Roy Vivo

ad3zk1@r.postjobfree.com • http://no linkedin profile

631-***-****

Summary of Qualifications

Highly motivated and result driven Senior Credit and Collection Analyst. 20+ years’ experience analyzing, coordinating and presenting bad debt findings credit and sales teams.

Recognized as a hard worker.

I work well independently or as a team player.

Coordinating monthly meetings with Credit Manager & Sales Manger presenting Excel sheet to work with sales to reduce bad debt to retain customer base.

Order and review credit safe report to grant credit line request.

Refer accounts for collections.

Submit requests for refund checks.

Submit write off requests.

Areas of Expertise

Credit Line analysis and assessment.

Negotiating payment plans and settlements.

Providing the highest level of customer service both internally and externally.

Liaison Client / Sales relations.

PROFESSIONAL EXPERIENCE

Resideo

SR. Collections Specialist/Credit Analyst

Melville, NY

05/2002 - 10/2023

Conducted credit line assessments and created comprehensive Bad Debt reports for discussion with the Sales Manager.

Successfully negotiated payment plans with customers, obtaining written signed agreements for said plans.

Responsible for Credit line assessment.

Created Bad Debt report and set up a meeting for discussion with Sales Manager.

Negotiate payment plans with customers. Obtained written signed agreement for said plan.

Approved or declined orders based on Credit Line and customer performance.

Worked with customers and sales reps for the purpose of retaining a customer base.

Reviewed credit lines for possible credit line increases. If need to reduce risk, reduce credit lines to medicate risk.

Created a report to Refresh Credits Lines monthly for large credit lines for Credit Manager’s approval.

Achieved or exceeded credit Line refresh rate tasked at 92% monthly goal.

Reduced Bad Debt month over month percentages.

Exceeded call volume task 15 incoming calls and 15 outbound calls daily. Averaged combined 360 calls or more weekly.

Created a request form for refund check request.

Created account form for accounts to go to collection.

Created a form for small balance write-off accounts.

Citi Bank

Quality Assurance Specialist

Melville, NY

11/2000 - 03/2002

Responsible for monitoring Sales Associates for accuracy and adhering to policies and guidelines.

Created a detailed reports for the purpose of aiding supervisors to coach Sales Associates

EDUCATION

Farmingdale University College

A.S. in Air Conditioning HVAC

Farmingdale, NY

Dean List

RECOGNITION

BRAVO monetary awards: Close of Quarter 1 was awarded $125.00 for performance increased percent current by 8.04% for March 2023. Achieved top caller & continued to improve portfolio performance while fielding incoming calls. Provided outstanding customer service.

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