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General Manager Customer Service

Location:
Bloomfield Hills, MI
Posted:
February 28, 2024

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Resume:

David W Johnson

Bloomfield Hills, Mi

Ph 248-***-****

• RESTAURANT OPERATIONS / HOSPITALITY SERVICES

Profile:

Extensive background in customer-oriented service operations and business development with a “Whatever it Takes “mindset.

Experienced in Full Service, Fast Casual, Quick Service / Delivery and food Truck Operations,

Skillsets include:

Creating culture, sales building, marketing, promotions, inventory and cost control, human resources, payroll, 401k, QuickBooks, accounting, training, menu development, Build out, new store openings, Food truck Operations BSEE from University of Central Florida

Maitre’d, Aloha, Micros, Digital Dinning POS development / programming Areas of Responsibility.

o I am a serious, experienced, committed and dedicated General Manager used to doing whatever it takes to achieve success.

o Directly manage, train and ensured professional development of employees. o Re-aligned systems and procedures which improved quality and efficiency of operations.

o Enhanced operational success through effective staffing, training and ensuring well-timed customer service.

o Responsible for all daily operations to include schedule creation in order to provide the highest customer service and product available. o Work directly with cooks, staff and management to establish accurate inventory levels, resulting in accurate food costs and waste. o Increased employee productivity by realigning schedules and cross training staff o Recruited and hired excellent restaurant staff based on attitude and aptitude. o Maintain expenses below budget through accurate planning, waste reduction, and purchasing with cost effective operating procedures. o Manage inventory by weekly counts.

o Directly oversees all facets of operations. Including Day to Day, Monthly auditing, Financials, Costing, HR, Employee Development, Systems and Standards, Menu development just to name a few.

o Maintains operations by adhering to policy’s, principles and standards. o Maintains cash flow standards.

o Maintains productivity goals.

o Responsible for all restaurant financials, managing QuickBooks, Maintaining Prime and Ebitda goals.

o Controls all purchases and inventory.

o Responsible for HR and payroll.

o Works directly with FOH and BOH and used a “LEAD BY EXAMPLE

“management style

David W Johnson

Bloomfield Hills, Mi

Ph 248-***-****

• CERTIFICATIONS:

• Servsafe Food Manager, Servsafe Allergen, Servsafe Alcohol, HAACP Certified Professional Experience:

7/20/21 to current The Franklin Grill

D.O.O. / General Manager

Annual Sales Volume: $2.5 M

Professional Experience:

11/2020 to 6/30/21 Joe Vicari Restaurant Group

General Manager

Annual Sales Volume: $2.0 M

9/2016 to 9/2020 Wahlburgers Midwest franchise group Regional Multistate, International Manager / Operations Manager / NSO Manager Annual Sales Volume: $25+ M (combined locations)

9/2011 – 10/2016 Ironwood Grill

Operating Manager / Partner (still a silent partner) Annual Sales Volume: $4.8 M

9/2010-10/2016 POS Michigan / Marketplace Solutions Owner, POS software to full service and quick-service venues

2/2008-6/2011. Benito’s Pizza Rochester Hills, Mi Owner/Operator, of 3 franchises

7/2005 – 6/2007. Red Robin Gourmet Burgers Clinton township, Mi General Manager

1/2000-7/2005 Mavericks Grill / Good Life Lounge, Detroit, Mi Owner/Operator,

5/98 -2/2000. Woody’s / Duggan’s Royal Oak, Mi

General Manager

References Available upon Request



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