Store Manager Customer Service

ROBERT REGGIO JR.

Dacula, GA 954-***-****

******************@*****.****

Professional Summary

Results-driven retail management professional determined to exceed company sales goals. Forward- thinking in addressing and resolving concerns, optimizing policies, and engaging with customers to promote loyalty and drive sales.

Accomplishments

• Achieved Manager of the year with Bennett Auto Supply

• Achieved Manager of the month 8 times with Bennett Auto Supply Skills

• Administrative Management

• Financial Management

• ADP Workforce Now

• Time Management

• Performance Monitoring and Evaluation

• Sales Strategies

• Cost Management

• Customer Service

• Shift Scheduling

EDUCATION

06/2002

DIPLOMA, OLYMPIC HEIGHTS HIGH SCHOOL (BOCA RATON, FL)

• General studies

• Honors graduate

2

EXPERIENCE

01/2018-07/2022

STORE MANAGER-O’REILLY AUTO PARTS (CORAL SPRINGS, FL)

• Reviewed and monitored scheduling, purchases, and other expenses to maintain quarterly budget.

• Coached Sales Associates on product knowledge by using a wide variety of training tools.

• Reconciled daily sales transactions to balance and log day-to-day revenue.

• Approved weekly payroll submissions for employees.

• Protected store from loss or theft by setting and enforcing clear security policies.

• Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.

• Rotated stock to achieve optimum appeal and minimize shrink. 11/2011-12/2017 (COMPANY SOLD TO O’REILLY AUTO PARTS 12/31/2017) STORE MANAGER-BENNET AUTO SUPPLY (CORAL SPRINGS, FL)

• Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.

• Scheduled and led weekly store meetings for all employees to discuss sales, promotions and new inventory while providing platform for all to voice concerns.

• Reviewed performance data to monitor and measure productivity, goal progress and activity levels.

• Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.

• Upheld and communicated store programs and standards to employees for optimal quality, safety, and cleanliness.

• Maintained relationships with customer and obtained new business by identifying needs and offering appropriate services.

• Developed and implemented comprehensive salesperson training program. REFERENCES

• JENNIFER BENNETT (BENNET AUTO SUPPLY-DIRECTOR OF OPERATIONS) 954-***-****

• SHANNON TAYLOR (O’REILLY AUTO PARTS-ACQUISITON SPECIALIST) 561-***-****

Contact this candidate