excellent interpersonal relationships
Leadership
Result-oriented
Intellectual awareness
EDUCATIONAL BACKGROUND
Montgomery College Rockville Maryland, U.S.A June, 2001 – April, 2003
Prerequisites for Information Systems
St Monica’s Secondary School, Advanced Level Certificate September, 1993 - 1995
Technology Secondary School, Ordinary Level Certificate September, 1987 – 1992
SPECIFIC TRAINING
Leadership training
Head of Medical Insurance Billing & Submission of Claims Dept for
Rockville Internal Medicine Group, Rockville, MD April, 2007
Adventist Rehabilitation, Gaithersburg, MD April,2006
Georgetown University Hosp, Washington June, 2003
Time slips and Quick books Data Entry for Lawyers @
Sprenger & Lang P.L.L.C, N.W, DC July, 2001
I.T Training (Microsoft Word, Excel, PowerPoint, Coral draw, Internet)
Montgomery College, Rockville Campus July, 2001
Trained for software EPIC, nextgen and EMR.
CAREER HISTORY
Rockville Internal Medicine Group, is a leading privately owned medical practice with over 30 physicians located in the Rockville Potomac area of Maryland, serving the DC area as a whole. Founded in 1952 the practice is one of the premier medical practices in the state of Maryland. As a multi-specialty group with a strong emphasis on primary care RIMG has succeeded in many performance based arrangements with various Insurance companies all over the U.S. as well as some international insurance companies.
Customer Experience In Connection with Medical Billing & Submission of Claims for Patients. March, 2007 – Feb, 2012 until I moved to Ghana
Key Responsibilities:
Customer Service
Welcoming new patients and maintaining updated billing insurance accounts online with Net gen
Briefing out and in patients on new medical specialists who continue to join the practice and how best their insurances can be applied to such visits to keep their out of pocket payments to a minimum.
Providing support in connection to billing both at the call center and to walk-in patients at the counter
Solving general accounts queries and activating new and existing patient accounts
Supervising the front office and ensuring discipline for front office activities
Billing & Payment Control
Preparing duplicate copies of invoices for potential and existing in and out patients
Making sure patients come in with referrals from primary or referring doctors if required by their insurance options chosen.
Ensuring most patient accounts are kept at a balance of zero.
Conducting daily inventories of co pays for visits.
Managing front office pickups for referrals necessary for billing issues, sample drugs and needed medical records.
Adventist Rehabilitation
Thru Quadrant Inc. – Temp Agency March, 2006 – August, 2006
Key Responsibilities:
Collecting data from patients to be enrolled as new and returning patients of the rehab center
Entering data for medical billing insurances in Next Gen and daily co pays in Microsoft Excel
Performing general administrative duties
Balancing patient accounts daily
Georgetown University Hospital, June, 2003 – December 2005
Customer Service Rep,
Key Responsibilities:
Assisted with the scheduling of in and out patients
Making calls to patients & insurance companies to assist in insurance payments.
Making calls to other medical practices to request referrals for patients.
Sprenger & Lang, PLLC, NW, DC is a well known law firm in the DC area which has built the reputation as class action lawyers by representing plaintiffs in successful employment cases against large employees
Administrative Assistant,
Key Responsibilities:
Processing the accounts payable and receivable
Typing and filing paid bills and other documents
Making and receiving calls to solve queries on times put in by lawyers on cases
Home Depot, Silver Spring, MD, Agagpe Life Ministries, Laurel, MD, Linens & Things, Rockville, MD. Between the years of June 1999 – May, 2003.
Customer Representative,
Key Responsibilities:
Data entry, assisted customers over phones and in store and also tracked and analyzed periodic reports for various company departments.
COMPETENT POSITIONS OCCUPIED
Team Leader, Billing Department, RIMG, Rockville, MD. U.S.A November 2009 to 2012
Secretary, Staff Representative Council, RIMG, Rockville, MD April 2010 to 2012
Sports Secretary, (Recognized holiday sporting activities for the office) January-December 2011
Secretary, Writers and Debaters Club, St Monica’s Secondary School 1993-1995
ACHIEVEMENTS
Best Performing Employee for 2010 / 2011, RIMG, U.S.A
Best Customer Service Executive for October 2009 & 2010, RIMG Billing Department
Most Outstanding Deeds (Leadership and Rehab) May 2006, Adventist Rehab, U.S.A
Gold Medalist, 800 meters, annual inter-college competition, Technology Secondary, 1990.
OTHER INTERESTS
Playing Hockey
Participating in annual work out door games
Singing
REFEREES
1.Dr. Allan Pollack
Head/Partner of Medical Practice
Rockville Internal Medicine Group
Tel: 301-***-**** ex 3003
Website: www.rimgmd.com
2.Dr. Asefa Mekonnen
Partner of Practice
Rockville Internal Medicine Group
Tel: 301-***-**** ex 3013
Website: www.rimgmd.com
3.Dr. Ira Berger
Partner of Medical Practice
Rockville Internal Medicine Group
Tel: 301-***-****
Website: www.rimgmd.com
4.Angelina Hines
Head of Human Resourcing
Adventists Rehab Shady Grove / Rockville, Maryland. U.S.A
Tel: 240-***-**** / 6200
Website: www.AdventistRehab.com
5.Joyce Heller
Head of Human Resourcing
Rockville Internal Medicine Group
Tel: 301-***-****
Website: www.rimgmd.com
Contact this candidate