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Program Manager Operations

Location:
Flower Mound, TX
Posted:
February 28, 2024

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Resume:

DAVID AKIN

214-***-****, ad3zk4@r.postjobfree.com, Flower Mound, TX

I am a Program, Project, PMO, Portfolio and Operations Manager with over 20 years of professional experience. Effective communicator and top performer at ease in fast-paced environments. I promote a philosophy of excellence through quality service, customer relations, and time management. I am well-versed in leading cross-functional teams with unique attention to detail and meticulous follow-through that has allowed me to succeed in every position I have held in IT, Cybersecurity, Aviation, Defense and Aerospace, Healthcare, and Restaurant industries. I am also a proud US Navy Veteran with an Honorable Discharge.

PROFESSIONAL EXPERIENCE:

02/23 – Present Senior Program Manager – Trellix, LLC Manage Cybersecurity programs to provide superior threat and data protection across hybrid Cloud ecosystems, ensuring security management, and automation scalability to protect businesses from cyber threats. Simultaneously managed multiple Advanced Research Center (ARC) initiatives to produce insightful and actionable real-time intelligence to advance customer outcomes and the industry at large ahead of the market and advise global organizations. Provide routine status reports, and mitigate risks and issues, as well as maintain program plans. Ensure programs meet Legal and Security compliance requirements for successful delivery.

07/22 – 12/22 Program Manager / Consultant – Goldman Sachs (Contracting for S3) Served as a Program Manager / Consultant for Goldman Sachs’ Corporate Workplace Solutions Team through an acquisition. Liaised between the following departments to ensure project plans, progress and communications were maintained: Real Estate, Travel and Expense, Security, Document Management, Hospitality Management, Vendor Management, Engineering, and Facilities Management. Streamlined processes of the business from Pre-Close to Post-Close Phases, to obtain a “business as usual” cadence for the new employees. Developed Project Plans, Roadmaps, Status Reports, Dashboards and Processes for the Office of Integration and other Leadership teams.

09/21 – 02/22 Program Manager / Consultant / Vendor Manager – Fogo de Chao (ComTek Group) Supported Fogo de Chao during their Headquarters relocation effort. Managed vendor selection and SOWs to ensure budgets remained lean, but practical. Identified requirements to completely install a new network, CCTV security and access system, workspace, and conference room upgrades. Relocated Data Center and Server Room as needed to facilitate modernization effort requirements including Cloud, Virtual and physical devices. Negotiated contracts that saved $100k+ on annual routine services and warranty efforts.

01/20 – 12/22 PMO Manager / Portfolio Manager / Sr Program Manager – DXC Technology Fulfilled various roles in support of the Microsoft-DXC partnership: PMO Manager – led the Program Management Office from intake to delivery. Collaborated with department leaders to define, prioritize, and develop projects. Planned project management, setting deadlines, prioritizing tasks, and assigning team members to various programs, projects, and deliverables. Analyzed, forecasted, and reconciled financial data, program and project budgets, risks, issues, and resource allocation. Provided financial reports, status reports, and budget outlines for Executives.

Portfolio Manager - provided governance and oversight of programs to ensure projects aligned with contractual agreements and financial budgets. Devised and implemented investment strategies and priorities. Generated estimates, reconciliations, and measured Return on Investments (ROI). Program Manager - managed multiple global programs and projects spanning multiple lines of business. Provided leadership for project teams. Assumed full project life cycle ownership to include successful project delivery, implementation from initiation to deployment for multiple initiatives simultaneously. Managed all aspects of multiple related projects to ensure the overall program is aligned to and directly supports the achievement of strategic objectives. Reported on project success criteria results, metrics, test, and deployment management activities. Participated in establishing practices, templates, policies, tools, and partnerships to expand and mature these capabilities for the organization. Participated and/or drove feasibility studies, vendor selections and proposals for evaluation by appropriate key stakeholders. Functioned as an internal quality control check for the projects. Defined the SOWs and Specifications for all services.

04/18 – 11/19 Senior Program Manager – Essilor of America Managed programs for North America Region to ensure network and production labs were operating accordingly. Ensured all risks for network are mitigated promptly and efficiently. Negotiated contracts as needed with internal and external customers. Maintained vendor relationships and oversight of contract negotiations to ensure budgets are properly generated and maintained. Managed teams in designing solutions that ensured network integrity and security. Represented North America in establishing global standards during a Global merger. Generated monthly reports as well as a new reporting system that delivered real-time status reports, issues, and financial forecasts. 02/16 – 04/18 Project Manager – Southwest Airlines (Contracting for MAKE Corporation) Routine project management duties

02/15 – 11/15 Project Mgr – Alliance Data (Contracting for Matrix Resources, Inc) Routine project management duties

06/14 – 12/14 Program Mgr / Consultant – PepsiCo and AT&T (Contracting for AustinCSI) Routine project management duties

01/11 – 06/14 Project Manager / ITO Service Delivery Consultant - Hewlett-Packard, Co Served as a Project Manager and ITO Service Delivery Consultant responsible for Technical Refresh Implementation for the multi-billion-dollar DoD Next Generation Enterprise Network (NGEN) and Navy-Marine Corps Intranet (NMCI) contracts. Planned and coordinated all infrastructure activities necessary to ensure compliance with contractual requirements. Functioned as a liaison between customers, vendor and internal organizations for reporting and tracking of status and assets. Responsible for generating and updating consolidated reporting efforts for internal leadership and DoD clients. Briefed and reported statuses at all levels of internal and external leadership. Proactively monitored and managed scheduling and budgets (ranging from $300k to $22M individually) to ensure work completion and budget compliance parameters were maintained for 100+ personnel at 3000+ sites.

04/09 – 01/11 ISR Program Manager / Operations Analyst – AirScan, Inc Served as a Program Manager and Operations Analyst for a classified Electro-Optical and 3-dimensional imaging program. Developed proposals to provide turnkey solutions for the US DoD, US DoE and other US agencies valued at over $25 million annually. Responsibilities included support of US DoD US DoE Synthetic Aperture Radar (SAR) programs and missions in the Middle East and Southwest Asia. Managed and maintained relationships with all military officials and government personnel ensuring provisions for timely and accurate mission support to US and Coalition forces.

08/05 – 04/07 OCONUS Rep / Sr Ops Analyst / Program Manager – Chenega Federal Systems Served as an OCONUS Rep, Program Manager, and Senior Ops Analyst for US DoD experimental Electro-Optical program in the Middle East and Southwest Asia. Managed day-to-day operations of personnel, Mission Planning, Airborne Collections, Ground Processing, and website maintenance/dissemination. Reported weekly to senior management executives, engineers, and programmers. Ensured program supported US Central Command's (USCENTCOM) priorities and mission planning efforts. Briefed US DoD and other agency officials on program's capabilities and potential. 01/93 – 01/97 Intelligence Specialist (IS) – US Navy Served as an Intelligence Specialists (IS) assisted in every phase of the collection, processing, and dissemination of intelligence information; assembled and analyzed multi-source operational intelligence of surface, sub-surface, and air weapons in support of intelligence briefings, reporting, and analytical programs; prepared and presented intelligence briefings; prepared material for use in planning attack and photographic reconnaissance missions; prepared graphics; plotted and prepared multi-sensor imagery; drafted intelligence reports; maintained intelligence files (photographs, maps, charts, photographic interpretation keys, etc.); and maintained and updated intelligence libraries.

01/93 – 01/97 Aviation Electronics Technician (Avionics) – US Navy Served as an Aviation Electronics Technicians (AT) for the HSL-48 Squadron on the SH-60B rotary-winged aircraft. I specialized in the Communications, Navigation, Missions, Data and Weapons systems. Performed preventive maintenance, troubleshooting, repairs as required. Collateral duties included serving as a Plane Captain and Program Manager of numerous supporting programs.

EDUCATION: Bachelor of Science Degree, Business Management

- LeTourneau University, Longview, TX

SUMMARY/EXPERIENCE DETAILS:

Program Manager, Project Manager, PMO Manager, and Portfolio Manager

- Industries: IT, Cybersecurity, Aerospace and Defense, Travel, Health, and Restaurant

- Security Clearance: DoD Top Secret/SCI and DoE Q (previously held)

- ITILv3 Certification

- Software, Systems and Tools: MS Project, MS Office, MS Teams, Smartsheet, ServiceNow, Jira, Confluence, Oracle, Veritas, Clarity, HPPM, PPMC, PRISM, SharePoint, Service Manager, Triole, WEBSTR, Rally, Erdas, ArcGIS, SocetSet, RemoteView, FalconView, C2PC, M3, Gemini, Coliseum, IWS, WebTAS, Wizard. And Sinex

- Department of Defense (DoD)

- Department of Energy (DoE)

- Communication: Effective communicator from CEOs, Executive Leadership, Stakeholders and Shareholders, Technical Teams, and Peers

- Generate SOWs, Scopes, Schedules, and Reporting Dashboards

- Identify Key Performance Indicators (KPIs) and SLAs (Service Level Agreements)

- Liaison with Operations, Quality Control, Development, Technology, Engineering, Document Management, Sales, Finance, Hospitality, Marketing, Finance, Finance, Legal, Human Resources, and Real Estate

- Budgets: Generate and monitor expenditures (forecast and reconciliation)

- Budgets: Labor, material and third-party services

- Resources: Manage local and global resources – FTEs and contingent – shared and dedicated

- Mergers and acquisitions

- Divestitures

- Experimental programs

- Endpoint Security (ENS)

- Advanced Research Center (ARC)

- Software development

- Application development

- Network upgrades: Hardware upgrades, on-prem, virtual, and Cloud

- Provide Operating System upgrades, End of Sales, and End of Life services

- Data Centers and Server Rooms – upgrades, relocations, environment realignment

- Implemented real time dashboards for Leadership review and status updates

- PMO: stand up, continuous improvement, realignment of processes and methodologies, stream-lined communications, and reporting requirements

- Vendor management, selection, and evaluation

- Manage Risks and Issues, Action Items, and Dependencies

- Military: Intelligence and Counterterrorism, Aviation Electronics (Avionics), ISR, and Experimental



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